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Freelance Customer Service Email Response Jobs (NOW HIRING)

EMS Inc.

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Customer Service Representative - Medical Transportation

Omaha, NE · On-site

$18/hr

Johnson with the vision to provide superior live chat and email response services for numerous companies' customers. Years later we have evolved into a full service customer contact center and ...

EMS Inc.

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Customer Service Representative - Swing Shifts Available!

Omaha, NE · On-site

$18/hr

Johnson with the vision to provide superior live chat and email response services for numerous companies' customers. Years later we have evolved into a full service customer contact center and ...

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Freelancer Jobs

Saint Petersburg, FL · Remote

Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ... Email Marketing freelancers * Copywriting freelancers * Virtual and Executive Assistant freelancers

FreeUp

Freelancer Jobs

Saint Petersburg, FL · Remote

Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ... Email Marketing freelancers * Copywriting freelancers * Virtual and Executive Assistant freelancers

FreeUp

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Saint Petersburg, FL · On-site +1

Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ... Email Marketing freelancers * Copywriting freelancers * Virtual and Executive Assistant freelancers

FreeUp

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Saint Petersburg, FL · On-site +1

Translation freelancers * Customer Service freelancers * Digital Marketing freelancers * Lead ... Email Marketing freelancers * Copywriting freelancers * Virtual and Executive Assistant freelancers

Fox

Freelance CRM Specialist, Fox News

New York, NY

$68.75 - $77.75/hr

Fox News is looking for a CRM Specialist to implement and analyze customer communications across ... In this role, you will leverage Braze, an email service provider (ESP) to create and execute ...

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Freelance Customer Service Email Response information

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How much do freelance customer service email response jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for freelance customer service email response in the United States is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $18.75 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Freelance Customer Service Email Response role, and how can I prepare for them?

Freelance Customer Service Email Responders often encounter challenges such as managing multiple client accounts simultaneously, maintaining consistent communication standards, and handling high email volumes efficiently. To prepare, it's important to develop strong organizational and time-management skills, stay updated on each client’s policies, and use tools like templates and ticketing systems to streamline responses. Additionally, freelancers must be adept at working independently and prioritizing tasks to meet deadlines while providing high-quality service.

What are the key skills and qualifications needed to thrive as a Freelance Customer Service Email Response specialist, and why are they important?

To thrive as a Freelance Customer Service Email Response specialist, you need strong written communication skills, problem-solving abilities, and a good understanding of customer service principles, often supported by prior experience in customer support roles. Familiarity with help desk software, CRM systems, and email management tools such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and professionalism help you build rapport with customers and resolve issues efficiently. These skills and qualities are crucial to providing prompt, accurate, and satisfactory resolutions that maintain customer loyalty and protect brand reputation.

What is a Freelance Customer Service Email Response specialist?

A Freelance Customer Service Email Response specialist is a professional who handles customer inquiries, complaints, or support requests via email on a contract or project basis rather than as a full-time employee. Their main role is to respond to customer emails promptly and professionally, addressing concerns, resolving issues, and providing information about products or services. They may work for multiple clients or companies remotely, often using customer support platforms and following specific guidelines set by each client. This role requires strong written communication skills, empathy, and problem-solving abilities.

What is the difference between Freelance Customer Service Email Response vs Freelance Virtual Assistant?

AspectFreelance Customer Service Email ResponseFreelance Virtual Assistant
Primary RoleResponding to customer emails, resolving issues, providing supportHandling various administrative tasks, scheduling, email management
Skills NeededCustomer service, communication, problem-solvingOrganization, communication, multitasking
Work EnvironmentRemote, client-specificRemote, diverse industries
Common CertificationsCustomer service experience, communication skillsAdministrative skills, time management

Freelance Customer Service Email Response focuses on addressing customer inquiries via email, emphasizing support and problem resolution. Freelance Virtual Assistants handle a broader range of administrative tasks, including email management, scheduling, and data entry. While both roles require strong communication skills and remote work setup, Customer Service Email Response is specialized in customer support, whereas Virtual Assistants provide versatile administrative assistance.

More about Freelance Customer Service Email Response jobs
What cities are hiring for Freelance Customer Service Email Response jobs? Cities with the most Freelance Customer Service Email Response job openings:
What are the most commonly searched types of Customer Service Email Response jobs? The most popular types of Customer Service Email Response jobs are:
What states have the most Freelance Customer Service Email Response jobs? States with the most job openings for Freelance Customer Service Email Response jobs include:
What job categories do people searching Freelance Customer Service Email Response jobs look for? The top searched job categories for Freelance Customer Service Email Response jobs are:
Freelance Customer Service Email Response jobs near you
Infographic showing various Freelance Customer Service Email Response job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,772 per year, or $23 per hour.
Customer Service Representative - Medical Transportation

Customer Service Representative - Medical Transportation

EMS Inc.

Omaha, NE • On-site

$18/hr

Full-time

Dental, Vision, Life

Re-posted 3 hours ago

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Job description

Customer Service Representative – Medical Transportation

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

The Position:

Come be a part of an exciting and growing team! Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Positions start at $18/hr.

Must have schedule availability for 11:00am-8:00pm or 12:00pm-9:00pm Sunday-Thursday or Tuesday-Saturday

You Will Need:

  • Above average customer service skills
  • Strong written and verbal communication skills when interacting with customers and co-workers
  • Friendly and energetic attitude
  • Computer knowledge and internet skills
  • Ability to navigate between multiple computer screens/tabs
  • Quick learner who enjoys using trouble-shooting and problem solving skills
  • Ability to work both as an individual and as a team member

Nice to Have:

  • High school Diploma or equivalent
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • Previous call center experience preferred
  • 11:00am-8:00pm or 12:00pm-9:00pm schedule Sunday-Thursday or Tuesday-Saturday

EMS Offers:

  • Paid on-the-job training
  • Medical, dental, vision, and life insurance benefits
  • Causal dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location

Company Description

EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our clients receive world class service. We target technical support and customer care programs but have the experience and expertise necessary to handle any type of program requiring support services. At EMS, we pride ourselves in being more than the average answering service. EMS was founded in 1998 by Mitchell D. Johnson with the vision to provide superior live chat and email response services for numerous companies’ customers. Years later we have evolved into a full service customer contact center and continue to provide superior services. EMS specializes in “Humanizing Customer Service” by providing timely, personal responses to customer questions and has become a recognized leader in customer service outsourcing. Our goal is to make outsourcing easy for our clients.
EMS is privately owned and centrally headquartered in Omaha, Nebraska. We provide our clients with accent neutral multi-channel customer care solutions. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.