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Irs Customer Service Jobs in Remote, OR (NOW HIRING)

Passion for providing extraordinary customer service * Excellent communication and interpersonal ... the IRS will conduct their own background investigation. I certify that all answers given in ...

Passion for providing extraordinary customer service * Excellent communication and interpersonal ... the IRS will conduct their own background investigation. I certify that all answers given in ...

Irs Customer Service information

See Remote, OR salary details

$9

$18

$26

How much do irs customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for irs customer service in Remote, OR is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an IRS Customer Service representative do?

An IRS Customer Service representative assists taxpayers by answering questions about tax filings, refunds, payments, and notices sent by the IRS. They help resolve issues related to tax returns, guide callers through IRS procedures, and provide information on tax laws and policies. Their role is crucial in helping taxpayers understand and comply with their tax obligations, as well as addressing any concerns or problems related to their IRS accounts.

What are the key skills and qualifications needed to thrive as an IRS Customer Service representative?

To thrive as an IRS Customer Service Representative, you need strong knowledge of tax regulations, attention to detail, and at least a high school diploma or equivalent. Familiarity with IRS systems, tax preparation software, and call center platforms is typically required. Excellent communication, patience, and problem-solving skills help in addressing taxpayer inquiries and resolving issues effectively. These skills are essential for ensuring accurate information delivery, high-quality customer service, and compliance with federal guidelines.

What are some common challenges faced by IRS Customer Service representatives, and how can they be managed effectively?

IRS Customer Service Representatives often encounter high call volumes, complex tax inquiries, and occasionally frustrated callers. Managing these challenges requires strong communication skills, patience, and the ability to quickly locate and interpret IRS guidelines. Many representatives find success by staying organized, actively listening to callers, and utilizing available training resources. Team collaboration and support from supervisors also play a key role in navigating difficult situations and ensuring accurate, timely service.

What is the difference between Irs Customer Service vs Tax Preparer?

AspectIrs Customer ServiceTax Preparer
Required CredentialsNo formal certification required; knowledge of tax laws helpfulVarying certifications; often requires PTIN, preparer tax identification number
Work EnvironmentGovernment offices, call centers, remote supportTax preparation firms, accounting offices, freelance
Employer & Industry UsageIRS, government agenciesPrivate firms, individual clients, accounting industry
Common Search & ComparisonCustomer support roles in tax agenciesTax filing assistance, personal or business tax prep

While both roles involve tax-related work, Irs Customer Service focuses on assisting taxpayers with IRS inquiries and issues, often in a government setting. Tax Preparer involves preparing tax returns for clients, requiring specific certifications and working in private or freelance environments. The roles differ mainly in certification requirements and work settings, but both serve the tax industry.

Can you work from home for the IRS customer service?

IRS customer service representatives can sometimes work from home, especially during special circumstances or remote work initiatives. These positions typically require specific skills, training, and secure access to IRS systems, and eligibility may depend on the role and current agency policies.

Do IRS customer service agents make good money?

IRS customer service agents typically earn a salary that aligns with federal government pay scales, with entry-level positions starting around $40,000 annually and experienced agents earning over $60,000. Compensation can vary based on experience, location, and level of responsibility, and the role often requires strong communication skills and knowledge of tax laws.

Is it hard to get a job with the IRS?

Getting a job with the IRS as a customer service representative can be competitive, as it often requires passing a civil service exam and meeting specific qualifications. Candidates typically need strong communication skills, attention to detail, and sometimes prior experience in customer service or tax-related fields.

What are popular job titles related to Irs Customer Service jobs in Remote, OR?

For Irs Customer Service jobs in Remote, OR, the most frequently searched job titles are:

Infographic showing various Irs Customer Service job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 73% Physical, 1% Hybrid, and 26% Remote job distribution, with an average salary of $39,059 per year, or $18.8 per hour.

Full-time, Part-time

Medical, Dental, Vision, Retirement

Posted 14 days ago


Jackson Hewitt rating

5.0

Company rating: 5.0 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

152nd of 154 rated financial services


Job description

Benefits:
  • Earned Wage Access
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Signing bonus
  • Training & development

Seeking a job that fits around your life? Look no further! We provide flexible scheduling options, so you can balance work and personal commitments. Embrace the possibilities by adding this side gig or growing a new career at Jackson Hewitt and apply today!
If you join our team as a Seasonal Licensed Tax Preparer (Tax Preparer I), you'll conduct one-on-one tax interviews with clients, start to develop your book of business, and provide exceptional customer service. You will also have the opportunity to expand your skill set with professional development and continual training.
No matter your work background or experience level, we welcome you to apply!
** $150 Sign-On Bonus for new employees! Terms apply **
What you need:
  • Passion for providing extraordinary customer service
  • Excellent communication and interpersonal skills
  • Ability to thrive in a fast-paced work environment
  • Basic computer skills
  • Willingness to learn

Additional Perks:
  • Full-time and part-time positions are available
  • Flexible Schedule Options - Work that works for you!
  • Work Lotto (Win money for logged shifts)
  • Low-cost benefits (healthcare, dental & vision)
  • Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
  • Free identity theft protection
  • Corporate discount program
  • Referral bonus opportunities are available for referring qualified candidates
  • Free continuing tax education
  • Enrolled Agent materials and testing reimbursement
  • Opportunities for advancement within the organization
  • Employee referral program & sign-on bonus for new Tax Preparers (terms apply)
  • Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
  • 401k with Company Match (eligible to participate after working the first 1,000 hours)
  • Earned Wage Access - access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Working at Jackson Hewitt
Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)
At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.
PTIN Certification: Yes
Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, "Jackson Hewitt" or the "Company," but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CANDIDATE ACKNOWLEDGEMENT:
Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.
I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the "Company") are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.
I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.
By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.
By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the "Candidate Acknowledgment" set forth on the job posting.

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About Jackson Hewitt

Sourced by ZipRecruiter

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

Industry

Finance and insurance and accounting services

Company size

5,001 - 10,000 Employees

Headquarters location

Jersey City, NJ, US

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