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Freelance Customer Service Email Response Jobs (NOW HIRING)

FreeUp

Remote Jobs

Saint Petersburg, FL · On-site +1

Translation freelancers * Customer Service freelancers * Digital Marketing freelancers * Lead ... Email Marketing freelancers * Copywriting freelancers * Virtual and Executive Assistant freelancers

Quality Calling, Inc.

Customer Service Representative

$16.50 - $22.25/hr

Customer service inquiries are routed to individual people working from their home providing sales, technical support and customer service in the form of phone, chat and e-mail responses. No ...

Fox

Freelance CRM Specialist, Fox News

New York, NY

$68.75 - $77.75/hr

Fox News is looking for a CRM Specialist to implement and analyze customer communications across ... In this role, you will leverage Braze, an email service provider (ESP) to create and execute ...

TEKsystems

Email Customer Service Reps

Minneapolis, MN · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...

New

Momar, Inc.

Customer Service Representative I

Atlanta, GA

$15.50 - $21/hr

Email Invoices and Process payments * Respond to emails in the Customer Service Email Workbox * RMA's for FedEx and Truckline orders * Complete credit memos and 60 Day Letters * Perform other duties ...

Momar

Customer Service Representative I

Atlanta, GA · On-site

$15.50 - $21/hr

Email Invoices and Process payments * Respond to emails in the Customer Service Email Workbox * RMA's for FedEx and Truckline orders * Complete credit memos and 60 Day Letters * Perform other duties ...

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Freelance Customer Service Email Response information

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How much do freelance customer service email response jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for freelance customer service email response in the United States is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $18.75 per hour, depending on experience, location, and employer.

What are some common challenges faced in a freelance customer service email response role, and how can I prepare for them?

Freelance Customer Service Email Responders often encounter challenges such as managing multiple client accounts simultaneously, maintaining consistent communication standards, and handling high email volumes efficiently. To prepare, it's important to develop strong organizational and time-management skills, stay updated on each client’s policies, and use tools like templates and ticketing systems to streamline responses. Additionally, freelancers must be adept at working independently and prioritizing tasks to meet deadlines while providing high-quality service.

What are the key skills and qualifications needed to thrive as a freelance customer service email response specialist?

To thrive as a Freelance Customer Service Email Response specialist, you need strong written communication skills, problem-solving abilities, and a good understanding of customer service principles, often supported by prior experience in customer support roles. Familiarity with help desk software, CRM systems, and email management tools such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and professionalism help you build rapport with customers and resolve issues efficiently. These skills and qualities are crucial to providing prompt, accurate, and satisfactory resolutions that maintain customer loyalty and protect brand reputation.

What is a freelance customer service email response specialist?

A Freelance Customer Service Email Response specialist is a professional who handles customer inquiries, complaints, or support requests via email on a contract or project basis rather than as a full-time employee. Their main role is to respond to customer emails promptly and professionally, addressing concerns, resolving issues, and providing information about products or services. They may work for multiple clients or companies remotely, often using customer support platforms and following specific guidelines set by each client. This role requires strong written communication skills, empathy, and problem-solving abilities.

What is the difference between Freelance Customer Service Email Response vs Freelance Virtual Assistant?

AspectFreelance Customer Service Email ResponseFreelance Virtual Assistant
Primary RoleResponding to customer emails, resolving issues, providing supportHandling various administrative tasks, scheduling, email management
Skills NeededCustomer service, communication, problem-solvingOrganization, communication, multitasking
Work EnvironmentRemote, client-specificRemote, diverse industries
Common CertificationsCustomer service experience, communication skillsAdministrative skills, time management

Freelance Customer Service Email Response focuses on addressing customer inquiries via email, emphasizing support and problem resolution. Freelance Virtual Assistants handle a broader range of administrative tasks, including email management, scheduling, and data entry. While both roles require strong communication skills and remote work setup, Customer Service Email Response is specialized in customer support, whereas Virtual Assistants provide versatile administrative assistance.

More about Freelance Customer Service Email Response jobs
What cities are hiring for Freelance Customer Service Email Response jobs? Cities with the most Freelance Customer Service Email Response job openings:
What are the most commonly searched types of Customer Service Email Response jobs? The most popular types of Customer Service Email Response jobs are:
What states have the most Freelance Customer Service Email Response jobs? States with the most job openings for Freelance Customer Service Email Response jobs include:
What job categories do people searching Freelance Customer Service Email Response jobs look for? The top searched job categories for Freelance Customer Service Email Response jobs are:
Freelance Customer Service Email Response jobs near you
Infographic showing various Freelance Customer Service Email Response job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,772 per year, or $23 per hour.

Customer Service Representative

Wastequip

Jurupa Valley, CA

$31 - $33.86/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Wastequip rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

265th of 487 rated machine equipment manufacturers

Job description

Job Description:

Job Summary:

Wastequip is seeking a Customer Service Representative (CSR) to support the Wastebuilt division within a contact center environment. This role is responsible for delivering high-quality customer support through inbound and outbound communication, while managing orders, quotes, and issue resolutions.

The CSR serves as a primary point of contact for customers, ensuring fast, accurate, and professional service while meeting defined performance standards. Success in this role requires strong communication skills, attention to detail, and the ability to perform in a metric-driven, high-volume environment.

Hourly Range: $31.00 - $33.86

Key Responsibilities:

Customer Communication

  • Handle high-volume inbound and outbound phone calls and emails daily
  • Serve as the primary contact for customer inquiries related to:
    • Sales, pricing and quotes
    • Order placement and status
    • Product support
    • Warranty claims
    • Issue resolution
  • Provide clear, accurate, and professional communication at all times
  • Proactively follow up with customers to ensure complete resolution of requests

Order Management & Support

  • Process customer orders accurately and efficiently within ERP/CRM systems
  • Maintain andupdateorder records, including changes and scheduling adjustments
  • Coordinate with internal teams (sales, operations, transportation, and accounting)
  • Provide accurate freight quotes and delivery timelines

Issue Resolution

  • Investigate and resolve customer issues by:
    • Reviewing prior interactions
    • Researching system data
    • Coordinating with internal departments
  • Identify root causes and implement corrective actions
  • Document all interactions and resolutions within Salesforce

Sales & Revenue Growth Responsibilities

  • Actively identify and pursue opportunities to increase parts and service saleswithin existing customer accounts
  • Promote additional products and services during customer interactions, including calls and email communication
  • Partner with Sales Representatives to support upselling and cross-selling efforts
  • Leverage product knowledge to recommend solutions that meet customer needs while driving revenue
  • Follow up on open quotes and opportunities to improve conversion rates
  • Maintain awareness of customer buying patterns and proactively engage to grow account volume

Quoting & Sales Support

  • Develop and deliver timely and accurate quotations aligned with sales strategy
  • Partner with Sales Representatives to support customer opportunities
  • Assist in managing customer accounts, including credit holds and account status

Contact Center Performance Expectations:

Call Handling & Availability

  • Manage both inbound and outbound call volume
  • Maintain a minimum 90% First Pass Resolution Rate
  • Be logged into the phone system a minimum of 32 hours per week, adjusted for breaks and approved activities
  • Maintain consistent phone availability during scheduled shifts

Email & Response Time Standards

  • Respond to all customer emails and electronic inquiries within 2 hours or less during business hours
  • Ensure responses are accurate, complete, and professional
  • Actively manage shared inboxes to meet response time expectations

Performance Metrics (KPIs)

  • First Pass Answer Rate: 90%
  • Phone System Availability: 32 hours/week
  • Email Response Time: 2 hours
  • Order & Quote Accuracy: High level of precision with minimal errors
  • Customer Satisfaction: Based on feedback and service quality
  • Documentation Compliance: All interactions recorded in Salesforce

Work Environment Expectations

  • Operate in a structured, metric-driven contact center
  • Manage simultaneous phone and email workloads efficiently
  • Maintain productivity in a high-volume environment
  • Collaborate effectively with cross-functional teams
  • Demonstrate accountability for individual and team performance

Requirements:

Education & Experience

  • High school diploma or equivalent required
  • Associate degree preferred
  • 2-3 years of customer service or inside sales experience strongly preferred
  • Experience in a call center or high-volume support environment preferred
  • Experience with ERP systems and CRM platforms (Salesforce preferred)

Skills & Abilities

  • Strong verbal and written communication skills
  • Ability to manage multiple tasks in a fast-paced environment
  • High attention to detail and accuracy
  • Strong problem-solving and critical thinking skills
  • Proficiency with Microsoft Office and computer systems
  • Ability to perform basic math calculations
  • Ability to work independently and within a team

Additional Expectations

  • Ability to work in a shared office/contact center environment
  • Must be fluent in English (Spanish is a plus)

Preferred Experience

  • Background in waste, trucking, or heavy equipment industries
  • Experience supporting parts and service operations

Core Behaviors

  • Detail Oriented - Ensures accuracy in all work
  • Customer Focused - Dedicated to delivering excellent service
  • Accountable - Meets performance standards consistently

Team Player - Works collaboratively across departments

Company Benefits:

2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up

Medical Plans

Prescription (Rx) Insurance

Health Savings Account (HSA)

2 Dental Plan Options - Base Dental and Buy-Up Dental Plans

Vision Insurance

Flexible Spending Accounts (FSA's)

Health Care FSA

Dependent Care FSA

Company Paid Base Life Insurance

Company Paid Accident, Death & Dismemberment Insurance

Company Paid Business Travel Accident Insurance

Company Paid Disability Insurance

Short-Term Disability (STD) and Base Long-Term Disability (LTD)

Insurance

Employee Assistance Program (EAP)

Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance

401(K) Retirement Plan with 50% Company Match

Voluntary Pet Insurance

Vacation and Personal/Sick Time

Paid Grandparent Leave

Paid Bonding Leave

Adoption Assistance

Education Assistance (Tuition Reimbursement)

About Wastequip

Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry's only All-in-One solutions provider - from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.

While we're proud to be North America's leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing - building a brighter future for all.

What Wastequip employees say

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