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Customer Service Email Response Jobs (NOW HIRING)

EMS Inc.

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Customer Service Representative

Omaha, NE · On-site

$18/hr

Johnson with the vision to provide superior live chat and email response services for numerous companies' customers. Years later we have evolved into a full service customer contact center and ...

EMS Inc.

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Customer Service Representative

Omaha, NE · On-site

$18/hr

Johnson with the vision to provide superior live chat and email response services for numerous companies' customers. Years later we have evolved into a full service customer contact center and ...

EMS Inc.

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Customer Service Representative - Swing Shifts Available!

Omaha, NE · On-site

$18/hr

Johnson with the vision to provide superior live chat and email response services for numerous companies' customers. Years later we have evolved into a full service customer contact center and ...

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EMS Inc.

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Customer Service Representative - Medical Transportation

Omaha, NE · On-site

$18/hr

Johnson with the vision to provide superior live chat and email response services for numerous companies' customers. Years later we have evolved into a full service customer contact center and ...

Apply Early

EMS Inc.

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Customer Service Representative - Medical Transportation

Omaha, NE · On-site

$18/hr

Johnson with the vision to provide superior live chat and email response services for numerous companies' customers. Years later we have evolved into a full service customer contact center and ...

EMS Inc.

Be Seen First

Customer Service Representative - Swing Shifts Available!

Omaha, NE · On-site

$18/hr

Johnson with the vision to provide superior live chat and email response services for numerous companies' customers. Years later we have evolved into a full service customer contact center and ...

Quality Calling, Inc.

Customer Service Representative

$16.50 - $22.25/hr

Customer service inquiries are routed to individual people working from their home providing sales, technical support and customer service in the form of phone, chat and e-mail responses. No ...

Quality Calling, Inc.

Customer Service Representative

$16.50 - $22.25/hr

Customer service inquiries are routed to individual people working from their home providing sales, technical support and customer service in the form of phone, chat and e-mail responses. No ...

CornerStone Staffing

Email Customer Service Rep

Carmel, IN · On-site

$19/hr

Email Customer Service Rep Location Carmel, IN | Onsite Compensation & Schedule • $19.00 per hour • Monday-Friday between 8:00 AM-6:00 PM • Project (scheduled through end of year) Role Impact ...

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Customer Service Email Response information

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How much do customer service email response jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for customer service email response in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Service Email Response position, and why are they important?

To thrive as a Customer Service Email Response specialist, you need strong written communication skills, attention to detail, and the ability to quickly analyze and resolve customer inquiries. Familiarity with customer relationship management (CRM) systems, email ticketing platforms, and basic office software is typically important, with some employers preferring prior experience or relevant certifications. Outstanding candidates also demonstrate patience, problem-solving abilities, and a customer-focused mindset. These skills are crucial for ensuring timely, accurate, and positive interactions that enhance customer satisfaction and support business reputation.

What are some common challenges faced in a Customer Service Email Response role, and how can I overcome them?

A common challenge in this role is managing a high volume of emails while maintaining high-quality, personalized responses for each customer. You may also encounter complex or upset customers whose issues require extra attention and clear communication. Developing strong organizational skills, using templates for efficiency, and remaining calm and empathetic can help you succeed. Many companies provide training and resources to help you handle difficult situations and continuously improve your communication techniques. Over time, you'll gain strategies to manage your workload effectively and contribute to a supportive team environment.

What is a Customer Service Email Response job?

A Customer Service Email Response job involves responding to customer inquiries, complaints, and requests through email. Representatives ensure timely, professional, and helpful communication to address customer concerns and provide solutions. They may also assist with order processing, troubleshooting, and policy explanations. Strong writing skills, attention to detail, and customer-centric problem-solving are essential for success in this role.

More about Customer Service Email Response jobs
What cities are hiring for Customer Service Email Response jobs? Cities with the most Customer Service Email Response job openings:
What are the most commonly searched types of Customer Service Email Response jobs? The most popular types of Customer Service Email Response jobs are:
What states have the most Customer Service Email Response jobs? States with the most job openings for Customer Service Email Response jobs include:
What job categories do people searching Customer Service Email Response jobs look for? The top searched job categories for Customer Service Email Response jobs are:
Customer Service Email Response jobs near you
Infographic showing various Customer Service Email Response job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 75% Full Time, 13% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

EMS Inc.

Omaha, NE • On-site

$18/hr

Full-time

Dental, Vision, Life

Posted 4 days ago

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Job description

Customer Service Representative – Medical Transportation

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

The Position:

Come be a part of an exciting and growing team! Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Positions start at $18/hr.

Must have schedule availability for 11:00am-8:00pm or 12:00pm-9:00pm Sunday-Thursday or Tuesday-Saturday

You Will Need:

  • Above average customer service skills
  • Strong written and verbal communication skills when interacting with customers and co-workers
  • Friendly and energetic attitude
  • Computer knowledge and internet skills
  • Ability to navigate between multiple computer screens/tabs
  • Quick learner who enjoys using trouble-shooting and problem solving skills
  • Ability to work both as an individual and as a team member

Nice to Have:

  • High school Diploma or equivalent
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • Previous call center experience preferred
  • 11:00a-8:00p or 12:00p-9:00p schedule Sunday-Thursday or Tuesday-Saturday

EMS Offers:

  • Paid on-the-job training
  • Medical, dental, vision, and life insurance benefits
  • Causal dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location

Company Description

EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our clients receive world class service. We target technical support and customer care programs but have the experience and expertise necessary to handle any type of program requiring support services. At EMS, we pride ourselves in being more than the average answering service. EMS was founded in 1998 by Mitchell D. Johnson with the vision to provide superior live chat and email response services for numerous companies’ customers. Years later we have evolved into a full service customer contact center and continue to provide superior services. EMS specializes in “Humanizing Customer Service” by providing timely, personal responses to customer questions and has become a recognized leader in customer service outsourcing. Our goal is to make outsourcing easy for our clients.
EMS is privately owned and centrally headquartered in Omaha, Nebraska. We provide our clients with accent neutral multi-channel customer care solutions. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.