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Citibank Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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All JobsCitibank Customer Service Representative Jobs

Citibank Customer Service Representative information

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How much do citibank customer service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for citibank customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Citibank Customer Service Representative vs Bank Teller?

AspectCitibank Customer Service RepresentativeBank Teller
CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, branch offices, or online supportBank branches, face-to-face customer interactions
Primary ResponsibilitiesHandling customer inquiries, resolving issues, providing account informationProcessing deposits, withdrawals, cash handling, and basic transactions
Industry UsageCommonly employed across banking institutions, including CitibankStandard role in retail banking branches

Both roles involve customer interaction within banking environments, but Citibank Customer Service Representatives focus on remote or phone-based support and issue resolution, while Bank Tellers handle in-person transactions at branches. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What does a Citibank Customer Service Representative do?

A Citibank Customer Service Representative assists customers with their banking needs, such as managing accounts, processing transactions, addressing inquiries, and resolving issues. They handle calls, emails, and sometimes in-person requests, ensuring customers receive prompt and accurate information. Representatives also educate clients about Citibank products and services, help with account security concerns, and may troubleshoot problems related to online or mobile banking. Their goal is to provide excellent service and support customer satisfaction.

What are the key skills and qualifications needed to thrive as a Citibank Customer Service Representative, and why are they important?

To thrive as a Citibank Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, banking systems, and call center telephony tools is typically required. Patience, active listening, and conflict resolution skills help you deliver exceptional service and handle challenging situations. These skills ensure efficient issue resolution, customer satisfaction, and compliance with Citibank’s service standards.

What are some common challenges faced by Citibank Customer Service Representatives, and how are they supported in overcoming them?

Citibank Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and maintaining compliance with banking regulations. To help overcome these obstacles, Citibank provides comprehensive training, ongoing coaching, and access to knowledge bases and support from supervisors. The team-oriented environment encourages collaboration, allowing representatives to share solutions and best practices. Additionally, there are opportunities for professional growth, such as mentorship programs and advancement into leadership or specialized roles.
More about Citibank Customer Service Representative jobs
What cities are hiring for Citibank Customer Service Representative jobs? Cities with the most Citibank Customer Service Representative job openings:
What states have the most Citibank Customer Service Representative jobs? States with the most job openings for Citibank Customer Service Representative jobs include:
What job categories do people searching Citibank Customer Service Representative jobs look for? The top searched job categories for Citibank Customer Service Representative jobs are:
Citibank Customer Service Representative jobs near you
Infographic showing various Citibank Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 4% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Technical Customer Service Representative III

Technical Customer Service Representative III

Pacer Group

Charlotte, NC • On-site

Contractor

Posted 25 days ago

Job description

Job Title: Technical Customer Service Representative III

Job Type: Hybrid (Remote/In-Office)
Location: Charlotte, North Carolina 28217
Duration: 3-Month Project (Potential to Extend)
Shift Timing: Mon to Fri (8:00 AM to 5:00 PM)
Interview Process: Virtual via Microsoft Teams

Position Summary:

  • We are seeking a Technical Customer Service Representative III to join our team in support of global corporate Travel & Expense (T&E) initiatives.
  • This individual will play a key role in the implementation and support of our corporate card programs and related systems, including Concur Expense, SAP, and Citibank Corporate Cards.
  • The successful candidate will work closely with the Sr. Manager, Global T&E and the Supervisor, Global Card & Expense, supporting a variety of tasks related to the implementation, customer service inquiries, communications, and administrative processes for our global T&E and Purchasing Card programs.

Key Responsibilities:

  • Assist with corporate card implementation activities across global markets, including:
  • Expansion of P-Card markets
  • Transition of legacy Evoqua employees to corporate card provider
  • Serve as a primary point of contact for customer service inquiries related to corporate card and T&E systems
  • Draft and distribute communications regarding card programs and expense policy updates
  • Provide administrative and system support for:
  • Concur Expense (Site Administration)
  • SAP Expense Modules
  • Citibank Corporate Card integration
  • Collaborate on the Concur Transformation Project, contributing to planning and system updates as assigned
  • Support internal teams with training, documentation, and onboarding as needed
  • Perform other duties and special projects as directed

Required Qualifications:

  • Bachelor’s Degree (BA or BS) in Business Administration, Finance, or a related field
  • Previous experience in corporate card programs (Citibank preferred)
  • Familiarity with SAP and Concur Expense platforms
  • Strong customer service and communication skills
  • Detail-oriented, with the ability to manage multiple tasks and deadlines
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)

Preferred Qualifications:

  • Experience with Concur Expense Site Administration
  • Previous experience working in a global or enterprise-level organization
  • Prior involvement in T&E system transformations or implementations
  • Admin Customer Service experience
  • Writing Skills