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Contractual Taxi Call Center Jobs (NOW HIRING)

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of ... and contractual requirements. Principal responsibilities will include but are not limited to:

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of ... and contractual requirements. Principal responsibilities will include but are not limited to:

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center ... Enforce compliance with all applicable federal regulations, agency policies, contractual ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center ... Enforce compliance with all applicable federal regulations, agency policies, contractual ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... Enforce compliance with all applicable federal regulations, agency policies, contractual ...

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Contractual Taxi Call Center information

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$10

$17

$25

How much do contractual taxi call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for contractual taxi call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Contractual Taxi Call Center vs Customer Service Representative in the transportation industry?

AspectContractual Taxi Call CenterCustomer Service Representative in the transportation industry
CredentialsBasic communication skills, call handling experienceSimilar; often requires customer service training
Work EnvironmentCall center setting, fast-paced, remote or office-basedOffice or remote, customer-facing or phone-based
Employer & Industry UsageTaxi companies, transportation servicesTransportation companies, travel agencies
Search & Comparison IntentJob roles, responsibilities, pay, requirementsCustomer service roles, industry-specific duties

Both roles involve communication skills and customer interaction, but a Contractual Taxi Call Center primarily focuses on managing taxi dispatch calls and coordinating rides, whereas a Customer Service Representative in transportation may handle broader inquiries related to travel services. The roles share similar credentials and work environments but differ in specific responsibilities and industry focus.

Can I work in a contractual taxi call center without experience?

Contractual taxi call centers often hire entry-level employees, so prior experience is not always required. Basic communication skills, familiarity with phone systems, and a good attitude are typically sufficient for starting positions, and training is usually provided. Having some knowledge of the local area and customer service skills can be beneficial.
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What are the most commonly searched types of Taxi Call Center jobs?

The most popular types of Taxi Call Center jobs are:

What states have the most Contractual Taxi Call Center jobs?

States with the most job openings for Contractual Taxi Call Center jobs include:

What job categories do people searching Contractual Taxi Call Center jobs look for?

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Contractual Taxi Call Center jobs near you
Infographic showing various Contractual Taxi Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Supervisor - WI

Villa Rica, GA • On-site

Verida Inc
1 - 5K employees

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

People enjoy working here

Paid breaks

Respectful managers

Learn more about Verida Incexternal

Full-time

Re-posted 5 days ago

Job description

LOCATION: On-site in Madison, WI


POSITION IS CONTINGENT UPON AWARD OF CONTRACT



SUMMARY:

Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve operational objectives, contractual compliance, service-level expectations, and quality outcomes. Oversees daily team performance, coaching, workforce utilization, employee development, and escalation resolution to ensure exceptional service delivery for members, providers, and clients while maintaining a productive and engaged work environment.



ESSENTIAL FUNCTIONS

  • Ensure compliance with Call Center policies, procedures, contractual requirements, confidentiality standards, andestablishedoperational practices.
  • Supervise daily staff performance to ensure calls are handled efficiently, accurately, professionally, and within established service-level expectations.
  • Monitor call quality, productivity, schedule adherence, and operational performance metrics; provide coaching, mentoring, documented feedback, and targeted retraining to maximize employee performance and development.
  • Assiststaff in resolving member and provider concerns, complaints, and escalated calls; coordinate service recovery efforts with dispatch and transportation operations as needed.
  • Manage workforce scheduling activities, including employee training and retraining, vacations, breaks, overtime assignments, shift rotations, coverage planning, and staffing for absences.
  • Partner with the Call Center Manager to analyze call volume, workload trends, and operational demands; recommend staffing adjustments necessary to achieve service-level and performance goals.
  • Maintain operational readiness by reinforcing approved scripts, documentation standards, quality requirements, and customer service expectations.
  • Communicate and collaborate with Call Center leadership and other supervisors to ensure consistent operations, effective resourceutilization, and achievement of departmentalobjectives.
  • Participate in employee performance evaluations and complete required human resources documentation ina timelyandaccuratemanner.
  • Perform other duties and responsibilities as assigned.

REQUIRED SKILLS AND ABILITIES

  • Ability to work well with people. Strong leadership skills.
  • Exceptional organization and time management skills. 
  • Positive attitude, good judgment, and strong work ethic. 
  • Demonstrate excellent interpersonal communication skills. 
  • Strong computer skills.Proficiencyand speed working in all Microsoft Office products. 
  • Strong organizational skills, including time management and documentation. 
  • Knowledge of telephone call center systems. 

QUALIFICATION

  • Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position.
  • Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
  • Previoussupervisory experiencepreferred;at least two or more years of Customer Service experience in a Call Center environment.


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