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Customer Service Representative Manufacturing Jobs in Ohio

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Representative at our corporate office in Bryan, OH. For over 110 years, Bard Manufacturing ...

New

CFS

Customer Service Representative

Troy, OH

$41K - $52K/yr

Customer Service Representative On-site | Troy, OH Salary: $41,000-52,000 About the Company Our client, who is a well-established manufacturing organization, is seeking a Customer Service ...

CTC

Be Seen First

Customer Service Representative

Youngstown, OH · On-site

$17/hr

Job Title/ - Customer Service Rep - incoming / outgoing calls, email and text communication, follow through, data entry, frame ordering - manufacturing optical lab. not retail calls. Location Address ...

NESCO Inc

Customer Service Representative

Painesville, OH · On-site

$17/hr

Starting at $17.00/hour - DOE | Full-Time Nesco Resource is hiring a Customer Service Representative for a growing manufacturing client. If you enjoy helping customers, staying organized, and working ...

NESCO Inc

Customer Service Representative

Mentor, OH · On-site

$17/hr

Starting at $17.00/hour - DOE| Full-Time Nesco Resource is hiring a Customer Service Representative for a growing manufacturing client. If you enjoy helping customers, staying organized, and working ...

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All JobsCustomer Service Representative Manufacturing JobsCustomer Service Representative Manufacturing Jobs in Ohio

Customer Service Representative Manufacturing information

See Ohio salary details

$9

$17

$25

How much do customer service representative manufacturing jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service representative manufacturing in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a customer service representative do in manufacturing?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service representative in manufacturing?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a customer service representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.

What are popular job titles related to Customer Service Representative Manufacturing jobs in Ohio?

For Customer Service Representative Manufacturing jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Manufacturing jobs in Ohio look for?

The top searched job categories for Customer Service Representative Manufacturing jobs in Ohio are:

Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Service Representative - Manufacturing & Industrial Products

MJ Morgan Group

Cleveland, OH • On-site

$15.50 - $21/hr

Full-time

Re-posted 8 days ago

Job description

Full-Time | Competitive Benefits | Growth Opportunity
About the Role
Are you a detail-oriented professional who enjoys building strong customer relationships and solving complex challenges? We are seeking a Customer Service Representative to join our growing team and serve as a critical link between customers, sales, operations, engineering, and procurement.
In this role, you will provide exceptional customer support, manage customer accounts, coordinate product quotations and orders, and help ensure customers receive accurate, timely, and reliable service. This is an excellent opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys working cross-functionally to deliver outstanding results.
What You'll Do
  • Partner closely with Sales Representatives to prepare and deliver customer quotes accurately and efficiently.
  • Build strong customer relationships by providing prompt, professional, and courteous support.
  • Analyze customer usage trends and collaborate with customers to forecast future product requirements.
  • Manage customer orders and quotations within the ERP system.
  • Review purchase orders to ensure accuracy regarding specifications, packaging requirements, and pricing.
  • Evaluate technical drawings and specifications to verify critical product details.
  • Coordinate responses to customer quality concerns and engineering inquiries with internal teams.
  • Process returns, arrange replacement shipments, and support issue resolution efforts.
  • Collaborate with procurement teams to help manage raw material purchasing and customer contract requirements.
  • Monitor customer accounts and proactively identify opportunities to improve service and operational efficiency.

What We're Looking For
Required Qualifications
  • High School Diploma or equivalent.
  • 1-3 years of customer service experience, preferably within a manufacturing environment.
  • Strong written and verbal communication skills.
  • Excellent organizational and time-management abilities.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Detail-oriented, self-motivated, and customer-focused.
  • Strong interpersonal skills with the ability to build trust and collaborate across teams.
  • Comfortable working with technical information and manufacturing specifications.
  • Proficiency with ERP systems and Microsoft Office applications.

Preferred Qualifications
  • Bachelor's degree in Business Administration or a related field.
  • Experience using Microsoft Dynamics NAV or similar ERP systems.
  • Experience supporting aerospace, medical device, or highly regulated industries.
  • Project coordination or leadership experience.

Contact us today to learn more!
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About MJ Morgan Group

Sourced by ZipRecruiter

MJ Morgan Group was founded in 2006 by Michael Morgan. At the time, Michael was president and managing partner of a different recruiting firm specializing in light industrial staffing. He recognized the lack of opportunity for professional placements, so he launched his own staffing company — and thus, MJ Morgan Group was born. Since then, our company has grown into a full-service recruiting firm, helping companies in DC, Maryland, Virginia, and beyond staff the right workers for the job. Our divisions include IT, engineering, sales, marketing, accounting, administrative, light industrial, and others. Today, the professionals at MJ Morgan Group have over 30 years of combined experience with diverse backgrounds and fresh perspectives to help us deliver the best solutions for companies and candidates alike. Our flexibility means we can change as the business world continues to evolve.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Baltimore, MD, US

Year founded

2006

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