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Customer Service Representative Omni Jobs (NOW HIRING)

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays . ABOUT CMC ELECTRIC, LLC We have served the electrical needs of residents and businesses in the ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Customer Service Representative Omni information

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$9

$18

$26

How much do customer service representative omni jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service representative omni in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Omni vs Customer Service Representative?

AspectCustomer Service Representative OmniCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; similar certification requirements
Work EnvironmentMultichannel support including phone, email, chat; often in call centers or remote settingsSimilar environments, primarily call centers or office settings
Industry UsageCommon in retail, telecommunications, and technology sectors with omnichannel supportWidely used across various industries for direct customer interaction
Search & Comparison IntentOften compared for multichannel skills and technical knowledgeCompared for general customer service skills and experience

Customer Service Representative Omni and Customer Service Representative roles share similar credentials and work environments. The key difference is that the Omni role involves managing multiple communication channels simultaneously, requiring additional technical skills. Both positions are vital in industries like retail and telecommunications, with the Omni role emphasizing multichannel support capabilities.

How does an Omni-Channel Customer Service Representative coordinate with other departments to resolve complex customer issues?

As an Omni-Channel Customer Service Representative, you’ll frequently collaborate with teams such as technical support, sales, and logistics to resolve customer concerns that go beyond basic inquiries. This often involves documenting customer interactions in a shared CRM system, escalating tickets to specialized teams, and following up to ensure timely resolution. Strong communication and organizational skills are essential for efficiently relaying information and updates between departments, ensuring that customers receive seamless support across all channels.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Omni, and why are they important?

To thrive as a Customer Service Representative Omni, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, multi-channel communication platforms (such as chat, email, and phone), and ticketing software is typically required. Patience, adaptability, and active listening are crucial soft skills for managing customer interactions across various channels. These skills ensure efficient, high-quality service and customer satisfaction in a fast-paced, multi-platform environment.

What does a Customer Service Representative Omni do?

A Customer Service Representative Omni handles customer inquiries and support requests across multiple communication channels, such as phone, email, live chat, and social media. Their primary responsibility is to assist customers by providing information, resolving issues, and ensuring a positive experience. The 'omni' aspect refers to their ability to deliver seamless service regardless of how the customer chooses to interact. They often use specialized software to track interactions and maintain consistency across all platforms. This role requires strong communication skills and the ability to multitask effectively.
More about Customer Service Representative Omni jobs
What states have the most Customer Service Representative Omni jobs? States with the most job openings for Customer Service Representative Omni jobs include:
What job categories do people searching Customer Service Representative Omni jobs look for? The top searched job categories for Customer Service Representative Omni jobs are:
Customer Service Representative Omni jobs near you
Infographic showing various Customer Service Representative Omni job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Operations

Cheektowaga, NY

$20/hr

Full-time

Posted 21 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

CUSTOMER SERVICE REPRESENTATIVE $20/HOUR

IN-OFFICE POSITION-Cheektowaga, NY

EVENING AND WEEKEND AVAILABILITY REQUIRED

Next Start Date: Monday, September 14th, 2026

Training Schedule: Sunday-Thursday 11:00AM - 7:30PM

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.


As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team
     

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.


WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#LI-NL1
CRP113 2026-76923 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient
Employment Type: Full Time

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