ZipRecruiter

Log In

1

Irs Customer Service Jobs (NOW HIRING)

Cru

Customer Service Rep

Orlando, FL · On-site +1

$17/hr

Provide excellent customer service to donors, handling a high volume of inquiries and requests (via ... IRS tax-deductible receipts, and granting online account access. * Create and process service ...

Cru

Customer Service Rep

Orlando, FL · On-site

$17/hr

Provide excellent customer service to donors, handling a high volume of inquiries and requests (via ... IRS tax-deductible receipts, and granting online account access. * Create and process service ...

The Lighthouse of Houston

General Clerk I - IRS

Houston, TX · On-site

$15.25 - $18.50/hr

This is a Service Contract position with working hours of up to 25 hours a week. This position is ... Manage receptacles; dispense parcels and/or packages to customers. * Place a variety of special ...

Americanfidelity

OR · On-site

$43K/yr

*Provides moderate to complex service to internal and external Customers, which may include employer ... IRS Code S125 rules and regulations Qualified retirement account knowledge Strong Windows-based ...

GDIT

Customer Service Specialist II

Albany, NY · Hybrid

$18.27 - $24.73/hr

No CUSTOMER SERVICE SPECIALIST II Seize your opportunity to make a personal impact as a Customer ... IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers ...

next page

Showing results 1-20

All JobsIrs Customer Service Jobs

Irs Customer Service information

See salary details

$9

$18

$26

How much do irs customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for irs customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by IRS Customer Service Representatives, and how can they be managed effectively?

IRS Customer Service Representatives often encounter high call volumes, complex tax inquiries, and occasionally frustrated callers. Managing these challenges requires strong communication skills, patience, and the ability to quickly locate and interpret IRS guidelines. Many representatives find success by staying organized, actively listening to callers, and utilizing available training resources. Team collaboration and support from supervisors also play a key role in navigating difficult situations and ensuring accurate, timely service.

What does an IRS Customer Service representative do?

An IRS Customer Service representative assists taxpayers by answering questions about tax filings, refunds, payments, and notices sent by the IRS. They help resolve issues related to tax returns, guide callers through IRS procedures, and provide information on tax laws and policies. Their role is crucial in helping taxpayers understand and comply with their tax obligations, as well as addressing any concerns or problems related to their IRS accounts.

What is the difference between Irs Customer Service vs Tax Preparer?

AspectIrs Customer ServiceTax Preparer
Required CredentialsNo formal certification required; knowledge of tax laws helpfulVarying certifications; often requires PTIN, preparer tax identification number
Work EnvironmentGovernment offices, call centers, remote supportTax preparation firms, accounting offices, freelance
Employer & Industry UsageIRS, government agenciesPrivate firms, individual clients, accounting industry
Common Search & ComparisonCustomer support roles in tax agenciesTax filing assistance, personal or business tax prep

While both roles involve tax-related work, Irs Customer Service focuses on assisting taxpayers with IRS inquiries and issues, often in a government setting. Tax Preparer involves preparing tax returns for clients, requiring specific certifications and working in private or freelance environments. The roles differ mainly in certification requirements and work settings, but both serve the tax industry.

What are the key skills and qualifications needed to thrive as an IRS Customer Service Representative, and why are they important?

To thrive as an IRS Customer Service Representative, you need strong knowledge of tax regulations, attention to detail, and at least a high school diploma or equivalent. Familiarity with IRS systems, tax preparation software, and call center platforms is typically required. Excellent communication, patience, and problem-solving skills help in addressing taxpayer inquiries and resolving issues effectively. These skills are essential for ensuring accurate information delivery, high-quality customer service, and compliance with federal guidelines.
More about Irs Customer Service jobs
What cities are hiring for Irs Customer Service jobs? Cities with the most Irs Customer Service job openings:
What states have the most Irs Customer Service jobs? States with the most job openings for Irs Customer Service jobs include:
What job categories do people searching Irs Customer Service jobs look for? The top searched job categories for Irs Customer Service jobs are:
Irs Customer Service jobs near you
Infographic showing various Irs Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 96% Full Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Rep

Customer Service Rep

Cru

Orlando, FL • On-site, Remote

$17/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 13 days ago

Job description

Pay: $17.00 min
Full Time
Location - Hybrid, Orlando, FL
Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion to see the Gospel of Jesus Christ proclaimed to the nations. Come use your God-given talents to help do this!
Our teams at Cru Headquarters are committed to praying for and with each other. Your faith isn't just something apart from who you are it's an integral part of you. Here at Cru we want you to use your gifts to further the Kingdom each day.
The Kind of Work You'll be Doing:

  • Provide excellent customer service to donors, handling a high volume of inquiries and requests (via phone, email, donor management system, and web), ensuring accuracy and efficiency.
  • Handle escalated matters with calls and emails with donors.
  • Resolve donor issues by troubleshooting and providing solutions for complex donation situations, sending IRS tax-deductible receipts, and granting online account access.
  • Create and process service requests for handling a variety of issues related to contributions.
  • Maintain accurate donor records and make updates as needed based on donor or staff instructions.
  • Ensure compliance of data integrity within the donor system by applying standards for donor record-keeping and information sharing.
  • Maintain detailed records by tracking donor interactions, creating service requests, and ensuring accurate updates to donation records and accounts.
  • Communicate effectively with donors and staff by crafting and revising written correspondence for complex requests and providing updates.
  • Maintain daily statistical volume reports, track phone, email, and mail counts, and ensure error rates are within acceptable limits.
  • Collaborate with other departments to ensure proper processing of donations, transfer of funds, and handling of any issues that arise across teams.
  • Create and manage designation accounts by collaborating with other ministries to determine how donations should be processed (i.e., fees assessed, chartfield usage, etc.)
Why Join Us?
  • Find your purpose: Join a Global Movement Impacting the World for Jesus.
  • Comprehensive Compensation & Benefits Package for full-time employees.
  • Retirement Savings: 403B plan with matching contributions for qualifying salaried roles and lump sum contributions for hourly roles, helping you plan for your future.
  • Paid Time Off & Holiday Pay to support your work-life balance.
  • Paid parental leave: 2 months for mothers and fathers
  • Health Coverage: 98% paid Medical and Dental Insurance for employees, 50% paid for dependents.
  • Life Insurance: Basic life insurance provided, plus the option to purchase Voluntary Term Life Insurance (VTL) for self and dependents.
  • Spiritual Growth and Development Opportunities: Quarterly paid half-day with the Lord, team spiritual development.
  • Meaningful Work: Make a lasting impact on the lives of those you serve, while working with a supportive and collaborative team.

And additional perks!

Apply