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Escalations Customer Service Representative Jobs

Canyon Aeroconnect

Customer Service Representative

Prescott, AZ · On-site

$15.50 - $21.25/hr

DOE Customer Service Representative This position is NOT available for Remote Work. This position ... Serve as a primary escalation point for customer concerns, delivery issues, and order discrepancies

RYLAND ENVIRONMENTAL INC

Customer Service Rep

Waycross, GA · On-site

$12.50 - $17.25/hr

The Customer Service Representative (CSR) plays a crucial role in ensuring customer satisfaction ... Collaborate with other departments to ensure customer needs are met and issues are escalated ...

Priwils

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

This role is responsible for resolving complex customer and vendor issues, managing escalations ... The CSR III operates with a high level of independence and plays a critical role in ensuring ...

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Escalations Customer Service Representative information

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How much do escalations customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for escalations customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an escalations customer service representative?

To thrive as an Escalations Customer Service Representative, you need advanced problem-solving skills, strong product or service knowledge, and typically a background in customer service. Familiarity with CRM systems like Salesforce or Zendesk and experience with call center software are commonly required. Exceptional communication, emotional intelligence, and conflict resolution abilities set top performers apart in this role. These skills are crucial for effectively resolving complex customer issues and maintaining high satisfaction under pressure.

Is remote escalations customer service representative a stressful job?

Remote escalations customer service representatives handle complex customer issues that can be emotionally demanding and require strong problem-solving skills. The job often involves managing difficult interactions and working under pressure, which can contribute to stress levels. However, workload, support systems, and individual resilience influence how stressful the role feels.

What is an escalations customer service representative?

An Escalations Customer Service Representative is a professional who handles complex or unresolved customer issues that have been escalated beyond the standard customer service team. They are responsible for addressing high-priority complaints, finding effective solutions, and ensuring customer satisfaction in challenging situations. These representatives often work closely with management and other departments to resolve issues that require special attention or expertise. Their goal is to maintain positive customer relationships, even in difficult circumstances. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential in this role.

How does an escalations customer service representative typically collaborate with other departments to resolve complex customer issues?

As an Escalations Customer Service Representative, you frequently work alongside departments such as technical support, billing, and management to resolve challenging customer concerns that frontline agents cannot address. Collaboration often involves gathering detailed information, coordinating internal responses, and ensuring that all parties are aligned on the resolution strategy. Clear communication and strong documentation skills are essential to keep everyone informed and to ensure a seamless customer experience. This cross-functional teamwork not only helps in resolving cases efficiently but also provides valuable insights for improving processes and preventing future escalations.
More about Escalations Customer Service Representative jobs
What job categories do people searching Escalations Customer Service Representative jobs look for? The top searched job categories for Escalations Customer Service Representative jobs are:
Escalations Customer Service Representative jobs near you
Infographic showing various Escalations Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Day Customer Service Rep

FLORIDA VEG INVESTMENTS LLC

Austin, TX • On-site

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Mr. Greens Produce is looking for highly motivated (Day Shift) Customer Service Reps!
Apply Today!
Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.
Summary:
Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.
Responsibilities:
  • Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
  • Handle and carefully respond to all customer and sales inquiries via phone, email and chat
  • Provide excellent customer service
  • Aim to answer questions on the first call by being proactive in your customer service approach
  • Facilitate communication among customers, sales, transportation and warehouse.
Requirements:
  • Strong communication skills
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail
  • Ability to prioritize based tasks based on deadlines
  • Working knowledge of Microsoft Office (Outlook, Word, Excel)
  • Ability to work independently and still be a team player
  • High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.
  • Must be able to work weekends - Day Shift (9 a.m. to 7 p.m.)
Physical Demands/ Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position works in an office environment with low to moderate noise levels.
  • Individual sits for long periods of time while operating a keyboard and communicating via telephone.
  • May involve standing/walking as needed primarily on a level surface throughout the day.
  • May include lifting things up to 15 pounds, on occasion.
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Paid weekly

Apply