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Entry Level Insurance Customer Service Representative Jobs in Springfield, MA

The MH Group LLC

Health Insurance CSR

Springfield, MA · On-site

$20/hr

We are looking for a Temp to Hire Customer Service Representative to join our client's team! The ideal candidate will possess a knowledge of medical insurance and demonstrate a strong passion for ...

Agency Strong

Insurance CSR (Commercial Lines)

Granby, MA · On-site

$44K - $59K/yr

We are currently seeking a dedicated individual with prior insurance industry experience ... Delivering exceptional customer service Requirements: * Fluency in English (written and spoken)

U-Haul

Customer Service Representative

Springfield, MA · On-site

$15 - $16/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Manchester, CT · On-site

$16.25 - $22/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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Entry Level Insurance Customer Service Representative information

See Springfield, MA salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for entry level insurance customer service representative in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

Is entry level insurance sales hard?

Entry level insurance customer service representative roles typically involve learning insurance policies, customer communication, and using CRM tools. While some sales skills can be helpful, the position generally emphasizes customer support and administrative tasks, making it less sales-focused and more accessible for beginners.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers may prefer candidates with customer service experience or knowledge of insurance software tools.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, persistence, and the ability to handle rejection, which can lead to burnout and turnover.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Springfield, MA? For Entry Level Insurance Customer Service Representative jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Springfield, MA look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Springfield, MA with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Springfield, MA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.
Health Insurance CSR

Health Insurance CSR

The MH Group LLC

Springfield, MA • On-site

$20/hr

Full-time

Re-posted 27 days ago

Job description

Description:

We are looking for a Temp to Hire Customer Service Representative to join our client’s team! The ideal candidate will possess a knowledge of medical insurance and demonstrate a strong passion for customer service.


Hours: M-F 8:30 AM – 5 PM
Location: Hybrid after 6 week training, Springfield, MA
Compensation: $20 per hour


Essential Job Duties and Responsibilities:

  • Maintain comprehensive knowledge of the health insurance products offered by the company.
  • Efficiently navigate the systems used within the department.
  • Meet established performance standards.
  • Comprehend and interpret documents such as training manuals, correspondence, and brochures.
  • Multitask throughout the day to ensure expectations are met or exceeded.
  • Consistently maintain a positive and professional attitude.
  • Own the customer experience by answering calls promptly and efficiently, resolving issues, and honoring commitments made to customers.
  • Adhere to deadlines and turnaround times.
  • Be flexible and adaptable in a dynamic work environment, with a willingness to work a flexible schedule when needed.
  • Maintain engagement and motivation to achieve success both individually and as part of the team.
  • Perform other duties as assigned or as the situation dictates.
Requirements:
  • Excellent interpersonal skills, including both written and verbal communication.
  • A genuine passion for serving others with the ability to demonstrate empathy.
  • Willingness to resolve customer inquiries at the first point of contact.
  • Strong work ethic and a sense of responsibility towards teammates and customers, exemplified by punctuality and availability to meet members’ needs.
  • Basic proficiency in various software and web-based applications.
  • Proficiency in Microsoft Office.
  • Ability to multitask while maintaining integrity and high-quality service.
  • Capability to handle a high volume of calls.
MH Group logo

About MH Group

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

East Longmeadow, MA, US

Year founded

2013

View All MH Group Jobs