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Customer Service Email Response Jobs (NOW HIRING)

Ampcus

Customer Care Specialist (Accommodations)

Reston, VA · Remote

$17.75 - $23.50/hr

As the Services for Students with Disabilities (SSD) Customer Care Specialist you will apply your ... You will be responsible for managing escalated cases, email responses, and certain SSD specific ...

Ampcus

Customer Care Specialist (Accommodations)

Reston, VA · Remote

$17.75 - $23.50/hr

As the Services for Students with Disabilities (SSD) Customer Care Specialist you will apply your ... You will be responsible for managing escalated cases, email responses, and certain SSD specific ...

Pro-vigil

CUSTOMER SUCCESS ASSOCIATE

San Antonio, TX · On-site

$15/hr

Great customer service skills such as de-escalating customers and proper email response etiquette preferred * Ability to multitask and be detailed oriented * Exhibits the ability to prioritize tasks ...

European Wax Center

Customer Service Representative

Plano, TX · On-site

$15.50 - $21/hr

Customer Service Representative As a Customer Service Representative at European Wax Center, you'll ... Monitor and respond promptly to inbound SMS and email responses generated from marketing campaigns.

Merchology

Customer Success Specialist

Plymouth, MN · On-site

Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...

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How much do customer service email response jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer service email response in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Service Email Response position, and why are they important?

To thrive as a Customer Service Email Response specialist, you need strong written communication skills, attention to detail, and the ability to quickly analyze and resolve customer inquiries. Familiarity with customer relationship management (CRM) systems, email ticketing platforms, and basic office software is typically important, with some employers preferring prior experience or relevant certifications. Outstanding candidates also demonstrate patience, problem-solving abilities, and a customer-focused mindset. These skills are crucial for ensuring timely, accurate, and positive interactions that enhance customer satisfaction and support business reputation.

What are some common challenges faced in a Customer Service Email Response role, and how can I overcome them?

A common challenge in this role is managing a high volume of emails while maintaining high-quality, personalized responses for each customer. You may also encounter complex or upset customers whose issues require extra attention and clear communication. Developing strong organizational skills, using templates for efficiency, and remaining calm and empathetic can help you succeed. Many companies provide training and resources to help you handle difficult situations and continuously improve your communication techniques. Over time, you'll gain strategies to manage your workload effectively and contribute to a supportive team environment.

What is a Customer Service Email Response job?

A Customer Service Email Response job involves responding to customer inquiries, complaints, and requests through email. Representatives ensure timely, professional, and helpful communication to address customer concerns and provide solutions. They may also assist with order processing, troubleshooting, and policy explanations. Strong writing skills, attention to detail, and customer-centric problem-solving are essential for success in this role.

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Customer Service Email Response jobs near you
Infographic showing various Customer Service Email Response job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 21% Full Time, 72% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Care Specialist (Accommodations)

Customer Care Specialist (Accommodations)

Ampcus

Reston, VA • Remote

$17.75 - $23.50/hr

Other

Posted 18 days ago

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Customer Care Specialist (Accommodations)
Location(s): Reston, VA (Remote)
Responsibilites:

  • The FTE staff will handle the advanced cases (and other tasks associated with the new digital testing roll out), but they need 4 specialists that have solid customer service experience and stellar DATA ENTRY and WRITTEN communicatio skills.
  • This role may handle phones, but the gap is data entry and handling email correspondence.
  • It is CRUCIAL the data being entered is accurate, so we will be looking for past performance/roles requiring this skill.
  • The selected candidates will enter into CB databases, but one is salesforce so this and smartsheets experience needed.
  • As the Services for Students with Disabilities (SSD) Customer Care Specialist you will apply your superior case management skills and proactive outreach in support of a mission-critical operational function.
  • You will be responsible for managing escalated cases, email responses, and certain SSD specific procedures. You will ensure that these cases are resolved within the specified guidelines and policies of the SSD Program.
  • You understand the importance of asking probing questions to pinpoint a customer's needs and for guiding customers to the policies and resources needed to resolve their questions and challenges.
Provide Customer Service (50%)
• Become well-versed in Client SSD policy and processes that impact accommodated
students, parents, and educators and the operational procedures necessary to resolve customer
escalations.
• Establish a strong relationship with SSD Program and SSD Experience.
• Communicate complex SSD Program policies effectively, via email response as well as in written
case status format.
• Work within aggressive timelines and with extremely sensitive conversations regarding
accommodations for students with disabilities.
• Apply strong decision-making skills on and strong judgment about how to address complex
requests and to de-escalate difficult customer interactions.
• Handle high volume caseloads while ensuring that cases are accurately researched and closed
out within established timelines.
• Learn multiple customer service and operational system applications required to manage
escalated SSD customer service cases.
• Take a hands-on approach to determine root cause analysis of escalations.
• Provide support of other work across the organization as needed to support shared goals.
Execute SSD Operational Processes & Recommend Process Improvements (35%)
• Manage cases and execute SSD pre-administration processes that meet service level
agreements.
• Provide status on customer inquiries and trends within escalation categories
• Identify opportunities to improve customer relationships through optimized systems, training,
and feedback mechanisms
• Sustain continuous dialogue with colleagues in SSD Customer Care, SSD program and SSD
product owner to identify issues and execute process improvements, quality checkpoints to
ensure the highest quality service in supporting these processes.
• Provide input to the voice of the customer initiative helping to drive continuous improvement
and improved customer experience.
• Execute selected SSD post-administration processes.
Complete Special Projects (15%)
• Manage other self-assigned projects that arise through digital transformation and organizational
method changes
Qualifications:
• 3-5 years experience leading and navigating complex customer issues and resolving those cases
• 3-5 years experience providing high quality support while managing assigned cases within
service level agreements
• Strong organizational and prioritization skills and the proven ability to move forward within
multiple projects in concert, as a leader, independently, and as a member of the team
• Familiarity with accommodations and/or disabilities a plus
• Adept problem-solving skills, including using data to inform decisions and actions
• A proven ability to not only build and manage customer relationships but also to build strong
relationships across internal teams that may have conflicting priorities
• The ability to collaborate and provide guidance to teammates on complex cases
• The ability to navigate a rapidly evolving landscape
• Knowledge of Microsoft Office tools: Word, Excel, PowerPoint
Must Have:
  • Accurate and efficient data entry.
  • Accustomed to a fast-paced environment.
  • Attention to Detail
  • Customer Service.
  • MS office.
  • Salesforce.
  • Smartsheets.
  • Solid written communication skills.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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