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Email Customer Service Jobs in Remote, OR (NOW HIRING)

Douglas Fast Net

Customer Service Representative

Roseburg, OR · On-site

$15.25 - $21/hr

We are looking for a dedicated and professional Customer Service Representative(CSR). As a CSR, you will support DFN's customers in-person, over the phone, and via email and chat. You should apply if ...

Archer Travel Service, Inc

Customer Representative

Roseburg, OR · Remote

$15.25 - $21/hr

... service. Key Responsibilities * Respond promptly and professionally to client inquiries via email ... Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ...

Umpqua Health

Customer Care Specialist

Roseburg, OR · On-site

$41K - $46K/yr

... services, and care coordination. Our collaborative approach ensures members receive high-quality ... Serve as the primary point of contact for members via phone, email, written correspondence, and ...

Umpqua Health

Customer Care Specialist

Roseburg, OR · On-site

$41K - $46K/yr

... services, and care coordination. Our collaborative approach ensures members receive high-quality ... Serve as the primary point of contact for members via phone, email, written correspondence, and ...

Umpqua Health

Customer Care Specialist

Roseburg, OR

$41K - $468K/yr

... services, and care coordination. Our collaborative approach ensures members receive high-quality ... Serve as the primary point of contact for members via phone, email, written correspondence, and ...

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

$113K - $132K/yr

Oversee multilingual support services, interpreter access, and accommodations for members with ... Design and implement member engagement and outreach strategies across phone, mail, email, SMS ...

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

$113K - $132K/yr

Oversee multilingual support services, interpreter access, and accommodations for members with ... Design and implement member engagement and outreach strategies across phone, mail, email, SMS ...

Ardent

Care Advisor I

Roseburg, OR · Remote

... customer support with rigorous backend operations. You will be the human voice and heart of our service, supporting patients and healthcare advocates via phone, email, and chat. Your goal is to ...

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Email Customer Service information

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How much do email customer service jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for email customer service in Remote, OR is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities of an Email Customer Service representative?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in the Email Customer Service position, and why are they important?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an Email Customer Service job?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

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Email Customer Service jobs near you

Customer Service Representative

Shehadey Family Foods LLC

Roseburg, OR • On-site

$20 - $22.23/hr

Full-time

Posted 18 days ago

Job description

The Customer Service Representative is responsible for providing a variety of support, customer service and office administration duties related to servicing Umpqua Dairy customers. They provide information to customers via telephone and email regarding product orders, order status, delivery status, and coordination of product returns.
Provides customer account management service by coordinating and managing order entry, order inquiry, product information, order status and customer returns. The Customer Service Representative will also be responsible for demonstrating our Producers Dairy Core Values and carrying out our purpose of Nourishing Lives.
Wage: $20.00 - $22.23/hr
Schedule: Mon - Fri 7:30am to 4:00pm *including most holidays
Essential Functions:
  • Gain knowledge and acquire expertise in the ERMS system.
  • Process and complete high volume of orders timely, accurately, and thoroughly and enhance sales where appropriate.
  • Perform various office administration duties including but not limited to keying in orders, processing faxes, preparation of reports, etc.
  • Ensure ice cream orders are processed accurately, including special loads.
  • Address and help to resolve customer complaints.
  • Provide prompt and thorough communication to the Sales Representatives, Department Managers and/or Branch Managers on customer behavior, including customer status changes, orders, changes in order frequency/products, concerns, ASTEC opportunities, etc.
  • Assist with the communication of any changes that impact Umpqua Dairy Customers.
  • Utilize customer history to review orders and make necessary changes and recommendations.
  • Optimize the customer experience by educating them on new or other products within our portfolio that may be beneficial to them.
  • Create, maintain, and distribute order guides.
  • Other duties as assigned.

Knowledge, Skills and Abilities:
  • High School Diploma or GED
  • Ability to communicate effectively with all levels of team members and customers
  • Excellent communication and persuasion skills.
  • Strong level of knowledge of Microsoft Office suite, including outlook, excel, etc.
  • Operate Multi line phone system
  • Ability to add, subtract, multiply and divide in all units of measure
  • Ability to work individually as well as in a team dynamic
  • Well-built skills in organization, prioritization, multi-tasking and time management
  • Strong attention to detail and accuracy
  • Customer service focus - pleasant and helpful disposition in interacting with customers, both internal and external
  • Solution-oriented.
  • Must be a team player
  • Dairy/Food & Beverage Manufacturing experience preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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