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Citibank Customer Service Representative Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Customer Service | Full-Time

Customer Service Representative

Midway, GA · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Summers of Marion Inc.

CSR (Customer Service Rep)

Columbus, IN · On-site

$29K - $34K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Summers Plumbing, Heating, & Cooling is actively searching for a self-motivated full-time CSR (Customer Service Rep) to join our HVAC and plumbing office team. Can we count on you to smile through ...

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Citibank Customer Service Representative information

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$26

How much do citibank customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for citibank customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Citibank Customer Service Representative do?

A Citibank Customer Service Representative assists customers with their banking needs, such as managing accounts, processing transactions, addressing inquiries, and resolving issues. They handle calls, emails, and sometimes in-person requests, ensuring customers receive prompt and accurate information. Representatives also educate clients about Citibank products and services, help with account security concerns, and may troubleshoot problems related to online or mobile banking. Their goal is to provide excellent service and support customer satisfaction.

What are the key skills and qualifications needed to thrive as a Citibank Customer Service Representative, and why are they important?

To thrive as a Citibank Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, banking systems, and call center telephony tools is typically required. Patience, active listening, and conflict resolution skills help you deliver exceptional service and handle challenging situations. These skills ensure efficient issue resolution, customer satisfaction, and compliance with Citibank’s service standards.

What are some common challenges faced by Citibank Customer Service Representatives, and how are they supported in overcoming them?

Citibank Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and maintaining compliance with banking regulations. To help overcome these obstacles, Citibank provides comprehensive training, ongoing coaching, and access to knowledge bases and support from supervisors. The team-oriented environment encourages collaboration, allowing representatives to share solutions and best practices. Additionally, there are opportunities for professional growth, such as mentorship programs and advancement into leadership or specialized roles.

What is the difference between Citibank Customer Service Representative vs Bank Teller?

AspectCitibank Customer Service RepresentativeBank Teller
CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, branch offices, or online supportBank branches, face-to-face customer interactions
Primary ResponsibilitiesHandling customer inquiries, resolving issues, providing account informationProcessing deposits, withdrawals, cash handling, and basic transactions
Industry UsageCommonly employed across banking institutions, including CitibankStandard role in retail banking branches

Both roles involve customer interaction within banking environments, but Citibank Customer Service Representatives focus on remote or phone-based support and issue resolution, while Bank Tellers handle in-person transactions at branches. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

How to get hired as a Citibank Customer Service Representative?

To get hired as a Citibank Customer Service Representative, applicants should have strong communication skills, previous customer service experience, and a high school diploma or equivalent. The hiring process typically involves submitting an online application, completing assessments, and participating in interviews. Familiarity with banking products and proficiency in computer systems can improve chances of selection.
More about Citibank Customer Service Representative jobs

What cities are hiring for Citibank Customer Service Representative jobs?

Cities with the most Citibank Customer Service Representative job openings:

What states have the most Citibank Customer Service Representative jobs?

States with the most job openings for Citibank Customer Service Representative jobs include:

What job categories do people searching Citibank Customer Service Representative jobs look for?

The top searched job categories for Citibank Customer Service Representative jobs are:

Citibank Customer Service Representative jobs near you
Infographic showing various Citibank Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Operations

Cheektowaga, NY • On-site

$20/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative

Customer Service Representative $20/hour

In-office position-Cheektowaga, NY

Evening and weekend availability required

Next start date: Monday, September 14th, 2026

Training schedule: Sunday-Thursday 11:00AM - 7:30PM

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

Responsibilities

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

What Our Customer Service Representatives Enjoy Most

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive inside our customer service environment.

Qualifications

What You'll Bring To Spectrum Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

Apply