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Commission Customer Service Email Response Jobs in Springfield, MA

Mazak

Customer Service Advocate

Windsor Locks, CT · On-site

Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset ...

WEX

Customer Service Specialist

Simsbury, CT · On-site

$17.25 - $22.75/hr

Customer Engagement: Answer inbound calls and respond to emails with a professional attitude ... Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales ...

Manufacturing Company

Customer Service

Palmer, MA · On-site

$18.50 - $20/hr

About the job Customer Service We are seeking a dynamic and organized individual to join our team ... Respond to customer inquiries via phone and email. * Maintain accurate customer records and update ...

Steel Partners

Customer Service Representative

Agawam, MA · On-site

$16 - $21.75/hr

... responses to customer inquiries, in addition to placing orders, processing returns, and resolving ... Promptly respond to customer phone calls and emails and anticipate customer needs. * Maintain an in ...

OMG

Customer Service Representative

Agawam, MA · On-site

$16 - $21.75/hr

... responses to customer inquiries, in addition to placing orders, processing returns, and resolving ... Promptly respond to customer phone calls and emails and anticipate customer needs. * Maintain an in ...

Steel Partners LLC

Customer Service Representative

Agawam, MA · On-site

$16 - $21.75/hr

... responses to customer inquiries, in addition to placing orders, processing returns, and resolving ... Promptly respond to customer phone calls and emails and anticipate customer needs. * Maintain an in ...

OMG, Inc.

Customer Service Representative

Agawam, MA · On-site

$16 - $21.75/hr

... responses to customer inquiries, in addition to placing orders, processing returns, and resolving ... Promptly respond to customer phone calls and emails and anticipate customer needs. * Maintain an in ...

Pearson

Associate, Customer Service

Hartford, CT · On-site

$14.75 - $20.25/hr

The role also includes handling incoming inquiries from providers, licensees, and clients through calls, chats, and emails. The Customer Service Rep is also responsible for updating contact info and ...

New

Lumek Visuals

Customer Service Agent

Hartford, CT · On-site

$15.75 - $21/hr

Introduction We are looking for a customer-focused Customer Service Agent to provide professional ... Basic computer skills including email and data entry. * Entry-level candidates welcome; training ...

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All JobsCustomer Service Email Response JobsCommission Customer Service Email Response JobsCommission Customer Service Email Response Jobs in Springfield, MA

Commission Customer Service Email Response information

See Springfield, MA salary details

$9

$18

$26

How much do commission customer service email response jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for commission customer service email response in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What are some common challenges faced in a commission customer service email response role, and how can I best prepare for them?

One common challenge in a Commission Customer Service Email Response role is managing a high volume of customer inquiries while maintaining accuracy and a professional tone, as your performance may directly impact your commission. It’s important to develop strong organizational and time management skills to prioritize urgent requests and resolve issues efficiently. Additionally, understanding the company’s products, services, and policies thoroughly helps ensure you can provide clear and helpful responses that drive both customer satisfaction and commission opportunities. Regularly collaborating with sales and technical teams can also help you stay informed and address complex customer concerns more effectively.

What are the key skills and qualifications needed to thrive as a commission customer service email response representative, and why are they important?

To thrive in Commission Customer Service Email Response, you need strong written communication skills, attention to detail, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) systems, email management tools, and sometimes e-commerce platforms is typically required. Patience, problem-solving ability, and a customer-focused attitude are crucial soft skills for handling inquiries effectively. These skills ensure prompt, accurate, and positive interactions that drive customer satisfaction and support commission-based business objectives.

What is the difference between Commission Customer Service Email Response vs Customer Support Specialist?

AspectCommission Customer Service Email ResponseCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or higher; communication and problem-solving skills
Work EnvironmentOffice or remote; email-based communicationOffice or remote; multi-channel support including email, chat, phone
Industry UsageSales, commission-based companies, retailVarious industries including tech, retail, services
Primary FocusResponding to customer emails regarding commissions and sales inquiriesAssisting customers with product issues, inquiries, and support

While both roles involve customer communication, Commission Customer Service Email Response focuses specifically on handling email inquiries related to commissions and sales, often within sales-driven environments. Customer Support Specialist has a broader scope, addressing various customer issues across multiple channels. Understanding these differences helps employers and job seekers target the right skills and expectations for each role.

Does a commission customer service email response get paid by commission?

Commission customer service email response roles typically do not pay by commission; instead, they usually offer a fixed salary or hourly wage. Compensation may include bonuses or incentives based on performance, but the primary pay structure is not commission-based. Skills in communication and customer relationship management are important in this role.

How do you respond to a customer service email?

A Commission Customer Service Email Response involves acknowledging the customer's concern promptly, providing clear and concise information, and offering solutions or next steps. Using a professional tone and ensuring accuracy helps maintain customer trust and satisfaction; familiarity with email management tools can improve response efficiency.

What are popular job titles related to Commission Customer Service Email Response jobs in Springfield, MA?

For Commission Customer Service Email Response jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Commission Customer Service Email Response jobs in Springfield, MA look for?

The top searched job categories for Commission Customer Service Email Response jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Commission Customer Service Email Response jobs?

Cities near Springfield, MA with the most Commission Customer Service Email Response job openings:

Commission Customer Service Email Response jobs near you
Infographic showing various Commission Customer Service Email Response job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Customer Service Advocate

Mazak Optonics

Windsor Locks, CT • On-site

Other

Posted 20 days ago

Job description

Customer Service Advocate

Mazak Corporation is looking for a Customer Service Advocate to join our Northeast Region. This position is responsible for improving the customer service experience by acting as a liaison between the service team and customers along with supporting the service team internally through the following responsibilities listed. Scope and Responsibilities: Essential duties include, but are not limited to the following:

  • Answer initial Service department calls, assist with non-technical customer questions, transfer technical issues to appropriate person or enter cases and set proper call back expectations
  • The proficient D365 associate will help support the Region in consistent system usage and technical support/training
  • Improve communications between Mazak and the customer by assisting Team Leaders in advising customers of Field Service Technician upcoming appointments, and regularly following-up with customers as needed.
  • Conducts customer survey after case is closed to assess level of customer satisfaction
  • Assist in monitoring incoming D365 cases generated by the customer through the Mazak Service Portal.
  • Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset movement

Secondary duties may include, but are not limited to the following:

  • Monitor service receipts and close out workorders.
  • Process Mitsubishi orders, returns and other associated issues along with other vendors as well
  • Assist monitoring D365 "Parts and Other Cases"; distribute customer purchase orders to the appropriate team
  • Complete and submit Ringi-Shos for building and service supplies.
  • Assist Team Leaders as needed with shipping service tools to Service Technicians.
  • Assist Install Coordinators with accessory delivery updates and customer coordination follow-ups.
  • Assist in special projects/ requests as needed by the Service Manager
  • Handle invoicing for service by distributors/vendors or any other related service billing/invoicing duties.

Education/Certifications:

High School Diploma or GED Required

Skills:

  • Strong Customer Service skills.
  • Experience is using all Microsoft Office products.
  • Account Receivable and D-365 experience a plus.
  • Ability to multi-task.
  • Excellent communication skills, including email etiquette.
  • Have great attention to detail.
  • Know how to work effectively using Time Management skills.
  • Ability to effectively work in a team environment.

Apply