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Insurance Customer Service Representative Jobs in Boston, MA

JMT Staffing Solutions

Be Seen First

Customer Service Representative

Waltham, MA · On-site

$20 - $22/hr

As a Customer Service Rep, you will be responsible for ensuring professional communication and ... Vision insurance Work Location: In person Company Description Our mission is to provide ...

New

TransCore

Customer Service Representative

Saugus, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

TransCore

Customer Service Representative

Natick, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

TransCore

Customer Service Representative

East Boston, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

U-Haul

Customer Service Representative

Somerville, MA · On-site

$18/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Somerville, MA · On-site

$18/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

IICRC

Customer Service Representative

Wilmington, MA · On-site

$20 - $26/hr

Customer Service Representative Seeking a full-time CSR for a fast paced office 8 am-5pm. As the ... Time and insurance Service Level Agreement tasks deadlines are met. The coordinator will be ...

U-Haul

Customer Service Representative

Natick, MA · On-site

$15 - $16/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

West Roxbury, MA · On-site

$15 - $16/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Malden, MA · On-site

$18/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Weymouth, MA

$15 - $16/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Danvers, MA · On-site

$15 - $16/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Danvers, MA · On-site

$15 - $16/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Malden, MA · On-site

$18/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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Showing results 41-60

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Boston, MA

Insurance Customer Service Representative information

See Boston, MA salary details

$28.2K

$52.6K

$79.3K

How much do insurance customer service representative jobs pay per year?

As of Aug 8, 2026, the average yearly pay for insurance customer service representative in Boston, MA is $52,589.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $59,700.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Boston, MA? The most popular types of Insurance Customer Service Representative jobs in Boston, MA are:
What cities near Boston, MA are hiring for Insurance Customer Service Representative jobs? Cities near Boston, MA with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,589 per year, or $25.3 per hour.

Customer Service Representative

JMT Staffing Solutions

Waltham, MA • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

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Job description

JMT Staffing has a great opportunity with our growing client in Waltham that is looking to hire a Customer Service Rep on a temporary basis, with potential to go permanent. As a Customer Service Rep, you will be responsible for ensuring professional communication and service to clients on a daily basis.


Primary duties include;

  • Respond to customer inquiries in a timely and professional manner via phone or email
  • Help to resolve any technical issues
  • Data entry and documentation of conversation and action taken
  • Admin duties as needed


We are looking for candidates with at least 1+ years experience in a similar, professional office customer service role. Our ideal candidate will come with outstanding communication skills, both verbal and written and intermediate MS Office proficiency.


Apply today or call JMT Staffing Solutions directly for immediate consideration.


Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


Work Location: In person

Company Description

Our mission is to provide Massachusetts companies and candidates with professional staffing solutions and employment opportunities in a timely and effective manner. We strive to recruit the best qualified workforce available to provide high quality, cost effective staffing options that will meet or exceed our client's expectations.

Our primary areas of focus are administrative, customer service and accounting role - from Entry to Sr Level.