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Customer Service Representative Manufacturing Jobs in Ohio

CFS

Customer Service Representative

Troy, OH

$41K - $52K/yr

Customer Service Representative On-site | Troy, OH Salary: $41,000-52,000 About the Company Our client, who is a well-established manufacturing organization, is seeking a Customer Service ...

Qnity

Customer Service Representative

Delaware, OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply ...

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Customer Service Representative Manufacturing information

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$9

$17

$25

How much do customer service representative manufacturing jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service representative manufacturing in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a customer service representative do in manufacturing?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service representative in manufacturing?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a customer service representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.
What are popular job titles related to Customer Service Representative Manufacturing jobs in Ohio? For Customer Service Representative Manufacturing jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Manufacturing jobs in Ohio look for? The top searched job categories for Customer Service Representative Manufacturing jobs in Ohio are:
Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Service Representative Manufacturing

Staffing Solutions Enterprises

Brooklyn, OH • On-site

$15.50 - $21/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join Our Team and Make a Difference!
Are you passionate about delivering exceptional customer service and creating positive experiences? Our client is seeking dedicated Customer Service Representatives to join theirdynamic team, providing top-tier support across multiple channels. If you thrive in fast-paced environments, are detail-oriented, and enjoy helping customers find solutions, this is your chance to shine. Witha collaborative atmosphere in a growing company, you'll play a vital role in strengthening customer relationships and ensuring satisfaction every day.

  • Onsite near Brooklyn, Ohio
  • $20-$23/hr plus annual bonus opportunity
  • Growth opportunities!
  • M-F, 9a-6p

What You'll Do:

  • Deliver a best-in-class, customer-centric experience during every interaction across all channels.
  • Respond to customer inquiries, provide accurate quotes, process orders efficiently, and answer questions professionally and promptly.
  • Strive for one-touch resolution to maximize customer satisfaction.
  • Meet or exceed all service level agreements, quality standards, and performance metrics.
  • Demonstrate solid product and industry knowledge, guiding customers with confidence.
  • Effectively utilize business technology including ERP, order entry systems, CRM (preferably Salesforce), and office software such as Outlook, Excel, and Word.
  • Maintain a positive, empathetic, and professional demeanor with internal and external customers.

Desired Skills & Qualifications:

  • 1-3+ years of customer service experience preferred.
  • Strong proficiency in Microsoft Outlook, Excel, and Word.
  • Experience with business software such as ERP, order entry systems, and CRM platforms, especially Salesforce.
  • Excellent communication skills, both verbal and written.
  • Demonstrated ability to perform well under pressure and manage multiple priorities.
  • Team-oriented mindset with a professional, empathetic approach.

If you're ready to bring your customer service expertise to a supportive and innovative team, we encourage you to apply today and embark on a rewarding career journey!
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By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/.

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About Staffing Solutions Enterprises

Sourced by ZipRecruiter

Since 1974, SSE has delivered recruitment solutions to Northeast Ohio employers, matching local job seekers with local jobs. Today, Staffing Solutions Enterprises services job locations throughout the mid-west region and nationally. So, whether it be entry-level, professional, or managerial roles, we are here to help!

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Independence, OH, US

Year founded

1974

Social media

Facebook

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