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Customer Service Email Response Jobs (NOW HIRING)

Mazak Optonics

Customer Service Advocate

Hartford, CT · On-site

Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset ...

Centella

Service Support Specialist

Doral, FL · On-site

Monitor the primary service email inbox and ensure prompt resolution of customer queries and ... response times. * Assist with ordering, tracking, and expediting parts and supplies required for ...

Ampcus

Customer Care Specialist (Accommodations)

$17.50 - $23/hr

As the Services for Students with Disabilities (SSD) Customer Care Specialist you will apply your ... You will be responsible for managing escalated cases, email responses, and certain SSD specific ...

Ampcus

Customer Care Specialist (Accommodations)

Reston, VA · On-site

$17.75 - $23.50/hr

As the Services for Students with Disabilities (SSD) Customer Care Specialist you will apply your ... You will be responsible for managing escalated cases, email responses, and certain SSD specific ...

Mazak

Customer Service Advocate

Florence, KY · On-site

Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset ...

FortNine

Customer Service Representative

Waterford, CT · On-site

$16 - $21.75/hr

Provide timely, accurate, and customer-focused email responses that address inquiries and resolve issues effectively. * Conduct follow-ups with customers according to service guidelines and workflow ...

Mazak

Customer Service Advocate

Windsor Locks, CT · On-site

Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset ...

Pro-Vigil Inc

CUSTOMER SUCCESS ASSOCIATE

San Antonio, TX · On-site

$15/hr

Great customer service skills such as de-escalating customers and proper email response etiquette preferred * Ability to multitask and be detailed oriented * Exhibits the ability to prioritize tasks ...

Texas Business Printers LLC

Be Seen First

Printing Customer Service Specialist

Webster, TX · On-site

$15 - $18/hr

Greet customers warmly and professionally in person, over the phone, and via email. * Assist customers with placing orders and recommending appropriate products or services. * Quote jobs in a timely ...

Texas Business Printers LLC

Be Seen First

Printing Customer Service Specialist

Webster, TX · On-site

$15 - $18/hr

Greet customers warmly and professionally in person, over the phone, and via email. * Assist customers with placing orders and recommending appropriate products or services. * Quote jobs in a timely ...

Pro-vigil

CUSTOMER SUCCESS ASSOCIATE

San Antonio, TX · On-site

$15/hr

Great customer service skills such as de-escalating customers and proper email response etiquette preferred * Ability to multitask and be detailed oriented * Exhibits the ability to prioritize tasks ...

Defender

Customer Service Representative

Waterford, CT · On-site

$16 - $21.75/hr

... email responses that address inquiries and resolve issues effectively. • Conduct follow-ups with customers according to service guidelines and workflow processes to ensure satisfaction and ...

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Customer Service Email Response information

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How much do customer service email response jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for customer service email response in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Service Email Response position, and why are they important?

To thrive as a Customer Service Email Response specialist, you need strong written communication skills, attention to detail, and the ability to quickly analyze and resolve customer inquiries. Familiarity with customer relationship management (CRM) systems, email ticketing platforms, and basic office software is typically important, with some employers preferring prior experience or relevant certifications. Outstanding candidates also demonstrate patience, problem-solving abilities, and a customer-focused mindset. These skills are crucial for ensuring timely, accurate, and positive interactions that enhance customer satisfaction and support business reputation.

What are some common challenges faced in a Customer Service Email Response role, and how can I overcome them?

A common challenge in this role is managing a high volume of emails while maintaining high-quality, personalized responses for each customer. You may also encounter complex or upset customers whose issues require extra attention and clear communication. Developing strong organizational skills, using templates for efficiency, and remaining calm and empathetic can help you succeed. Many companies provide training and resources to help you handle difficult situations and continuously improve your communication techniques. Over time, you'll gain strategies to manage your workload effectively and contribute to a supportive team environment.

What is a Customer Service Email Response job?

A Customer Service Email Response job involves responding to customer inquiries, complaints, and requests through email. Representatives ensure timely, professional, and helpful communication to address customer concerns and provide solutions. They may also assist with order processing, troubleshooting, and policy explanations. Strong writing skills, attention to detail, and customer-centric problem-solving are essential for success in this role.

More about Customer Service Email Response jobs
What cities are hiring for Customer Service Email Response jobs? Cities with the most Customer Service Email Response job openings:
What are the most commonly searched types of Customer Service Email Response jobs? The most popular types of Customer Service Email Response jobs are:
What states have the most Customer Service Email Response jobs? States with the most job openings for Customer Service Email Response jobs include:
What job categories do people searching Customer Service Email Response jobs look for? The top searched job categories for Customer Service Email Response jobs are:
Customer Service Email Response jobs near you
Infographic showing various Customer Service Email Response job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 75% Full Time, 13% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Advocate

Customer Service Advocate

Mazak Optonics

Hartford, CT • On-site

Other

Posted 8 days ago

Job description

Customer Service Advocate

Mazak Corporation is looking for a Customer Service Advocate to join our Northeast Region. This position is responsible for improving the customer service experience by acting as a liaison between the service team and customers along with supporting the service team internally through the following responsibilities listed.

Scope and Responsibilities:

  • Answer initial Service department calls, assist with non-technical customer questions, transfer technical issues to appropriate person or enter cases and set proper call back expectations
  • The proficient D365 associate will help support the Region in consistent system usage and technical support/training
  • Improve communications between Mazak and the customer by assisting Team Leaders in advising customers of Field Service Technician upcoming appointments, and regularly following-up with customers as needed.
  • Conducts customer survey after case is closed to assess level of customer satisfaction
  • Assist in monitoring incoming D365 cases generated by the customer through the Mazak Service Portal.
  • Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset movement
  • Monitor service receipts and close out workorders.
  • Process Mitsubishi orders, returns and other associated issues along with other vendors as well
  • Assist monitoring D365 "Parts and Other Cases"; distribute customer purchase orders to the appropriate team
  • Complete and submit Ringi-Shos for building and service supplies.
  • Assist Team Leaders as needed with shipping service tools to Service Technicians.
  • Assist Install Coordinators with accessory delivery updates and customer coordination follow-ups.
  • Assist in special projects/ requests as needed by the Service Manager
  • Handle invoicing for service by distributors/vendors or any other related service billing/invoicing duties.

Education/Certifications:

  • High School Diploma or GED Required

Skills:

  • Strong Customer Service skills.
  • Experience is using all Microsoft Office products.
  • Account Receivable and D-365 experience a plus.
  • Ability to multi-task.
  • Excellent communication skills, including email etiquette.
  • Have great attention to detail.
  • Know how to work effectively using Time Management skills.
  • Ability to effectively work in a team environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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