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Irs Customer Service Jobs (NOW HIRING)

FreshTax

Customer Service Representative

Santa Ana, CA · On-site

$17 - $24/hr

At FreshTax, we help people move forward from IRS tax problems and regain peace of mind. Our team ... As a Customer Service Representative , you will be a primary contact for clients enrolled in our ...

FreshTax

Customer Service Representative

Santa Ana, CA

$17 - $24/hr

At FreshTax, we help people move forward from IRS tax problems and regain peace of mind. Our team ... As a Customer Service Representative , you will be a primary contact for clients enrolled in our ...

FreshTax

Customer Service Representative

Santa Ana, CA

$17 - $23/hr

At FreshTax, we help people move forward from IRS tax problems and regain peace of mind. Our team ... As a Customer Service Representative , you will be a primary contact for clients enrolled in our ...

Cru

Customer Service Rep

Orlando, FL · On-site +1

$17/hr

Provide excellent customer service to donors, handling a high volume of inquiries and requests (via ... IRS tax-deductible receipts, and granting online account access. * Create and process service ...

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Irs Customer Service information

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How much do irs customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for irs customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by IRS Customer Service Representatives, and how can they be managed effectively?

IRS Customer Service Representatives often encounter high call volumes, complex tax inquiries, and occasionally frustrated callers. Managing these challenges requires strong communication skills, patience, and the ability to quickly locate and interpret IRS guidelines. Many representatives find success by staying organized, actively listening to callers, and utilizing available training resources. Team collaboration and support from supervisors also play a key role in navigating difficult situations and ensuring accurate, timely service.

What does an IRS Customer Service representative do?

An IRS Customer Service representative assists taxpayers by answering questions about tax filings, refunds, payments, and notices sent by the IRS. They help resolve issues related to tax returns, guide callers through IRS procedures, and provide information on tax laws and policies. Their role is crucial in helping taxpayers understand and comply with their tax obligations, as well as addressing any concerns or problems related to their IRS accounts.

What is the difference between Irs Customer Service vs Tax Preparer?

AspectIrs Customer ServiceTax Preparer
Required CredentialsNo formal certification required; knowledge of tax laws helpfulVarying certifications; often requires PTIN, preparer tax identification number
Work EnvironmentGovernment offices, call centers, remote supportTax preparation firms, accounting offices, freelance
Employer & Industry UsageIRS, government agenciesPrivate firms, individual clients, accounting industry
Common Search & ComparisonCustomer support roles in tax agenciesTax filing assistance, personal or business tax prep

While both roles involve tax-related work, Irs Customer Service focuses on assisting taxpayers with IRS inquiries and issues, often in a government setting. Tax Preparer involves preparing tax returns for clients, requiring specific certifications and working in private or freelance environments. The roles differ mainly in certification requirements and work settings, but both serve the tax industry.

What are the key skills and qualifications needed to thrive as an IRS Customer Service Representative, and why are they important?

To thrive as an IRS Customer Service Representative, you need strong knowledge of tax regulations, attention to detail, and at least a high school diploma or equivalent. Familiarity with IRS systems, tax preparation software, and call center platforms is typically required. Excellent communication, patience, and problem-solving skills help in addressing taxpayer inquiries and resolving issues effectively. These skills are essential for ensuring accurate information delivery, high-quality customer service, and compliance with federal guidelines.
More about Irs Customer Service jobs
What cities are hiring for Irs Customer Service jobs? Cities with the most Irs Customer Service job openings:
What states have the most Irs Customer Service jobs? States with the most job openings for Irs Customer Service jobs include:
What job categories do people searching Irs Customer Service jobs look for? The top searched job categories for Irs Customer Service jobs are:
Irs Customer Service jobs near you
Infographic showing various Irs Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, and 23% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

LanceSoft Inc

Indianapolis, IN

$15.25 - $20.75/hr

Contractor

Posted 14 days ago

Job description

Job Description

Responsible for client set-up, ongoing administration and is the face of a current product offering of Paychex called , Employer Shared Responsibility Services (ESR). Responds to written and phone inquiries from clients using ESR services. Responds to inquiries and provides technical product support to Sales and Operations partners.

  • Responds to written and phone inquiries from client, Sales and Operations partners and places outbound calls to clients and Sales and Operations partners as required by the business unit to support onboarding of ESR clients, grant client access to Paychex's Health & Benefits website, resolve questions about Analysis & Monitoring reports and/or IRS 6056 Tax Filing and questions about the Employer Shared Mandate regulations.
  • Gathers and interprets data from internal resources such as AskIt, iComm, Salesforce and external resources such as the IRS website, Department of Treasury, etc. to solve issues relating to ESR services, while maintaining positive and professional relationships with internal and external partners.
  • Utilizes analysis and problem solving skills and makes appropriate recommendations to clients and Sales and Operations partners ensuring all client inquiries are resolved appropriately and accurately.
  • Develops and maintains knowledge of new and existing client account set-ups, their corresponding systems and ESR processes to ensure resolution of client issues.
  • Maintains accurate recording of all internal and external communications in order to document client needs and the Paychex replies.
  • Acts as a resource in product related projects pertaining to the ESR Regulations, product testing, or training sessions as required
  • Trains and mentors less experience Paychex and Contract employees within the group when required to ensure all staff is current on policies and procedures.
  • Responsible for meeting departmental service level agreements within ESR Services.
  • Responsible for ongoing client satisfaction through process and service efficiency.
Qualifications
  • A BA/BS degree in Business is preferred.
  • A minimum of 2 years' experience in customer service, sales or insurance or the equivalent combination of education and experience is required
  • Strong verbal and written communications, analytical and mathematical skills, prioritization and organizational skills are required.
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About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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