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Escalations Customer Service Representative Jobs

1840 & Company

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative We are seeking a Customer Service Representative with excellent ... Handle escalated customer concerns and ensure satisfactory resolutions. * Customer Service - Non ...

Brightwing

CSR

Fort Worth, TX

$18 - $20/hr

The Contractor Customer Service Rep. must provide knowledgeable, professional communication to ... escalated customer inquiries (examples: titles, billing, tax, etc.) 9. Automotive titling ...

Standex

Customer Service Representative

Summerville, SC · On-site

$14.25 - $19.50/hr

Handle complex and escalated customer service issues * Accurately compile and complete all ... represent the company in a professional manner to customers and visitors. * Must be discreet ...

Raymour & Flanigan

Customer Service Representative

Albany, NY · On-site

$16 - $21.50/hr

Customer Service Representative With Raymour and Flanigan, you'll quickly learn that our core ... Proactively resolve escalated customer issues. * Support sales and operations team members to go ...

Kyyba

CSR

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Job Title: CSR About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a ... escalated customer inquiries (examples: titles, billing, tax, etc.) 9. Automotive titling ...

AAON

Customer Service Representative II

Tulsa, OK · On-site

$13.75 - $18.75/hr

Customer Service Representative II The Customer Service Representative II is responsible for ... Respond to and resolve escalated customer inquiries, concerns, and complaints in a timely and ...

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Escalations Customer Service Representative information

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How much do escalations customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for escalations customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an escalations customer service representative?

An Escalations Customer Service Representative is a professional who handles complex or unresolved customer issues that have been escalated beyond the standard customer service team. They are responsible for addressing high-priority complaints, finding effective solutions, and ensuring customer satisfaction in challenging situations. These representatives often work closely with management and other departments to resolve issues that require special attention or expertise. Their goal is to maintain positive customer relationships, even in difficult circumstances. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential in this role.

What are the key skills and qualifications needed to thrive as an escalations customer service representative?

To thrive as an Escalations Customer Service Representative, you need advanced problem-solving skills, strong product or service knowledge, and typically a background in customer service. Familiarity with CRM systems like Salesforce or Zendesk and experience with call center software are commonly required. Exceptional communication, emotional intelligence, and conflict resolution abilities set top performers apart in this role. These skills are crucial for effectively resolving complex customer issues and maintaining high satisfaction under pressure.

How does an escalations customer service representative typically collaborate with other departments to resolve complex customer issues?

As an Escalations Customer Service Representative, you frequently work alongside departments such as technical support, billing, and management to resolve challenging customer concerns that frontline agents cannot address. Collaboration often involves gathering detailed information, coordinating internal responses, and ensuring that all parties are aligned on the resolution strategy. Clear communication and strong documentation skills are essential to keep everyone informed and to ensure a seamless customer experience. This cross-functional teamwork not only helps in resolving cases efficiently but also provides valuable insights for improving processes and preventing future escalations.
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Escalations Customer Service Representative jobs near you
Infographic showing various Escalations Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Automation Personnel Services

Fairhope, AL

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

CUSTOMER CARE REPRESENTATIVE
Automation Personnel Services is seeking a highly motivated and detail-oriented Customer Service Representative to support all areas of a fast-paced customer service call center, located in Fairhope, AL. This role is responsible for handling customer inquiries, processing claims accurately and providing exceptional service in every interaction. The ideal candidate is professional, dependable, and enjoys working with people while maintaining a strong focus on accuracy, problem-solving, and efficiency. This position also plays a key role in assisting with the training and onboarding of new customer service representatives.
 
Pay Rate
$16.00 per hour 
 
Schedule and Hours  
Monday through Friday, 9:00 am to 6:00 pm
 
Customer Service Representative Duties and Responsibilities
• Assist with all areas of customer service, including incoming phone calls, processing orders, invoicing, and claims.
• Handle any escalated customer service claims from our customers.
• Learn and maintain product knowledge.
• Train new customer service representatives
 
Customer Service Representative Qualifications and Requirements
• Experience working in a customer service position.
• Excellent data entry skills, 10 key.
• Attention to detail.
• Good phone etiquette.
• Strong verbal and written communication skills.
• Must be prompt and reliable.
• Must be self-motivated and a team player.
• Computer literacy skills.
• Background in claims handling
 
Job Type  
Full-time, Temporary to Hire
 
Benefits  
• Weekly Pay 
• Medical, dental, vision, short-term disability, and life insurance 
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours 
• 6 paid Holidays after 1 year of continuous service and 1500 hours 
 
401(k) Retirement Plan 
Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates. 
 
Click Apply Now to submit your application or call us at 251.414.7227 to learn more. You can also apply in person at our office located at  
 
Bonus Opportunity! 
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.
Automation Personnel Services logo

About Automation Personnel Services

Sourced by ZipRecruiter

Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award in 2019-2022, and the ClearlyRated® Best of Staffing Client Award for seven straight years, 2016-2022. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Birmingham, AL, US

Year founded

1990

Social media

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