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Citibank Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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All JobsCitibank Customer Service Representative Jobs

Citibank Customer Service Representative information

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$26

How much do citibank customer service representative jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for citibank customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Citibank allow work from home?

Citibank Customer Service Representatives may have the option to work remotely, depending on the role and department. The bank has implemented flexible work arrangements for some positions, especially in response to evolving workplace policies, but availability varies by location and job function.

How to get hired as a customer service representative?

To get hired as a customer service representative, candidates should have strong communication skills, a customer-focused attitude, and basic computer proficiency. Employers often require a high school diploma or equivalent and may conduct interviews and skills assessments during the hiring process.

What is the difference between Citibank Customer Service Representative vs Bank Teller?

AspectCitibank Customer Service RepresentativeBank Teller
CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, branch offices, or online supportBank branches, face-to-face customer interactions
Primary ResponsibilitiesHandling customer inquiries, resolving issues, providing account informationProcessing deposits, withdrawals, cash handling, and basic transactions
Industry UsageCommonly employed across banking institutions, including CitibankStandard role in retail banking branches

Both roles involve customer interaction within banking environments, but Citibank Customer Service Representatives focus on remote or phone-based support and issue resolution, while Bank Tellers handle in-person transactions at branches. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

Is it hard to get hired by Citibank?

Getting hired as a Citibank Customer Service Representative typically involves a competitive application process that includes submitting an online application, passing assessments, and completing interviews. Relevant skills such as communication, customer service experience, and familiarity with banking products can improve chances of selection. The hiring process duration varies depending on the number of applicants and the company's needs.

What does a Citibank Customer Service Representative do?

A Citibank Customer Service Representative assists customers with their banking needs, such as managing accounts, processing transactions, addressing inquiries, and resolving issues. They handle calls, emails, and sometimes in-person requests, ensuring customers receive prompt and accurate information. Representatives also educate clients about Citibank products and services, help with account security concerns, and may troubleshoot problems related to online or mobile banking. Their goal is to provide excellent service and support customer satisfaction.

What are the key skills and qualifications needed to thrive as a Citibank Customer Service Representative, and why are they important?

To thrive as a Citibank Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, banking systems, and call center telephony tools is typically required. Patience, active listening, and conflict resolution skills help you deliver exceptional service and handle challenging situations. These skills ensure efficient issue resolution, customer satisfaction, and compliance with Citibank’s service standards.

What are some common challenges faced by Citibank Customer Service Representatives, and how are they supported in overcoming them?

Citibank Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and maintaining compliance with banking regulations. To help overcome these obstacles, Citibank provides comprehensive training, ongoing coaching, and access to knowledge bases and support from supervisors. The team-oriented environment encourages collaboration, allowing representatives to share solutions and best practices. Additionally, there are opportunities for professional growth, such as mentorship programs and advancement into leadership or specialized roles.

What is the 8 65 rule for Citibank?

The 8 65 rule for Citibank refers to a policy where employees are expected to work no more than 8 hours per day and 65 hours per week, promoting work-life balance. This guideline is part of the company's effort to manage employee workload and prevent burnout, especially for customer service representatives who handle high call volumes and client interactions.
More about Citibank Customer Service Representative jobs
What cities are hiring for Citibank Customer Service Representative jobs? Cities with the most Citibank Customer Service Representative job openings:
What states have the most Citibank Customer Service Representative jobs? States with the most job openings for Citibank Customer Service Representative jobs include:
What job categories do people searching Citibank Customer Service Representative jobs look for? The top searched job categories for Citibank Customer Service Representative jobs are:
Citibank Customer Service Representative jobs near you
Infographic showing various Citibank Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 2% Internship, 9% As Needed, 10% Temporary, 69% Contract, and 7% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Service Representative at Charlie

Denver, CO

$16.50 - $22.50/hr

Full-time

Re-posted 11 days ago

Job description

Customer Service Responsibilities include: Creating detailed business plans to facilitate the attainment of goals and quotas Managing the entire sales cycle from finding a client to securing a deal Unearthing new sales opportunities through networking and turn them into long term partnerships Job brief We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You'll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will have talent in sales and experience in customer service.

We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction. Responsibilities Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers' dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation Negotiate agreements and keep records of sales and data equirements Proven experience as an Account Executive, or in other sales/customer service role Knowledge of market research, sales and negotiating principles Outstanding knowledge of MS Office; knowledge of CRM software (eg.

Salesforce) is a plus Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills A business acumen Enthusiastic and passionate BSc or BA in business administration, sales or marketing

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