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Citibank Customer Service Representative Jobs (NOW HIRING)

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Citibank Customer Service Representative information

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How much do citibank customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for citibank customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to get hired as a Citibank Customer Service Representative?

To get hired as a Citibank Customer Service Representative, applicants should have strong communication skills, previous customer service experience, and a high school diploma or equivalent. The hiring process typically involves submitting an online application, completing assessments, and participating in interviews. Familiarity with banking products and proficiency in computer systems can improve chances of selection.

What is the difference between Citibank Customer Service Representative vs Bank Teller?

AspectCitibank Customer Service RepresentativeBank Teller
CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, branch offices, or online supportBank branches, face-to-face customer interactions
Primary ResponsibilitiesHandling customer inquiries, resolving issues, providing account informationProcessing deposits, withdrawals, cash handling, and basic transactions
Industry UsageCommonly employed across banking institutions, including CitibankStandard role in retail banking branches

Both roles involve customer interaction within banking environments, but Citibank Customer Service Representatives focus on remote or phone-based support and issue resolution, while Bank Tellers handle in-person transactions at branches. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What does a Citibank Customer Service Representative do?

A Citibank Customer Service Representative assists customers with their banking needs, such as managing accounts, processing transactions, addressing inquiries, and resolving issues. They handle calls, emails, and sometimes in-person requests, ensuring customers receive prompt and accurate information. Representatives also educate clients about Citibank products and services, help with account security concerns, and may troubleshoot problems related to online or mobile banking. Their goal is to provide excellent service and support customer satisfaction.

What are the key skills and qualifications needed to thrive as a Citibank Customer Service Representative, and why are they important?

To thrive as a Citibank Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, banking systems, and call center telephony tools is typically required. Patience, active listening, and conflict resolution skills help you deliver exceptional service and handle challenging situations. These skills ensure efficient issue resolution, customer satisfaction, and compliance with Citibank’s service standards.

What are some common challenges faced by Citibank Customer Service Representatives, and how are they supported in overcoming them?

Citibank Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and maintaining compliance with banking regulations. To help overcome these obstacles, Citibank provides comprehensive training, ongoing coaching, and access to knowledge bases and support from supervisors. The team-oriented environment encourages collaboration, allowing representatives to share solutions and best practices. Additionally, there are opportunities for professional growth, such as mentorship programs and advancement into leadership or specialized roles.
More about Citibank Customer Service Representative jobs
What cities are hiring for Citibank Customer Service Representative jobs? Cities with the most Citibank Customer Service Representative job openings:
What states have the most Citibank Customer Service Representative jobs? States with the most job openings for Citibank Customer Service Representative jobs include:
What job categories do people searching Citibank Customer Service Representative jobs look for? The top searched job categories for Citibank Customer Service Representative jobs are:
Citibank Customer Service Representative jobs near you
Infographic showing various Citibank Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR / Customer Service Rep

Works Plumbing

Pacifica, CA

$18 - $25/hr

Full-time

Medical, Dental, Life, PTO

Re-posted 19 days ago

Job description

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the homeowners, and make the schedules for the technicians. This position has flexible schedules available with no mandatory work on Sundays and no mandatory on-call. You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits, including medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training. Work for a company that's trusted in the Pacifica community. We invest in your professional development. Join a team that feels more like family.

Do you thrive in a fast-paced office atmosphere? Are you a customer service rockstar? Do you enjoy interacting with different personalities? If you're looking to join a supportive team where you can build a stable career, apply today! Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment where day-to-day is different? Join our team, where we deliver top-notch plumbing solutions to homes and businesses across Pacifica, California, and the surrounding areas.


ABOUT WORKS PLUMBING

Since 2000, Works Plumbing has provided full-service plumbing maintenance and repairs and clogged drain cleaning 24 hours a day. We also specialize in water heater repairs and installations. We understand the desire for affordable, efficient, and quality services. To save our clients' money, we constantly evaluate our operating costs. Reducing wasteful spending is how we can deliver pricing that won't break the bank ' without sacrificing top-quality services.

We rely on our hardworking employees to achieve client satisfaction. That is why we strive to hire and retain the best! We offer our loyal team competitive compensation, great benefits, and a supportive work environment in which people want to participate.


A DAY IN THE LIFE OF A CSR / Customer Service Rep

Your primary goal is to ensure ultimate scheduling efficiency and that our clients are heard. Maximizing time and mileage, you work hard to ensure customer service expectations are exceeded. You spend your workday in the office on the phone or computer, providing top-notch customer service to our clients. You inform clients of arrival times or any potential delays through phone calls. You happily adjust for any rescheduling needs. As an efficient Customer Service Representative, you organize the days and weeks ahead to avoid falling behind schedule. Your demeanor is friendly and capable as you converse with clients and dispatch calls to technicians. You leave work each day knowing you played a vital role in our company's success!


QUALIFICATIONS FOR A CSR / Customer Service Rep

  • Strong communication and phone skills
  • Has excellent communication and interpersonal skills
  • is detail-oriented and highly organized
  • Can handle multiple tasks in a fast-paced environment
  • Is proficient with computer systems and scheduling software
  • Has a positive attitude and a commitment to providing exceptional customer service
  • Able to pass a background check and drug test

Bonus Points If You Have:

  • Experience in customer service or a similar role
  • Knowledge of plumbing services (not required- we'll train you!)

Are you organized? Do you prioritize your tasks effectively? Are you professional and dependable? Are you a customer service superstar? Are you a great communicator, both verbally and written? Are you detail-oriented and thrive in a fast-paced office environment? Apply now!


ARE YOU READY?

If you feel you'd be perfect for this customer service position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 94044

Apply