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Customer Service Representative Omni Jobs (NOW HIRING)

BluPax Pharma

Customer Service Representative (CSR)

Edison, NJ · On-site

$16.25 - $22/hr

Position Summary The Customer Service Representative (CSR) plays a vital role in delivering exceptional service to BluPax Pharma's customers. This position is responsible for managing customer orders ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Customer Service Representative Omni information

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How much do customer service representative omni jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service representative omni in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative omni do?

A Customer Service Representative Omni handles customer inquiries and support requests across multiple communication channels, such as phone, email, live chat, and social media. Their primary responsibility is to assist customers by providing information, resolving issues, and ensuring a positive experience. The 'omni' aspect refers to their ability to deliver seamless service regardless of how the customer chooses to interact. They often use specialized software to track interactions and maintain consistency across all platforms. This role requires strong communication skills and the ability to multitask effectively.

What skills and qualifications are needed to thrive as a customer service representative omni?

To thrive as a Customer Service Representative Omni, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, multi-channel communication platforms (such as chat, email, and phone), and ticketing software is typically required. Patience, adaptability, and active listening are crucial soft skills for managing customer interactions across various channels. These skills ensure efficient, high-quality service and customer satisfaction in a fast-paced, multi-platform environment.

How does a customer service representative omni coordinate with other departments to resolve complex customer issues?

As an Omni-Channel Customer Service Representative, you’ll frequently collaborate with teams such as technical support, sales, and logistics to resolve customer concerns that go beyond basic inquiries. This often involves documenting customer interactions in a shared CRM system, escalating tickets to specialized teams, and following up to ensure timely resolution. Strong communication and organizational skills are essential for efficiently relaying information and updates between departments, ensuring that customers receive seamless support across all channels.

What is the difference between Customer Service Representative Omni vs Customer Service Representative?

AspectCustomer Service Representative OmniCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; similar certification requirements
Work EnvironmentMultichannel support including phone, email, chat; often in call centers or remote settingsSimilar environments, primarily call centers or office settings
Industry UsageCommon in retail, telecommunications, and technology sectors with omnichannel supportWidely used across various industries for direct customer interaction
Search & Comparison IntentOften compared for multichannel skills and technical knowledgeCompared for general customer service skills and experience

Customer Service Representative Omni and Customer Service Representative roles share similar credentials and work environments. The key difference is that the Omni role involves managing multiple communication channels simultaneously, requiring additional technical skills. Both positions are vital in industries like retail and telecommunications, with the Omni role emphasizing multichannel support capabilities.

More about Customer Service Representative Omni jobs

What states have the most Customer Service Representative Omni jobs?

States with the most job openings for Customer Service Representative Omni jobs include:

What job categories do people searching Customer Service Representative Omni jobs look for?

The top searched job categories for Customer Service Representative Omni jobs are:

Customer Service Representative Omni jobs near you
Infographic showing various Customer Service Representative Omni job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR (Customer Service Rep)

Summers Plumbing Heating & Cooling - Columbus

Columbus, IN • On-site

$29K - $34K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 hours ago

Job description

Summers Plumbing, Heating, & Cooling is actively searching for a self-motivated full-time CSR (Customer Service Rep) to join our HVAC and plumbing office team. Can we count on you to smile through the phone? Are you a customer care superstar? Are you interested in starting a career with a stable, respected, and sought-after home services company? If so, read on!
We offer our home services CSRs a highly competitive compensation of $29,000-$34,500/year plus commission. Don't forget about our well-rounded benefits package that includes medical, dental, vision, life insurance, and a company-matched 401(k) plan! We believe in fostering a positive work atmosphere where our employees are happy to come to work! Come join our team and apply today!
ABOUT SUMMERS OF COLUMBUS
Our knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured with 15 locations covering most of Indiana, the most recent being in Dayton, OH. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!
Our team members are a vital part of a growing company and they have the world's best boss! With a general manager and company president who appreciates their team members, our company is able to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!
A DAY IN THE LIFE OF A CSR (CUSTOMER SERVICE REP)
As one of our best Customer Service Reps, you arrive each day determined to serve the needs of our customers and staff. Without our customer relations, we wouldn't be able to keep our clients informed, educated, and smiling. You quickly build and maintain relationships and effectively demonstrate superb interpersonal skills.
A strong flow of communication helps keep our office running smoothly. Your exceptional communication skills help you clearly explain our HVAC and plumbing products to new and existing clients. In an effort to keep our records up to date, you document every customer interaction. With an understanding of our company's core values and services, you happily fit right in!
QUALIFICATIONS
  • Customer service experience
  • Positive and professional demeanor
  • Great written and verbal communications skills
  • Able to pass a background check and drug screening

Can you efficiently work independently and with a high-functioning office team? Do you have experience in customer care and support? Are you proactive, reliable and punctual? Are you customer-focused and results-driven? Can you uphold composure under pressure? Are you service-oriented, patient, and able to empathize with others? If so, you're just the CSR (Customer Service Rep) we're looking for, apply today!
WORK SCHEDULE
Our CSRs (Customer Service Reps) appreciate working a full-time schedule that includes working from 8:00am-5:00pm.
ARE YOU READY TO JOIN OUR TEAM?
If you're a customer service rockstar who's looking to launch their career with a reputable home services company, fill out our initial 3-minute, mobile-friendly application. We can't wait to meet you!
Location: 47201

Apply