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Escalations Customer Service Representative Jobs

HelloGov AI

Customer Service Representative

Miami, FL · On-site

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Manage escalations with professionalism, resolving concerns effectively and efficiently

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do escalations customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for escalations customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Escalations Customer Service Representative, and why are they important?

To thrive as an Escalations Customer Service Representative, you need advanced problem-solving skills, strong product or service knowledge, and typically a background in customer service. Familiarity with CRM systems like Salesforce or Zendesk and experience with call center software are commonly required. Exceptional communication, emotional intelligence, and conflict resolution abilities set top performers apart in this role. These skills are crucial for effectively resolving complex customer issues and maintaining high satisfaction under pressure.

What is an Escalations Customer Service Representative?

An Escalations Customer Service Representative is a professional who handles complex or unresolved customer issues that have been escalated beyond the standard customer service team. They are responsible for addressing high-priority complaints, finding effective solutions, and ensuring customer satisfaction in challenging situations. These representatives often work closely with management and other departments to resolve issues that require special attention or expertise. Their goal is to maintain positive customer relationships, even in difficult circumstances. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential in this role.

How does an Escalations Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

As an Escalations Customer Service Representative, you frequently work alongside departments such as technical support, billing, and management to resolve challenging customer concerns that frontline agents cannot address. Collaboration often involves gathering detailed information, coordinating internal responses, and ensuring that all parties are aligned on the resolution strategy. Clear communication and strong documentation skills are essential to keep everyone informed and to ensure a seamless customer experience. This cross-functional teamwork not only helps in resolving cases efficiently but also provides valuable insights for improving processes and preventing future escalations.
More about Escalations Customer Service Representative jobs
What job categories do people searching Escalations Customer Service Representative jobs look for? The top searched job categories for Escalations Customer Service Representative jobs are:
Escalations Customer Service Representative jobs near you
Infographic showing various Escalations Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative $17 hourly

Customer Service Representative $17 hourly

Raymour & Flanigan

Clifton Park, NY • On-site

$17/hr

Part-time

Medical, Retirement

Re-posted 2 days ago

Raymour & Flanigan rating

6.1

Company rating: 6.1 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

35th of 59 rated furniture retailers

Job description

Who we are:
With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
  • Consistently to provide genuine, friendly, personable and professional service.
  • Effective communication, interpersonal and organizational skills in person and on the phone.
  • Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
  • Proactively resolve escalated customer issues.
  • Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
  • Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

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