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Commission Customer Service Email Response Jobs in Springfield, MA

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Receive and respond to service requests and proactively manage preventative maintenance (email, fax, Fusion, phone), document all interactions with customers and service contractors, and follow up ...

iQuor

Customer Service Agent

East Hartford, CT · On-site

$16/hr

Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response. Pay $16/hr Responsibilities:

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Receive and respond to service requests and proactively manage preventative maintenance (email, fax, Fusion, phone), document all interactions with customers and service contractors, and follow up ...

iQuor

Customer Service Agent

East Hartford, CT · On-site

$16/hr

Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response. Pay $16/hr Responsibilities:

FG Clean Wipes

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Respond to customer inquiries via phone, email, live chat, or social media with professionalism and care * Troubleshoot product/service issues and ensure prompt resolution (with the help of ...

Elevare Branding

Customer Service Agent

Hartford, CT · On-site

$15.75 - $21/hr

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers ... Your response to this advertisement may result in your consideration for employment with Sixt Rent ...

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All JobsCustomer Service Email Response JobsCommission Customer Service Email Response JobsCommission Customer Service Email Response Jobs in Springfield, MA

Commission Customer Service Email Response information

See Springfield, MA salary details

$9

$18

$26

How much do commission customer service email response jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for commission customer service email response in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a commission customer service email response representative, and why are they important?

To thrive in Commission Customer Service Email Response, you need strong written communication skills, attention to detail, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) systems, email management tools, and sometimes e-commerce platforms is typically required. Patience, problem-solving ability, and a customer-focused attitude are crucial soft skills for handling inquiries effectively. These skills ensure prompt, accurate, and positive interactions that drive customer satisfaction and support commission-based business objectives.

What is the difference between Commission Customer Service Email Response vs Customer Support Specialist?

AspectCommission Customer Service Email ResponseCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or higher; communication and problem-solving skills
Work EnvironmentOffice or remote; email-based communicationOffice or remote; multi-channel support including email, chat, phone
Industry UsageSales, commission-based companies, retailVarious industries including tech, retail, services
Primary FocusResponding to customer emails regarding commissions and sales inquiriesAssisting customers with product issues, inquiries, and support

While both roles involve customer communication, Commission Customer Service Email Response focuses specifically on handling email inquiries related to commissions and sales, often within sales-driven environments. Customer Support Specialist has a broader scope, addressing various customer issues across multiple channels. Understanding these differences helps employers and job seekers target the right skills and expectations for each role.

What are some common challenges faced in a commission customer service email response role, and how can I best prepare for them?

One common challenge in a Commission Customer Service Email Response role is managing a high volume of customer inquiries while maintaining accuracy and a professional tone, as your performance may directly impact your commission. It’s important to develop strong organizational and time management skills to prioritize urgent requests and resolve issues efficiently. Additionally, understanding the company’s products, services, and policies thoroughly helps ensure you can provide clear and helpful responses that drive both customer satisfaction and commission opportunities. Regularly collaborating with sales and technical teams can also help you stay informed and address complex customer concerns more effectively.

How do you respond to a commission customer service email?

A Commission Customer Service email should be responded to promptly and professionally, addressing the customer's concerns clearly and politely. Include relevant order details, provide solutions or next steps, and maintain a courteous tone throughout the communication. Using templates or canned responses can help ensure consistency and efficiency in handling inquiries.
What are popular job titles related to Commission Customer Service Email Response jobs in Springfield, MA? For Commission Customer Service Email Response jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Commission Customer Service Email Response jobs in Springfield, MA look for? The top searched job categories for Commission Customer Service Email Response jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Commission Customer Service Email Response jobs? Cities near Springfield, MA with the most Commission Customer Service Email Response job openings:
Commission Customer Service Email Response jobs near you
Infographic showing various Commission Customer Service Email Response job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Customer Service Representative

Waltham Pest Services

Agawam, MA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Overview

At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team—and that makes this role incredibly important. As New England’s original pest control provider, we’re committed to protecting the health and safety of our communities, and that commitment starts with every conversation you have.

If you enjoy helping people, thrive in a fast‑paced environment, and want to be part of a company that values its employees as much as its customers, you’ll feel right at home here.

We are currently seeking a Customer Service Representative. This position will be located onsite in our Agawam, MA branch.


Responsibilities

As a Customer Service Representative, you’ll help customers feel heard, supported, and confident in the solutions we provide. You’ll guide them through scheduling, answer questions, and ensure they receive the exceptional service Waltham is known for. You’ll work closely with our branch teams, helping keep operations running smoothly and creating a positive experience from start to finish.

What You’ll Be Doing

  • Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects Waltham’s commitment to service
  • Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly
  • Assist with Accounts Receivable and Collections by updating account activity and supporting follow‑up efforts
  • Proactively communicate with customers, providing timely updates, answers, and follow‑through
  • Stay informed on our services and solutions so you can confidently share accurate information
  • Maintain detailed and organized records using customer service software and internal systems
  • Respond to inbound leads and referrals to help drive new business opportunities
  • Partner with management to establish expectations, meet deadlines, and support branch goals
  • Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience
  • Support the onboarding of new team members by assisting with training when needed
  • Demonstrate strong attention to detail while managing multiple tasks in a fast‑paced environment

What We’re Looking For

We’re looking for a customer‑focused professional who brings patience, accountability, and a genuine desire to help others. You communicate clearly, solve problems with confidence, and take pride in creating a positive experience for every customer and colleague you support.

If you thrive in a fast‑paced environment, enjoy being part of a collaborative team, and want a role that offers continuous learning and growth, you’ll feel right at home here.

What We Offer

We invest in our people because they’re at the heart of everything we do. As part of our team, you’ll receive:

  • Competitive compensation
  • Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more
  • Paid time off, including holidays, vacation, and sick time
  • Paid training and industry onboarding
  • Real opportunities for growth, development, and advancement

Qualifications

Requirements

  • High school diploma or equivalent required; Associate degree preferred
  • Strong organizational skills with excellent attention to detail
  • Professional verbal, written, and interpersonal communication skills
  • Confident phone presence and a customer‑first mindset
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Understanding of customer service principles and best practices
  • Ability to multitask and stay focused in a high‑volume environment
  • Comfort communicating by phone and email with customers and coworkers
  • Must be at least 18 years old
  • We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Pay range offered for this role is $20.00 - $25.00 per hour

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Apply