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Escalations Customer Service Representative Jobs

Canyon Aeroconnect

Customer Service Representative

Prescott, AZ · On-site

$15.50 - $21.25/hr

DOE Customer Service Representative This position is NOT available for Remote Work. This position ... Serve as a primary escalation point for customer concerns, delivery issues, and order discrepancies

Canyon AeroConnect

Customer Service Representative

Prescott, AZ · On-site

$15.50 - $21.25/hr

Customer Service Representative This position is NOT available for Remote Work. This position must ... Serve as a primary escalation point for customer concerns, delivery issues, and order discrepancies

Binks

Customer Service Rep II

Shoreview, MN · On-site

$32/hr

Job Summary As a Customer Service Representative II, you will serve as a key liaison between Binks ... Respond to and resolve escalated customer inquiries via phone, email, and online platforms within ...

Infosys

Customer Service Representative

Winston Salem, NC · On-site

$14.75 - $20/hr

Customer Service Representatives are responsible for handling, via telephone, routine customer service inquiries as well as escalation calls related to product sales and delivery issues. Sales Reps ...

Mr. Greens Produce

Customer Service Rep - BILINGUAL

Miami, FL · On-site

$14.75 - $18.75/hr

Mr. Greens Produce is hiring a Night Customer Service Representatives! Apply Today! Must be ... The position is responsible for resolving escalated customer issues, working with clients and ...

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Escalations Customer Service Representative information

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How much do escalations customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for escalations customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Escalations Customer Service Representative, and why are they important?

To thrive as an Escalations Customer Service Representative, you need advanced problem-solving skills, strong product or service knowledge, and typically a background in customer service. Familiarity with CRM systems like Salesforce or Zendesk and experience with call center software are commonly required. Exceptional communication, emotional intelligence, and conflict resolution abilities set top performers apart in this role. These skills are crucial for effectively resolving complex customer issues and maintaining high satisfaction under pressure.

What is an Escalations Customer Service Representative?

An Escalations Customer Service Representative is a professional who handles complex or unresolved customer issues that have been escalated beyond the standard customer service team. They are responsible for addressing high-priority complaints, finding effective solutions, and ensuring customer satisfaction in challenging situations. These representatives often work closely with management and other departments to resolve issues that require special attention or expertise. Their goal is to maintain positive customer relationships, even in difficult circumstances. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential in this role.

How does an Escalations Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

As an Escalations Customer Service Representative, you frequently work alongside departments such as technical support, billing, and management to resolve challenging customer concerns that frontline agents cannot address. Collaboration often involves gathering detailed information, coordinating internal responses, and ensuring that all parties are aligned on the resolution strategy. Clear communication and strong documentation skills are essential to keep everyone informed and to ensure a seamless customer experience. This cross-functional teamwork not only helps in resolving cases efficiently but also provides valuable insights for improving processes and preventing future escalations.
More about Escalations Customer Service Representative jobs
What job categories do people searching Escalations Customer Service Representative jobs look for? The top searched job categories for Escalations Customer Service Representative jobs are:
Escalations Customer Service Representative jobs near you
Infographic showing various Escalations Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

StaffManagement

Fairless Hills, PA • On-site

$19/hr

Full-time

Re-posted 17 days ago

Job description

Staff Management Group is seeking a Customer Service Representative for our client in Fairless Hills, PA. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.


Schedule

  • 1st shift: 8:30AM - 5PM
  • Monday - Friday
  • Plus overtime


Pay Rate

  • $19 / hour


Job Summary

We are seeking an experienced Customer Service Representative to provide professional and responsive support to customers regarding products, deliveries, and order status. This role requires strong communication, organizational, and problem-solving skills to address inquiries, resolve escalated issues, and ensure customer satisfaction. The ideal candidate is bilingual, detail-oriented, and capable of working both independently and collaboratively in a fast-paced environment.


Job Responsibilities:

  • Communicate with customers regarding products, delivery, order status, and answer inquiries.
  • Proactively resolve escalated customer issues.
  • Effective communication, interpersonal and organizational skills in person and on the phone.
  • Demonstrate excellent listening skills and the ability to work independently and with a team.
  • Perform additional functions that may be assigned at the discretion of management.
  • Customer-focused with the ability to process, expedite and follow up on customer requests.
  • Must be organized
  • Must assist with special projects and other responsibilities when needed.


Job Requirements

  • MUST be bilingual - English AND Spanish
  • Minimum of 3 years of experience
  • High school diploma or equivalent


Additional Information

Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.


About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!


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