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Customer Service Representative Omni Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

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All JobsCustomer Service Representative Omni Jobs

Customer Service Representative Omni information

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How much do customer service representative omni jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service representative omni in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative omni do?

A Customer Service Representative Omni handles customer inquiries and support requests across multiple communication channels, such as phone, email, live chat, and social media. Their primary responsibility is to assist customers by providing information, resolving issues, and ensuring a positive experience. The 'omni' aspect refers to their ability to deliver seamless service regardless of how the customer chooses to interact. They often use specialized software to track interactions and maintain consistency across all platforms. This role requires strong communication skills and the ability to multitask effectively.

What skills and qualifications are needed to thrive as a customer service representative omni?

To thrive as a Customer Service Representative Omni, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, multi-channel communication platforms (such as chat, email, and phone), and ticketing software is typically required. Patience, adaptability, and active listening are crucial soft skills for managing customer interactions across various channels. These skills ensure efficient, high-quality service and customer satisfaction in a fast-paced, multi-platform environment.

How does a customer service representative omni coordinate with other departments to resolve complex customer issues?

As an Omni-Channel Customer Service Representative, you’ll frequently collaborate with teams such as technical support, sales, and logistics to resolve customer concerns that go beyond basic inquiries. This often involves documenting customer interactions in a shared CRM system, escalating tickets to specialized teams, and following up to ensure timely resolution. Strong communication and organizational skills are essential for efficiently relaying information and updates between departments, ensuring that customers receive seamless support across all channels.

What is the difference between Customer Service Representative Omni vs Customer Service Representative?

AspectCustomer Service Representative OmniCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; similar certification requirements
Work EnvironmentMultichannel support including phone, email, chat; often in call centers or remote settingsSimilar environments, primarily call centers or office settings
Industry UsageCommon in retail, telecommunications, and technology sectors with omnichannel supportWidely used across various industries for direct customer interaction
Search & Comparison IntentOften compared for multichannel skills and technical knowledgeCompared for general customer service skills and experience

Customer Service Representative Omni and Customer Service Representative roles share similar credentials and work environments. The key difference is that the Omni role involves managing multiple communication channels simultaneously, requiring additional technical skills. Both positions are vital in industries like retail and telecommunications, with the Omni role emphasizing multichannel support capabilities.

More about Customer Service Representative Omni jobs

What states have the most Customer Service Representative Omni jobs?

States with the most job openings for Customer Service Representative Omni jobs include:

What job categories do people searching Customer Service Representative Omni jobs look for?

The top searched job categories for Customer Service Representative Omni jobs are:

Customer Service Representative Omni jobs near you
Infographic showing various Customer Service Representative Omni job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (OM2)

Omni Metalcraft

Alpena, MI • On-site

$14 - $19.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Support customers throughout the order process by responding to inquiries, preparing quotations, and assisting with product selection.

  • Enter and process customer orders accurately within company systems and provide order status updates.

  • Coordinate with internal departments to support customer needs and ensure a positive customer experience.

Job description

Customer Service Representative
Location: Alpena, MI
Company: Omni Metalcraft, Distributor Division
About Omni Metalcraft
Omni Metalcraft has been designing and supplying high-quality conveyor systems, conveyor components, and material handling solutions for more than 40 years. Our Distributor Division partners with distributors and material handling suppliers throughout North America, delivering both standard and custom conveyor solutions backed by exceptional service and technical support.
We are committed to quality, innovation, customer service, and continuous improvement. Our employees play an important role in helping customers solve challenges and achieve success through reliable products and responsive support.
Position Summary
The Distributor Division of Omni Metalcraft is seeking a customer-focused and detail-oriented Customer Service Representative to support customers throughout the order process, from quotation through shipment. This role serves as an important connection between customers and internal departments, ensuring timely communication, accurate order processing, and a positive customer experience.
The ideal candidate enjoys helping customers, solving problems, and working collaboratively with cross-functional teams. This is an excellent opportunity for someone looking to build a long-term career in a growing manufacturing environment while developing valuable customer service, sales support, and operational skills.
Key Responsibilities
  • Respond to customer inquiries by phone and email in a professional and timely manner.
  • Prepare customer quotations and assist with product selection and application questions.
  • Enter and process customer orders accurately within company systems.
  • Provide customers with order status updates, shipment information, and delivery details.
  • Resolve customer questions and concerns while ensuring a high level of customer satisfaction.
  • Coordinate with Sales, CAD Design, Manufacturing, Project Coordination, and Operations to support customer needs.
  • Maintain accurate customer records, order documentation, and correspondence.
  • Follow up on open quotations, orders, and customer requests as required.
  • Assist with continuous improvement initiatives related to customer service processes.
  • Help deliver an exceptional customer experience throughout every stage of the customer relationship.

Skills Needed
  • Strong verbal and written communication skills.
  • Excellent customer service and relationship-building abilities.
  • Strong organizational and time management skills.
  • Attention to detail and accuracy.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Problem-solving and critical-thinking skills.
  • Proficiency with Microsoft Office applications and general computer systems.
  • Ability to work effectively both independently and within a team environment.
  • Positive attitude and willingness to learn.

Knowledge Required
  • Understanding of customer service principles and best practices.
  • General knowledge of business operations and order processing.
  • Familiarity with quotations, customer orders, and documentation procedures.
  • Understanding of professional communication practices.
  • Knowledge of Microsoft Office applications.
  • Experience with ERP or business management systems is beneficial but not required.
  • Manufacturing, industrial, distribution, or material handling industry knowledge is helpful but not required.

Ability to Implement Skills and Knowledge
  • Communicate effectively with customers and internal stakeholders.
  • Accurately prepare quotations and process customer orders.
  • Maintain organized records and documentation.
  • Prioritize multiple requests while meeting deadlines.
  • Resolve issues professionally and efficiently.
  • Collaborate across departments to support customer satisfaction and operational success.
  • Learn new products, processes, and systems quickly.
  • Adapt to changing priorities while maintaining a high level of service and accuracy.

Preferred Qualifications
  • Relevant education, training, or experience is beneficial. Equivalent combinations of education and experience will be considered.
  • Previous experience in customer service, sales support, order processing, or manufacturing environments preferred.

Why Join Omni Metalcraft?
At Omni Metalcraft, you'll become part of a team-oriented culture where employees are valued, supported, and encouraged to grow. We believe our success is built on the talent, dedication, and ideas of our people. Whether you are building on previous experience or beginning a new career path, you'll have opportunities to learn, develop new skills, and make a meaningful impact.
Our employees enjoy working in an environment that values collaboration, accountability, innovation, and continuous improvement. We work together to solve challenges, support one another, and deliver exceptional results for our customers. As a stable and growing manufacturer with a strong reputation in the material handling industry, Omni Metalcraft offers the opportunity to build a rewarding long-term career while contributing to solutions that help businesses across North America operate more efficiently.
Benefits
  • Competitive pay based on competency
  • 100% employer-paid health insurance and HSA for employees
  • Flexible paid time off and holidays
  • 401(k) with employer matching
  • Discretionary bonuses

Join Our Team
We are excited to welcome new talent to our team! If you are passionate about what you do and are looking for a dynamic and supportive work environment, we encourage you to apply. Join us and be a part of a company that values innovation, collaboration, and professional growth. We look forward to seeing how we can succeed together.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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