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Customer Service Email Response Jobs in Ohio (NOW HIRING)

CFS

Customer Service Representative

Richfield, OH · On-site

$15 - $20.25/hr

... phone, email, and chat. This role resolves inquiries, processes requests, and ensures positive ... Contribute to service quality and response-time goals Qualifications for Customer Service ...

Intigral Inc

Customer Experience Rep I

Youngstown, OH · On-site

$15 - $20.50/hr

... response. Primary Responsibilities Order Management and Customer Support * Review and respond to daily customer service emails, including late-order updates and revised due date communication.

RW Screw LLC

Customer Service

Massillon, OH

$20 - $22/hr

Provide excellent customer service via phone and email, handling incoming inquiries and ... Enter incoming orders, maintain quotes, and ensure timely response to all customer communications

Archway Management

Customer Service

South Euclid, OH · On-site

$15.50 - $21/hr

Respond promptly to customer service calls and email inquiries * Provide customers with information about products and services * Process, Place and Approve orders * Maintain proper communication ...

Vinoklet Winery Inc

Customer Service

Cincinnati, OH

$12 - $15/hr

Seeking part-time Customer Service Representative, to answer phones, reply to emails, help walk-in guests (as needed), and assist the manager in daily tasks. Applicant should be friendly, customer ...

ODW Logistics

Customer Service Representative

Groveport, OH · On-site

$15.50 - $21/hr

... phone, email, face-to-face) * Manage customer information using Warehouse Management System and ... Collaborate with customer on necessary needs, including workflow organization, prompt response ...

Vinoklet Winery Inc

Customer Service

Cincinnati, OH

$12 - $15/hr

Seeking part-time Customer Service Representative, to answer phones, reply to emails, help walk-in guests (as needed), and assist the manager in daily tasks. Applicant should be friendly, customer ...

Applied Medical

Customer Service Representative

Brecksville, OH · On-site

$15.25 - $20.75/hr

... response to inquiries about products and services, via email and phone. Some product knowledge is required to converse with customers. • Effectively manage incoming calls from buyers and direct ...

ODW Logistics

Customer Service Representative

Groveport, OH · On-site

$15.25 - $20.50/hr

... phone, email, face-to-face) * Manage customer information using Warehouse Management System and ... Collaborate with customer on necessary needs, including workflow organization, prompt response ...

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Customer Service Email Response information

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How much do customer service email response jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service email response in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a customer service email response?

A Customer Service Email Response job involves responding to customer inquiries, complaints, and requests through email. Representatives ensure timely, professional, and helpful communication to address customer concerns and provide solutions. They may also assist with order processing, troubleshooting, and policy explanations. Strong writing skills, attention to detail, and customer-centric problem-solving are essential for success in this role.

What are the key skills and qualifications needed to thrive in customer service email response?

To thrive as a Customer Service Email Response specialist, you need strong written communication skills, attention to detail, and the ability to quickly analyze and resolve customer inquiries. Familiarity with customer relationship management (CRM) systems, email ticketing platforms, and basic office software is typically important, with some employers preferring prior experience or relevant certifications. Outstanding candidates also demonstrate patience, problem-solving abilities, and a customer-focused mindset. These skills are crucial for ensuring timely, accurate, and positive interactions that enhance customer satisfaction and support business reputation.

What are some common challenges faced in a customer service email response role, and how can I overcome them?

A common challenge in this role is managing a high volume of emails while maintaining high-quality, personalized responses for each customer. You may also encounter complex or upset customers whose issues require extra attention and clear communication. Developing strong organizational skills, using templates for efficiency, and remaining calm and empathetic can help you succeed. Many companies provide training and resources to help you handle difficult situations and continuously improve your communication techniques. Over time, you'll gain strategies to manage your workload effectively and contribute to a supportive team environment.

What are the most commonly searched types of Customer Service Email Response jobs in Ohio?

The most popular types of Customer Service Email Response jobs in Ohio are:

What are popular job titles related to Customer Service Email Response jobs in Ohio?

For Customer Service Email Response jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service Email Response jobs in Ohio look for?

The top searched job categories for Customer Service Email Response jobs in Ohio are:

What cities in Ohio are hiring for Customer Service Email Response jobs?

Cities in Ohio with the most Customer Service Email Response job openings:

Customer Service Email Response jobs near you
Infographic showing various Customer Service Email Response job openings in Ohio as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Temporary. Highlights an 93% In-person, 5% Hybrid, and 2% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Service Representative

LSI Industries, Inc.

Cincinnati, OH • On-site

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Build your Career with an Industry Leader

Headquartered in Cincinnati, LSI is a publicly held company traded over the NASDAQ Stock Exchange under the symbol LYTS. The company manufactures advanced lighting, graphics, and display solutions across strategic vertical markets. The company’s American-made products, which include non-residential indoor and outdoor lighting, print graphics, digital graphics, refrigerated and custom displays, help create value for customer brands and enhance the consumer experience. LSI also provides comprehensive project management services in support of large-scale product rollouts. The company employs approximately 3,000 people at 23 manufacturing plants in the U.S. and Canada. Additional information about LSI is available at www.lsicorp.com.

We are looking for Customer Service Representative to support our team at our corporate location in Cincinnati, Ohio.

Summary:

The Customer Service Representative processes purchase orders received via fax and e-mail by accurately entering sales orders into computer system. Assist customers and sales representatives via phone or e-mail with order status inquiries, product selection, replacement parts, and basic trouble shooting by performing the following duties. This is a full-time position. To improve communication, collaboration and teamwork, remote work is not available.

Essential Duties and Responsibilities:

ORDER ENTRY

  • Receive and route written purchase orders via fax, e-mail, EDI, or mail.
  • Provide written confirmation of order receipt upon request.
  • Enter, review and edit orders timely, completely and accurately.
  • Enter, monitor and follow-up on unclear order information, special product requests and products requiring item loading (511, 711, and 911’s) revising order as details are clarified and completed.
  • Obtain credit card purchase information and coordinate the processing with CSR contacts.
  • Provide written Order Acknowledgment.
  • Receive and process written order change requests coordinating details with manufacturing and shipping and send out revised Order Acknowledgment.

ORDER MANAGEMENT

  • Provide professional, timely and accurate phone and e-mail response to customer, agency and internal departmental requests.
  • Resolve order discrepancies through communication with sales agency and/or customer.
  • Process requests for expedites, monitor response and communicate results to sales agency and/or customer.
  • Monitor assigned shipping dates to comply with published lead times.
  • Provide shipping information and proof of delivery upon request.
  • Assist in delivery process - communicate with carrier, sales agency, and customer to resolve problems as required.
  • Communicate with and assist Drop-Ship Coordinator on all drop-shipments and buyout orders.
  • Coordinate order cancellations with manufacturing to determine status of order production, apply required restocking fees, and process cancellation as required.
  • Coordinate export shipping procedures: brokerage issues, invoices, and special freight handling.
  • Monitor and coordinate multi-plant orders.
  • Document all order related transactions in the system according to procedures.

ACCOUNT MANAGEMENT

  • Provide pricing and product availability information.
  • Coordinate requests for new customer accounts with designated C.S. contacts and with credit department.
  • Relay sales agency issues for resolution: commissions, specification registration, territory splits, and concessions.
  • Investigate customer account debits and assists accounting with collections.
  • Process sales agency sample orders.

POST SALES (POST SHIPMENT)

  • Coordinate Return Goods Authorization (RGA) with RMA Coordinators.
  • Enter replacement and missing part orders, or relay them to Field Service.
  • Enter miscellaneous charges such as freight, re-consignment, palletize, etc.
  • Enter credit/rebill, and commission adjustment for incorrect pricing, due to LSI, rep, or customer error, etc.
  • Miscellaneous Activities
  • Electronic and paper file management.
  • Attend product training as available.
  • Documents and reports continuous process improvement ideas.
  • Other duties as assigned.

Benefits:

  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off

EEOC

LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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