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Entry Level Insurance Customer Service Representative Jobs in Beverly, MA

Farsyt

Insurance CSR

Cambridge, MA · On-site

$43K - $60K/yr

The Role As our first CSR, you'll be the operational backbone of the agency. You'll own the service ... Issue certificates of insurance and evidence of property * Manage renewal reviews -- pull loss runs ...

U-Haul

Customer Service Representative

Hathorne, MA · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Beverly, MA

Entry Level Insurance Customer Service Representative information

See Beverly, MA salary details

$10

$20

$29

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level insurance customer service representative in Beverly, MA is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
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What cities near Beverly, MA are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Beverly, MA with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you

Customer Service Insurance Representative

Almanzar Insurance Services LLC

Haverhill, MA • On-site

$25 - $35/hr

Full-time

PTO

Re-posted 19 days ago

Job description

We are seeking a Bi Lingual Spanish Insurance Customer Service Representative to join our team!

You will perform Sales and Service to new and current clients in order to drive company success.An Insurance Customer Service Sales Representative answers policy and billing inquiries, resolves service issues, recommends and sells appropriate insurance products, and builds client relationships to meet sales targets. Key responsibilities include educating customers on plans, processing policy adjustments, generating leads, managing client accounts, and coordinating with sales agents for complex or new sales.

Key Responsibilities:

  • Customer Service & Support:

  • Handle customer inquiries and complaints via phone, email, or in-person.
  • Explain insurance policy details, coverage limits, and billing issues.
  • Process policy adjustments, renewals, and claims support.
  • Maintain customer records and document all interactions.

  • Sales & Business Development:

  • Sell new insurance policies for various needs (auto, home)
  • Identify client needs and recommend suitable products and services.
  • Proactively generate new leads through networking, cold calls, and referrals.
  • Build strong relationships with clients to encourage retention and upselling
  • Previous experience working at an insurance agency
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • ​Strong organizational skills

Company Description

We are a fun and friendly office environment!