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Entry Level Insurance Customer Service Representative Jobs in Boston, MA

Farsyt

Insurance CSR

Cambridge, MA · On-site

$43K - $60K/yr

About Farsyt Farsyt is a venture-backed independent insurance agency built differently. Founded by technologists with deep roots in AI and machine learning, we combine the carrier access and client

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for entry level insurance customer service representative in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Boston, MA? For Entry Level Insurance Customer Service Representative jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Boston, MA look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Boston, MA are:
What cities near Boston, MA are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Boston, MA with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Boston, MA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,476 per year, or $20.4 per hour.

Insurance Customer Service Representative

Pella Insurance Agency

Brighton, MA • On-site

$57K - $67K/yr

Full-time

PTO

Re-posted 16 days ago

Job description

Our Most Valuable Asset? You!

Pella Insurance Agency in Brighton is growing our team, and we are seeking a Full Time Customer Service Representative to grow with us! We pride ourselves on our personalized service, and we are looking for someone who wants to be a part of our already outstanding team. We are not looking for just any Customer Service Representative, we are looking for the one who is detail oriented and driven to provide exceptional, individualized service. As our new Customer Service Representative, you will be joining us to provide our clients with the right policies to cover what matters most to them. Your ability to build rapport and professional demeanor will help you build trust with our clients, retaining their business for years to come. We know that providing the best service means providing for our team first, which is why we are dedicated to helping you meet your professional goals while maintaining your work/life balance, with professional development and flexible scheduling.

If you are a team player who is ready to join an outstanding team, Apply Today!


Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Paid Time Off (PTO)


Responsibilities
  • Use your skills to create insurance quotes, shop renewals, and assist with policy changes.
  • Each interaction is an opportunity for you to educate and advise clients.
  • Utilize your exemplary attention to detail to issue insurance documentation, update client information, and assist with payments.
  • Answer client questions, problem solve, and follow up with your quality rapport building talents.

Requirements
  • Strong computer and technical skills, including Microsoft Office Suite proficiency.
  • Excellent written and verbal communication skills.
  • A detail oriented team player with a positive attitude.
  • Conduct yourself in a professional manner in all communication, including via the phone, email, and face to face.
  • Property & Casualty License a Plus!