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Manufacturing Customer Service Rep Jobs in Ohio (NOW HIRING)

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Representative at our corporate office in Bryan, OH. For over 110 years, Bard Manufacturing ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Representative at our corporate office in Bryan, OH. For over 110 years, Bard Manufacturing ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Representative at our corporate office in Bryan, OH. For over 110 years, Bard Manufacturing ...

CFS

Customer Service Representative

Troy, OH · On-site

$41K - $52K/yr

Customer Service Representative On-site | Troy, OH Salary: $41,000-52,000 About the Company Our client, who is a well-established manufacturing organization, is seeking a Customer Service ...

NESCO Inc

Customer Service Representative

Painesville, OH · On-site

$17/hr

Starting at $17.00/hour - DOE | Full-Time Nesco Resource is hiring a Customer Service Representative for a growing manufacturing client. If you enjoy helping customers, staying organized, and working ...

Quanex

Customer Service Representative

Zanesville, OH

$21/hr

The Customer Service Representative performs a range of duties to process residential product ... Two years of prior Customer Service experience in a manufacturing environment preferred. * Highly ...

NESCO Inc

Customer Service Representative

Mentor, OH · On-site

$17/hr

Starting at $17.00/hour - DOE| Full-Time Nesco Resource is hiring a Customer Service Representative for a growing manufacturing client. If you enjoy helping customers, staying organized, and working ...

Standex

Customer Service Representative

Fairfield, OH · On-site

$15 - $20.50/hr

Our global manufacturing footprint spans the United States, Mexico, the United Kingdom, Germany, Japan, China, and India. The Customer Service Representative (CSR) is responsible for managing ...

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Manufacturing Customer Service Rep information

What is a manufacturing customer service rep?

A Manufacturing Customer Service Rep serves as the main point of contact between customers and a manufacturing company. They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.

What are the typical daily responsibilities of a manufacturing customer service rep?

As a Manufacturing Customer Service Rep, your day will often involve processing customer orders, answering product or order status inquiries, and coordinating with production and shipping teams to ensure timely delivery. You will frequently troubleshoot issues, update customers on their order progress, and resolve any discrepancies or complaints. Collaboration with colleagues in sales, logistics, and production is common as you work together to meet customer needs. This role is fast-paced and requires strong organizational skills to manage multiple accounts and tasks simultaneously, giving you valuable experience in supply chain and client relationship management.

What are the key skills and qualifications needed to thrive in a manufacturing customer service rep position?

To thrive as a Manufacturing Customer Service Rep, you need a solid understanding of manufacturing processes, product knowledge, and strong communication skills, usually supported by a high school diploma or associate degree. Familiarity with ERP systems, order management software, and CRM tools is commonly required, along with basic proficiency in Microsoft Office. Standout candidates excel in problem-solving, adaptability, and building rapport with both customers and internal teams. These skills are crucial for efficiently resolving customer inquiries and ensuring a smooth flow of information between production, sales, and clients.

What are popular job titles related to Manufacturing Customer Service Rep jobs in Ohio?

For Manufacturing Customer Service Rep jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Manufacturing Customer Service Rep jobs in Ohio look for?

The top searched job categories for Manufacturing Customer Service Rep jobs in Ohio are:

What cities in Ohio are hiring for Manufacturing Customer Service Rep jobs?

Cities in Ohio with the most Manufacturing Customer Service Rep job openings:

Manufacturing Customer Service Rep jobs near you
Infographic showing various Manufacturing Customer Service Rep job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Bryan, OH • On-site

Bard Manufacturing
Industrial Machinery Manufacturing • 201 - 500 employees
Learn more about Bard Manufacturingexternal

$15 - $20.25/hr

Full-time

Posted 14 days ago

Job description

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Representative at our corporate office in Bryan, OH.

For over 110 years, Bard Manufacturing Company has been a family owned and operated company, leading the HVAC industry in the modular, classroom, equipment shelter, and other light commercial markets. With production facilities in Ohio, Georgia, and Mexico, we service our customers both nationwide and internationally by designing and manufacturing cutting-edge engineered products.

Scope and Responsibilities:

The Customer Service Representative handles customer phone calls and manages accounts in order to provide complete customer service from receipt of order to final shipment of product for a specific territory.

Specific responsibilities include, but are not limited to:

  • Receives, enters, allocates and acknowledges customer orders promptly and accurately as required. Performs necessary activities to ship customer's orders (i.e., assigning accurate routings for shipments; coordinating and scheduling truckload shipments, printing packing sheets, etc.).
  • Handles phone calls to assist customers in many ways (i.e. selecting correct products, presenting alternative solutions to assure quality and customer retention, answer miscellaneous questions, etc.). If a non-Bard distributor, makes referrals to a Bard distributor.
  • Enters requests for special quotes and answers availability and pricing questions from customers, which requires understanding the product line, the computer system, Bard policies, and the Bard marketing network.
  • Enters return authorizations, debits and credits as required.
  • Becomes proficient at other CSR territories in order to cover as a back-up.
  • All other duties as assigned by manager.

The successful candidate will possess the following skills/abilities:

  • High School diploma required; Associates degree in business or related field preferred; or 2-5 years customer service experience; or an equivalent combination of education and experience.
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
  • Computer aptitude (MS Word, Excel, Outlook, Epicor)
  • Superior written and oral communication skills.
  • Ability to read and comprehend information and ideas presented in writing.
  • Ability to work in a fast-paced environment.
  • High attention to detail and thorough in completing work tasks.
  • Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Ability to multi-task