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Customer Service Representative Manufacturing Jobs in Ohio

The HC Companies

Customer Service Representative

Twinsburg, OH · On-site

$15 - $20.50/hr

Customer Service Representative The Customer Service Representative is passionate about delivering ... manufacturing, distribution, or logistics experience preferred. Familiarity with retail/big box ...

schwarzpartners

$14 - $19/hr

This position will work closely with the sales, accounting, CSR's and manufacturing personnel to meet the customer's needs. Northwest Packaging truly values our employees as our greatest asset and we ...

Great Work! Employment Services

Be Seen First

Customer Service Representative

Strongsville, OH · On-site

$20 - $22/hr

We are seeking a professional, customer-focused Customer Service Representative to join a growing manufacturing team. This is an excellent opportunity for someone with strong B2B customer service ...

Growscape

Customer Service Representative

Twinsburg, OH · On-site

$15 - $20.50/hr

The Customer Service Representative is passionate about delivering a professional, responsive ... manufacturing, distribution, or logistics experience preferred. Familiarity with retail/big box ...

Brenntag AG

Customer Service Representative

Hebron, OH · On-site

$14.75 - $20/hr

Customer Service Representative The Customer Service Representative is responsible for creating a ... Chemical Distribution or Manufacturing is a plus. * Must have the capacity to problem solve, work ...

Welch Packaging

Customer Service Representative

Toledo, OH · On-site

$14.25 - $19.50/hr

Manufacturing environment may be loud, hot/cold depending on season. Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by ...

Welch Packaging

Customer Service Representative

Toledo, OH · On-site

$14.75 - $20/hr

Manufacturing environment may be loud, hot/cold depending on season. Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by ...

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All JobsCustomer Service Representative Manufacturing JobsCustomer Service Representative Manufacturing Jobs in Ohio

Customer Service Representative Manufacturing information

See Ohio salary details

$9

$17

$25

How much do customer service representative manufacturing jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service representative manufacturing in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a customer service representative do in manufacturing?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service representative in manufacturing?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a customer service representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.
What are popular job titles related to Customer Service Representative Manufacturing jobs in Ohio? For Customer Service Representative Manufacturing jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Manufacturing jobs in Ohio look for? The top searched job categories for Customer Service Representative Manufacturing jobs in Ohio are:
Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Service Representative

Associated Materials

Cuyahoga Falls, OH • On-site

$21/hr

Full-time

Re-posted 17 days ago

Associated Materials rating

5.6

Company rating: 5.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative
Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands.
If you want to be part of a company where your ideas and input are more than just encouraged--they are valued--this is the place for you. At Associated Materials / Alside, your contributions will provide an immediate and lasting impact, helping us achieve what is possible.
POSITION SUMMARY:
Founded in 1947, Alside is a leading manufacturer and distributor of exterior building products for residential and commercial remodeling and new construction markets.
The Customer Service Representative serves as the end point of contact for customers and is responsible for seeing that customer issues are resolved to completion. The Customer Service Representative serves as the customer advocate and has a passion for meeting and exceeding our customer's expectations. Through the use of excellent communication and by building a reputation for following through on commitments, this role plays a very important part in the success of our customers and of Associated Materials.
DAY-TO-DAY RESPONSIBILITIES:
  • Maintain accurate and detailed customer account information and keep each respective Territory Sales Manager knowledgeable of all activities associated with each customer account.
  • Assist in Customer onboarding; through initial reach out and process review. Walk new customers through "How we do business"
  • Investigates issues and prepares/processes credit memos, debit memos, and return material authorizations as needed to resolve customer issues in a timely manner.
  • Provide current pricing information as needed.
  • Provide product technical information as required to respond to customer technical inquiries and to recommend alternative materials or products. Refer customer to appropriate qualified divisional personnel in response to sophisticated customer technical inquiries.
  • Proactively build customer relationships through outbound check-in calls.
  • Maintain accurate and current product offering and lead time information.
  • Notify customers and sales representatives of potential missed shipments and revised dates well in advance of missing the original promise date.
  • Using routine exception reports, monitor orders that are not progressing through the process smoothly and intervene as necessary to ensure maximum customer satisfaction.
  • Learn each function of the department, as applicable.

EDUCATION AND EXPERIENCE:
  • 3+ years customer service experience required.
  • Must be hardworking and energetic with the ability to handle a large volume of calls
  • Deadline & detail oriented.
  • Strong communication and follow through skills.
  • Professional phone and email etiquette
  • Ability to react well under pressure
  • Must be dependable, with a strong sense of urgency
  • Demonstrate the Associated Materials Core Behaviors:
    • Customer Focus
    • Results Oriented
    • Leader of Positive Change
    • Precision
    • Business Acumen
    • Problem Solving
    • Initiative
    • Effective communicator
    • Job Knowledge
  • Have a good working knowledge of Sales Force and AS400 is a plus.

A brand of Associated Materials, Alside has been a leading manufacturer of vinyl siding and accessories and vinyl windows and patio doors for the residential and commercial remodeling and new construction markets for more than seven decades.
With our strong vertical integration of manufacturing, distribution, and installation, we provide a one-stop resource for high-quality building materials and streamlined operations. With headquarters in Cuyahoga Falls, Ohio, Alside owns and operates more than 100 supply centers and has seven manufacturing facilities across the U.S.
Associated Materials . . . Building Products Better
Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.
$21.00/hour
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