Irs Customer Service Jobs (NOW HIRING)

The Lighthouse of Houston is seeking a blind or low vision employee to work on an upcoming federal government service contract.

The Lighthouse of Houston for the Blind is hiring a General Clerk I position for the IRS Field Mail Center.  This is a Service Contract position with working hours of up to 25 hours a week.  This position is staffed by blind/visually impaired professionals to carry out day-to-day mail management and document distribution services.

The General Clerk I for the IRS Mail Room must set a good example and constantly demonstrate the Light (LIGHT) Principles of Leadership, Integrity, Growth, Humility and Trust.  It is important for individuals to be committed to a continuous learning environment and a champion for change, with a teamwork mentality

Mission:

This position is aligned with the company’s mission statement to assist people who are blind or low vision to become independent members of society.

Education, Licensure and Experience:

• High school diploma or GED equivalent
• Mailroom and clerical experience preferred but not required.
• Must be able to pass a background check to work at a federal facility. The background check can take up to 4-6 mos.

Roles and Responsibilities:

• Receives, processes, and ships all mail for the IRS staff located at each site delivered by the United States Postal Service, Fedex UPS and various small package delivery service providers.
• Utilize the IRM Mailroom WITS system to log in countable mail from UPS delivery services.
• Secure packages that have not been delivered, maintain various files, and manage and maintain mail receptacles.
• Preserve and protect the security of the mail at all times from unauthorized opening, inspection, reading contents or covers, tampering, delays, loss, or other unauthorized acts.
• Manage receptacles; dispense parcels and/or packages to customers.
• Place a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings
• Performs other job duties as needed.

Knowledge Skills and Abilities:

• Strong level of confidentiality due to sensitivity of materials and information needed.
• Good computer skills and able to adapt to different software such as Microsoft Outlook email client and Microsoft Word text processor
• Ability and flexibility in using mailroom devices such as printer, computer systems, WITs mail logging system, meter mail machine and other sortation devices as needed.
• Ability to research and look up pertinent patient/client information using software and programs provided by the organization.
• Good communication skills and ability to communicate with other team members as needed to ensure the accuracy of mail processing.
• Good professional skills and able to deal with people from a variety of backgrounds with varying levels of understanding.
• High multi-tasking and organizational skills, time-management and attention to detail.
• Maintain a clean and neat work environment and adhere to all safety guidelines of the company and the customer.
• Able to work under pressure, meet deadlines, adapt to fast-paced work conditions and changes and expectations of the clients.

• This position requires constant movement and physical demands with the ability to walk, bend and pick up mail batches for sorting and distribution.
• This position has 80% physical requirement and 20% sedentary requirements.
• Physical Requirements:
  • Light- Constantly to Frequently - 0 to 10 lbs. Occasionally - 15 to 20 lbs.
  • Medium - Constantly to Frequently - 20 to 40 lbs., Occasionally - 40 to 50 lbs.
  • Heavy - Occasionally - In excess of 50 lbs. (will provide assistance, if needed)

The Lighthouse of Houston for the Blind  is an equal opportunity employer and value a diverse workforce and equal opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, national origin, disability, veteran status or any other basis protected by the federal, state or local laws.