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Escalations Customer Service Representative Jobs

Long's

Customer Service Representative

Fairhope, AL · On-site

$14 - $15/hr

TempToFT Customer Care Representative Fairhope, AL Monday-Friday | 9:00 AM-6:00 PM Temp to Perm Pay ... Process orders, invoicing, and customer claims * Assist with escalated customer service issues

Robert Half

Customer Service Representative

Bedford, TX · On-site

$16.28 - $18.85/hr

We are looking for a Customer Service Representative to support a busy government utility billing ... Ability to remain composed and service-oriented when dealing with upset or escalated customers.

Axelon

Customer Service Representative

Waltham, MA · On-site

$17.25 - $23.50/hr

Customer Service Rep I This position is designed for enthusiastic, detail-oriented individuals who ... Handle escalated customer issues as needed. * Build and maintain strong customer relationships.

Coker Tire

CUSTOMER SERVICE REPRESENTATIVE

Chattanooga, TN · On-site

$14.50 - $19.75/hr

Support CSR with Customer Service, Sales, and Technical question escalation * Maintain relationships with existing customers and create relationships with new ones * Process orders for products ...

Mr Greens Produce Inc

Day Customer Service Rep

Austin, TX · On-site

$15.75 - $21.50/hr

Day Customer Service Rep Mr. Greens Produce is looking for highly motivated (Day Shift) Customer ... The position is responsible for resolving escalated customer issues, working with clients and ...

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How much do escalations customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for escalations customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an escalations customer service representative?

To thrive as an Escalations Customer Service Representative, you need advanced problem-solving skills, strong product or service knowledge, and typically a background in customer service. Familiarity with CRM systems like Salesforce or Zendesk and experience with call center software are commonly required. Exceptional communication, emotional intelligence, and conflict resolution abilities set top performers apart in this role. These skills are crucial for effectively resolving complex customer issues and maintaining high satisfaction under pressure.

Is remote escalations customer service representative a stressful job?

Remote escalations customer service representatives handle complex customer issues that can be emotionally demanding and require strong problem-solving skills. The job often involves managing difficult interactions and working under pressure, which can contribute to stress levels. However, workload, support systems, and individual resilience influence how stressful the role feels.

What is an escalations customer service representative?

An Escalations Customer Service Representative is a professional who handles complex or unresolved customer issues that have been escalated beyond the standard customer service team. They are responsible for addressing high-priority complaints, finding effective solutions, and ensuring customer satisfaction in challenging situations. These representatives often work closely with management and other departments to resolve issues that require special attention or expertise. Their goal is to maintain positive customer relationships, even in difficult circumstances. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential in this role.

How does an escalations customer service representative typically collaborate with other departments to resolve complex customer issues?

As an Escalations Customer Service Representative, you frequently work alongside departments such as technical support, billing, and management to resolve challenging customer concerns that frontline agents cannot address. Collaboration often involves gathering detailed information, coordinating internal responses, and ensuring that all parties are aligned on the resolution strategy. Clear communication and strong documentation skills are essential to keep everyone informed and to ensure a seamless customer experience. This cross-functional teamwork not only helps in resolving cases efficiently but also provides valuable insights for improving processes and preventing future escalations.
More about Escalations Customer Service Representative jobs
What job categories do people searching Escalations Customer Service Representative jobs look for? The top searched job categories for Escalations Customer Service Representative jobs are:
Escalations Customer Service Representative jobs near you
Infographic showing various Escalations Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Long's

Fairhope, AL • On-site

$14 - $15/hr

Other

Posted 28 days ago

Job description

Fairhope, AL
Order: 27274
Order Type : TempToFT
Customer Care Representative
Fairhope, AL
Monday-Friday | 9:00 AM-6:00 PM
Temp to Perm
Pay:

  • $14.00/hr
  • $15.00/hr for bilingual English/Spanish candidates
Now hiring a Customer Care Representative for a busy customer service and claims support team in Fairhope. This is a full-time opportunity with a well-established company seeking someone who enjoys helping people, stays organized in a fast-paced environment, and has strong attention to detail.
This role works heavily with incoming calls, customer support, claims processing, order entry, and general administrative support. The company is also looking for someone dependable and professional who can assist with training new customer service representatives as needed.
Responsibilities:
  • Handle incoming customer service calls
  • Process orders, invoicing, and customer claims
  • Assist with escalated customer service issues
  • Maintain product knowledge and assist customers with questions
  • Support training efforts for new customer service representatives
  • Perform accurate data entry and documentation
  • Work closely with team members to ensure excellent customer support
Requirements:
  • Previous customer service experience required
  • Strong phone and communication skills
  • Good computer and data entry skills
  • 10-key experience preferred
  • Attention to detail and strong organizational skills
  • Reliable attendance and professionalism
  • Self-motivated and team-oriented
  • Claims handling background preferred
  • Bilingual English/Spanish is a plus

This is a great opportunity for someone looking for a stable office environment with a consistent weekday schedule and long-term potential.
Apply today!

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