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Customer Service Email Response Jobs (NOW HIRING)

BradyPLUS

Customer Solutions Representative

Sheboygan, WI · On-site

$16.50 - $21.25/hr

BradyPLUS - - Responsibilities: Manage customer orders and interactions across channels; Process returns and eCommerce setup / email response times; Maintain customer relationships and CRM data;

BradyPLUS

Customer Service Representative

Sheboygan, WI · On-site

$16 - $21.75/hr

General information Name Customer Service Representative Ref # 2990 City Sheboygan State Wisconsin ... Email Response Times * Management of Shared Team Mailbox * Customer Relationship Management:

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How much do customer service email response jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer service email response in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Service Email Response position, and why are they important?

To thrive as a Customer Service Email Response specialist, you need strong written communication skills, attention to detail, and the ability to quickly analyze and resolve customer inquiries. Familiarity with customer relationship management (CRM) systems, email ticketing platforms, and basic office software is typically important, with some employers preferring prior experience or relevant certifications. Outstanding candidates also demonstrate patience, problem-solving abilities, and a customer-focused mindset. These skills are crucial for ensuring timely, accurate, and positive interactions that enhance customer satisfaction and support business reputation.

What are some common challenges faced in a Customer Service Email Response role, and how can I overcome them?

A common challenge in this role is managing a high volume of emails while maintaining high-quality, personalized responses for each customer. You may also encounter complex or upset customers whose issues require extra attention and clear communication. Developing strong organizational skills, using templates for efficiency, and remaining calm and empathetic can help you succeed. Many companies provide training and resources to help you handle difficult situations and continuously improve your communication techniques. Over time, you'll gain strategies to manage your workload effectively and contribute to a supportive team environment.

What is a Customer Service Email Response job?

A Customer Service Email Response job involves responding to customer inquiries, complaints, and requests through email. Representatives ensure timely, professional, and helpful communication to address customer concerns and provide solutions. They may also assist with order processing, troubleshooting, and policy explanations. Strong writing skills, attention to detail, and customer-centric problem-solving are essential for success in this role.

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What cities are hiring for Customer Service Email Response jobs? Cities with the most Customer Service Email Response job openings:
What are the most commonly searched types of Customer Service Email Response jobs? The most popular types of Customer Service Email Response jobs are:
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Customer Service Email Response jobs near you
Infographic showing various Customer Service Email Response job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 21% Full Time, 72% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Email Response Specialist

Email Response Specialist

ANDREW WOMMACK MINISTRIES INC

Woodland Park, CO • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position Purpose:

The role of the Email Response Specialist is to accurately and professionally manage emails the Email Response Team receives on behalf of Andrew Wommack Ministries. This includes organizing and managing various inboxes, writing responses, fulfilling requests, and gathering information from and distributing emails to other departments. The content of the emails may include customer service needs, technical support for the ministry's websites, general ministry questions, feedback, requests, and questions about political and social matters. Which type of emails a Specialist handles may vary from one team member to the next.

The Email Response Specialist is a self-motivated, self-directed, personable individual who is an excellent communicator and able to work both independently and as a member of a team. This person must be able to take ownership of tasks assigned and work independently within the scope of the assignments. This individual is administratively minded, pays close attention to detail, and intently follows instructions. The Specialist is also trustworthy, dependable, and capable of faithfully performing their job from home.

Essential Duties:

  • Manage Andrew Wommack Ministries' public-facing email accounts: info@awmi.net, questions@awmi.net, and customerservice@awmi.net
  • Respond to emails and letters in a professional, accurate, friendly, and timely manner
  • Accurately follow directions to determine which emails need to be forwarded to another department and correspond professionally with those departments
  • Fulfill customer service requests such as placing orders and updating partnerships, providing technical support for the ministry's website and digital products such as the Living Commentary
  • Reply to questions about the ministry and events, feedback, personal requests for assistance, and suggestions for the ministry
  • Answer doctrinal questions based on Andrew Wommack's teachings and reply to prayer requests with compassion, authority, and confidence
  • Research teachings produced by AWM, Charis, and Truth & Liberty to answer customers' questions and suggest resources to customers
  • Provide professional communication that is encouraging and tactful
  • Work alongside other team members to develop and maintain email templates and instructions
  • Provide accurate statistics and information for management
  • Participate in team meetings with the Email Response Lead
  • Work with other departments and offices to service customers on various projects
  • Research problems and provide ideas and suggestions to help improve the team's systems, processes, and efforts
  • Complete and participate in leadership training and development as directed by your Lead
  • Other duties as assigned

Knowledge, Skills, and Abilities:

  • Above average Windows-based computer navigation skills and typing skills
  • Proficient with Microsoft Word; familiar with Outlook and Excel
  • Minimum typing speed of 40 wpm
  • Excellent written communication skills and etiquette
  • Excellent customer service skills
  • Comprehensive knowledge of Andrew's products and Communication Services' policies
  • Prayer ministry training
  • Strong attention to detail
  • Ability to handle a wide variety of tasks and to work well under pressure
  • Effective problem-solving skills

Requirements:

  • Must have a personal relationship with Jesus Christ
  • Must sign the Statement of Faith
  • AWM Communication Services C1 skillset required; C2 or Donation Center training preferred
  • A high school diploma or equivalent education is required
  • Completion of at least Year 1 of Charis Bible College
  • Must pass all required checks

Experience:

  • Ministry experience required
  • One year of customer service experience required
  • Leadership experience required
  • Compensation is commensurate with experience

We offer a comprehensive benefits package for full-time employees to include the following: Medical,Dental,Vision,Paid Time Off (PTO),Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care,Health Savings Account (HSA),Voluntary Life and AD&D,Short Term Disability,Long Term Disability,403(b) Retirement Plan,Life Assistance Program, Accident/Hospital,ID Shield/Legal Shield and Telehealth

About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God's people with Excellence, Faithfulness, and Integrity.

Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?

If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.

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