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Customer Service Email Response Jobs (NOW HIRING)

CornerStone Staffing

Email Customer Service Rep

Carmel, IN · On-site

$19/hr

Email Customer Service Rep Location Carmel, IN | Onsite Compensation & Schedule • $19.00 per hour • Monday-Friday between 8:00 AM-6:00 PM • Project (scheduled through end of year) Role Impact ...

Momar Inc

Customer Service Representative I

Atlanta, GA · On-site

$19 - $21/hr

Email Invoices and Process payments * Respond to emails in the Customer Service Email Workbox * RMA's for FedEx and Truckline orders * Complete credit memos and 60 Day Letters * Perform other duties ...

Centella

Service Support Specialist

Doral, FL · On-site

Monitor the primary service email inbox and ensure prompt resolution of customer queries and ... response times. * Assist with ordering, tracking, and expediting parts and supplies required for ...

Texas Business Printers LLC

Be Seen First

Printing Customer Service Specialist

Webster, TX · On-site

$15 - $18/hr

Greet customers warmly and professionally in person, over the phone, and via email. * Assist customers with placing orders and recommending appropriate products or services. * Quote jobs in a timely ...

Texas Business Printers LLC

Be Seen First

Printing Customer Service Specialist

Webster, TX · On-site

$15 - $18/hr

Greet customers warmly and professionally in person, over the phone, and via email. * Assist customers with placing orders and recommending appropriate products or services. * Quote jobs in a timely ...

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Customer Service Email Response information

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How much do customer service email response jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for customer service email response in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Service Email Response position, and why are they important?

To thrive as a Customer Service Email Response specialist, you need strong written communication skills, attention to detail, and the ability to quickly analyze and resolve customer inquiries. Familiarity with customer relationship management (CRM) systems, email ticketing platforms, and basic office software is typically important, with some employers preferring prior experience or relevant certifications. Outstanding candidates also demonstrate patience, problem-solving abilities, and a customer-focused mindset. These skills are crucial for ensuring timely, accurate, and positive interactions that enhance customer satisfaction and support business reputation.

What are some common challenges faced in a Customer Service Email Response role, and how can I overcome them?

A common challenge in this role is managing a high volume of emails while maintaining high-quality, personalized responses for each customer. You may also encounter complex or upset customers whose issues require extra attention and clear communication. Developing strong organizational skills, using templates for efficiency, and remaining calm and empathetic can help you succeed. Many companies provide training and resources to help you handle difficult situations and continuously improve your communication techniques. Over time, you'll gain strategies to manage your workload effectively and contribute to a supportive team environment.

What is a Customer Service Email Response job?

A Customer Service Email Response job involves responding to customer inquiries, complaints, and requests through email. Representatives ensure timely, professional, and helpful communication to address customer concerns and provide solutions. They may also assist with order processing, troubleshooting, and policy explanations. Strong writing skills, attention to detail, and customer-centric problem-solving are essential for success in this role.

More about Customer Service Email Response jobs
What cities are hiring for Customer Service Email Response jobs? Cities with the most Customer Service Email Response job openings:
What are the most commonly searched types of Customer Service Email Response jobs? The most popular types of Customer Service Email Response jobs are:
What states have the most Customer Service Email Response jobs? States with the most job openings for Customer Service Email Response jobs include:
What job categories do people searching Customer Service Email Response jobs look for? The top searched job categories for Customer Service Email Response jobs are:
Customer Service Email Response jobs near you
Infographic showing various Customer Service Email Response job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative I (Spanish or Vietnamese)

Customer Service Representative I (Spanish or Vietnamese)

Partners in Diversity

Costa Mesa, CA

$17.25 - $23.25/hr

Full-time

Posted 18 days ago

Job description

The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company.
Education and/or Experience
• High school diploma or general education degree (GED)
• Customer service experience a plus
• Bilingual Spanish or Vietnamese
DUTIES AND RESPONSIBILITIES include some or all of the following. Supervisor may assign other duties as needed.
  1. Serve as the first point of public contact for all customer service issues
  2. Promote positive customer relations with customers and coworkers
  3. Respond to calls from the public and provide general information and service
  4. Maintain a thorough knowledge and understanding of the customer service center and operations to assist customers and resolve problems
  5. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  6. Quickly and accurately identify and assess individual needs, as well as take the appropriate action steps to satisfy those needs
  7. Maintain customer records by updating account information.
  8. Process requests for new customer accounts
  9. Open cases for unsolved customer inquiries
  10. Process customer disputes
  11. Process the closing of customer accounts and initiate refunds when required
  12. Perform updates to toll violations, violation payments, customer payments or accounts to keep demographics, vehicle, and credit card information current
  13. Consistently meet established productivity, schedule adherence, and quality standards.
  14. Communicate effectively with a variety of people across various levels both within and outside the organization.
  15. Make positive suggestions on improving and streamlining workflow processes and enhancing profitability
  16. Develop a strong teamwork ethic
  17. Follow communication procedures, guidelines, and policies
  18. Provide face-to-face customer service with walk-in center customers when required
  19. Respond to customer emails from the customer service email inbox to answer questions and provide assistance when required
  20. Respond to customer chat and text to answer questions and provide assistance when required
  21. Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Excellent phone etiquette
• Excellent verbal communication skills
• Excellent attendance and punctuality
• Enjoy providing prompt and timely service to our customers
• Possess strong interpersonal skills and have compassion and empathy for customer situations
• Be energetic, self-motivated, and quick-thinking
• Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fastpaced changing environment
• Ability to read and comprehend normal instructions, correspondence, and memos
• Ability to effectively present information in oneonone situations to customers, clients, and other employees of the organization
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday
• Must be able to pass background and drug screenings
• Ability to achieve and maintain departmental performance standards
PHYSICAL DEMANDS
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA (Family Medical Leave Act) and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to adhere to strict attendance requirements
• Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
• Must be able to lift, carry, walk, and stand
• Vision for reading, recording, and interpreting information
• Frequent speech communication, hearing and listening to maintain communication
• Daily use of computer and keyboard, standard office equipment and telephone
• Ability to access, input, and retrieve information from the computer
• Frequent hand/eye coordination to operate computer keyboard and office equipment
• Noise level in the work environment is quiet to moderate
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibility.