Grand Prairie, TX · On-site
$16 - $20/hr
... service email inbox. Every interaction that comes through either channel needs to be handled ... response. This is a high-accountability, detail-oriented role in a fast-moving environment.
Grand Prairie, TX · On-site
$16 - $20/hr
... service email inbox. Every interaction that comes through either channel needs to be handled ... response. This is a high-accountability, detail-oriented role in a fast-moving environment.
Livermore, CA · On-site
$23/hr
Customer Service Representative (CSR) Location: Livermore, CA Pay Rate: $23 per hour Schedule ... Handle returns and order adjustments as needed. * 2 hours or less email response time * Calls must ...
Quick apply
Livermore, CA · On-site
$23/hr
Customer Service Representative (CSR) Location: Livermore, CA Pay Rate: $23 per hour Schedule ... Handle returns and order adjustments as needed. * 2 hours or less email response time * Calls must ...
Call center * customer service * email chat * web chat * Inbound, outbound * Ordering, billing Customer Service Representative duties: * Ensures that customers receive the best service possible ...
Call center * customer service * email chat * web chat * Inbound, outbound * Ordering, billing Customer Service Representative duties: * Ensures that customers receive the best service possible ...
Be Seen First
San Antonio, TX · On-site
$16 - $20/hr
Customer Service Representative - Glendale Parade Store Make a difference serving those who serve ... Handle inquiries professionally with rapid email response standards * Collaborate with team members ...
New
Quick apply
Be Seen First
San Antonio, TX · On-site
$16 - $20/hr
Customer Service Representative - Glendale Parade Store Make a difference serving those who serve ... Handle inquiries professionally with rapid email response standards * Collaborate with team members ...
New
Be Seen First
San Antonio, TX · On-site
$16 - $20/hr
Customer Service Representative - Glendale Parade Store Make a difference serving those who serve ... Handle inquiries professionally with rapid email response standards * Collaborate with team members ...
New
Quick apply
Be Seen First
San Antonio, TX · On-site
$16 - $20/hr
Customer Service Representative - Glendale Parade Store Make a difference serving those who serve ... Handle inquiries professionally with rapid email response standards * Collaborate with team members ...
New
Be Seen First
Warren, MI · On-site
$16/hr
Respond to customer emails and written inquiries in a timely manner. * Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and ...
Quick apply
Be Seen First
Warren, MI · On-site
$16/hr
Respond to customer emails and written inquiries in a timely manner. * Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and ...
Be Seen First
Warren, MI · On-site
$16/hr
Respond to customer emails and written inquiries in a timely manner. * Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and ...
Quick apply
Be Seen First
Warren, MI · On-site
$16/hr
Respond to customer emails and written inquiries in a timely manner. * Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and ...
$16.50 - $22.25/hr
Customer service inquiries are routed to individual people working from their home providing sales, technical support and customer service in the form of phone, chat and e-mail responses. No ...
$16.50 - $22.25/hr
Customer service inquiries are routed to individual people working from their home providing sales, technical support and customer service in the form of phone, chat and e-mail responses. No ...
... customer service ... email chat call center Additional Information $12hr 6 MONTHS
... customer service ... email chat call center Additional Information $12hr 6 MONTHS
Raleigh, NC · On-site
Email & Case Metrics: email response time, first response time, open case backlog, case aging ... Customer Experience Metrics: complaint volume, complaint rate, customer feedback, service recovery ...
New
Quick apply
Raleigh, NC · On-site
Email & Case Metrics: email response time, first response time, open case backlog, case aging ... Customer Experience Metrics: complaint volume, complaint rate, customer feedback, service recovery ...
New
Cincinnati, OH · On-site
$15.25 - $21/hr
The Customer Service Representative processes purchase orders received via fax and e-mail by ... Provide professional, timely and accurate phone and e-mail response to customer, agency and ...
Quick apply
Cincinnati, OH · On-site
$15.25 - $21/hr
The Customer Service Representative processes purchase orders received via fax and e-mail by ... Provide professional, timely and accurate phone and e-mail response to customer, agency and ...
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. Job Duties • Daily: * Review support requests and clarify customer complaints. * Determine cause ...
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. Job Duties • Daily: * Review support requests and clarify customer complaints. * Determine cause ...
Raleigh, NC · Remote
$16/hr
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...
Raleigh, NC · Remote
$16/hr
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...
Minneapolis, MN · Remote
$16/hr
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...
Minneapolis, MN · Remote
$16/hr
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...
Green Bay, WI · Remote
$16/hr
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...
Green Bay, WI · Remote
$16/hr
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...
Detroit, MI · Remote
$16/hr
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...
Detroit, MI · Remote
$16/hr
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...
San Mateo, CA · Remote
$16/hr
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...
San Mateo, CA · Remote
$16/hr
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...
San Mateo, CA · Remote
$16/hr
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...
San Mateo, CA · Remote
$16/hr
This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...
Cincinnati, OH · On-site
$15.25 - $21/hr
The Customer Service Representative processes purchase orders received via fax and e-mail by ... Provide professional, timely and accurate phone and e-mail response to customer, agency and ...
Cincinnati, OH · On-site
$15.25 - $21/hr
The Customer Service Representative processes purchase orders received via fax and e-mail by ... Provide professional, timely and accurate phone and e-mail response to customer, agency and ...
$15.25 - $20.75/hr
... e-mails sent to the Customer Service e-mail address 4. Log in all new business submissions 5. Set up all new claims that are called in, e-mailed or faxed 6. Obtain DNB reports 7. Process Loss Run ...
$15.25 - $20.75/hr
... e-mails sent to the Customer Service e-mail address 4. Log in all new business submissions 5. Set up all new claims that are called in, e-mailed or faxed 6. Obtain DNB reports 7. Process Loss Run ...
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
To thrive as a Customer Service Email Response specialist, you need strong written communication skills, attention to detail, and the ability to quickly analyze and resolve customer inquiries. Familiarity with customer relationship management (CRM) systems, email ticketing platforms, and basic office software is typically important, with some employers preferring prior experience or relevant certifications. Outstanding candidates also demonstrate patience, problem-solving abilities, and a customer-focused mindset. These skills are crucial for ensuring timely, accurate, and positive interactions that enhance customer satisfaction and support business reputation.
A common challenge in this role is managing a high volume of emails while maintaining high-quality, personalized responses for each customer. You may also encounter complex or upset customers whose issues require extra attention and clear communication. Developing strong organizational skills, using templates for efficiency, and remaining calm and empathetic can help you succeed. Many companies provide training and resources to help you handle difficult situations and continuously improve your communication techniques. Over time, you'll gain strategies to manage your workload effectively and contribute to a supportive team environment.
A Customer Service Email Response job involves responding to customer inquiries, complaints, and requests through email. Representatives ensure timely, professional, and helpful communication to address customer concerns and provide solutions. They may also assist with order processing, troubleshooting, and policy explanations. Strong writing skills, attention to detail, and customer-centric problem-solving are essential for success in this role.
Cities with the most Customer Service Email Response job openings:
The most popular types of Customer Service Email Response jobs are:
States with the most job openings for Customer Service Email Response jobs include:
The top searched job categories for Customer Service Email Response jobs are:
$16 - $20/hr
Full-time
Re-posted 12 days ago
Description
The Service Dispatcher sits at the center of Houk's residential service operation, managing two of the
most important communication channels the department runs: inbound phone calls and the service
email inbox. Every interaction that comes through either channel needs to be handled accurately,
completely, and professionally, because what happens in this seat directly determines how well prepared
the technicians are, how clearly homeowners understand what is coming, and how promptly
builders and customers get a response.
This is a high-accountability, detail-oriented role in a fast-moving environment.
Qualifications
• High School diploma or GED required.
• Preferred 1 or more years of experience in a dispatch, customer service, call center, or administrative role
that required direct phone and written communication with customers as primary job functions.
• Strong verbal communication with demonstrated ability to control a conversation, gather
information accurately under call volume pressure, and set clear expectations without ambiguity.
• Professional written communication skills with the ability to respond to builder and homeowner
emails clearly, completely, and in a tone that reflects well on Houk.
• High data entry accuracy and the ability to navigate multiple computer systems simultaneously
while actively on a call.
• Ability to prioritize a mixed workload of inbound calls and email requests in a fast-moving
environment without letting either channel fall behind
• Flexibility and willingness to work evening and weekend on-call rotations as needed to support
operational needs.
Sourced by ZipRecruiter
Known and trusted since 1962. Non commissioned service techs means we are here to deliver excellent service. Complete evaluation and no pressure sales process allows our customers to be educated buyers. We offer multiple AC equipment Solutions and Financing options to fit your budget. Please remember a comfort system is not a pre packaged item. You are purchasing the Proper Assembly, Knowledge and Technical Expertise to install a system that is unique to your home, as well as the follow up warranty and proper maintenance. With Houk’s knowledge and our use of the most technologically advanced equipment available today, we deliver Reliable, Efficient and Long lasting comfort for years to come.
Facilities support services
51 - 200 Employees
Arlington, TX, US
1962
