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Manufacturing Customer Service Rep Jobs (NOW HIRING)

Reading Truck

Manufacturing CSR

Reading, PA

$15.25 - $21/hr

Manufacturing Csr II The Manufacturing Csr II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with customer ...

jbpco

Manufacturing CSR

Reading, PA · On-site

$15.25 - $21/hr

How You Will Make an Impact The Manufacturing CSR II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with ...

QuickCable

Customer Service Representative

Franksville, WI · Hybrid

$18 - $20/hr

Customer Service Representative 8:00 am-4:30 pm 2 days per week on site, remainder of week remote ... Requirements: * 3+ years of experience working within a manufacturing customer service atmosphere ...

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How much do manufacturing customer service rep jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for manufacturing customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Manufacturing Customer Service Rep position, and why are they important?

To thrive as a Manufacturing Customer Service Rep, you need a solid understanding of manufacturing processes, product knowledge, and strong communication skills, usually supported by a high school diploma or associate degree. Familiarity with ERP systems, order management software, and CRM tools is commonly required, along with basic proficiency in Microsoft Office. Standout candidates excel in problem-solving, adaptability, and building rapport with both customers and internal teams. These skills are crucial for efficiently resolving customer inquiries and ensuring a smooth flow of information between production, sales, and clients.

What are the typical daily responsibilities of a Manufacturing Customer Service Rep?

As a Manufacturing Customer Service Rep, your day will often involve processing customer orders, answering product or order status inquiries, and coordinating with production and shipping teams to ensure timely delivery. You will frequently troubleshoot issues, update customers on their order progress, and resolve any discrepancies or complaints. Collaboration with colleagues in sales, logistics, and production is common as you work together to meet customer needs. This role is fast-paced and requires strong organizational skills to manage multiple accounts and tasks simultaneously, giving you valuable experience in supply chain and client relationship management.

What is a Manufacturing Customer Service Rep job?

A Manufacturing Customer Service Rep serves as the main point of contact between customers and a manufacturing company. They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.

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Manufacturing Customer Service Rep jobs near you

Manufacturing Customer Service Representative

Aluminum Product Manufacturer, Fabricator and Finisher

Corona, CA • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Manufacturing Customer Service Representative

Precision Screen & Security Products – Corona, CA

About Us

Precision Screen and Security Products is a leading manufacturer in the fenestration and security industry. We are committed to delivering high-quality products and exceptional customer service to clients across multiple industries.

Position Summary

We are seeking a detail-oriented and customer-focused Manufacturing Customer Service Representative to serve as the primary point of contact for our clients. This role works closely with sales, engineering, production, and logistics teams to coordinate orders, resolve issues, and ensure an outstanding customer experience.

Key Responsibilities

  • Respond promptly to customer inquiries via phone and email
  • Process and manage orders accurately and efficiently
  • Coordinate with production and logistics to ensure timely delivery
  • Communicate order status updates and potential delays proactively
  • Resolve customer concerns in a professional and timely manner
  • Maintain accurate records in CRM and internal systems
  • Provide product information and technical support
  • Collaborate with sales on upselling and cross-selling opportunities
  • Assist in improving customer service processes and procedures

Qualifications

  • High school diploma or equivalent
  • 2+ years customer service experience in a manufacturing environment preferred
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office and CRM systems
  • Excellent organizational and multitasking skills
  • Problem-solving mindset with strong attention to detail
  • Ability to thrive in a fast-paced, team-oriented environment

Company Description

FOR MORE THAN 75 YEARS, Universal Molding Company and it's subsidiaries has provided quality metal roll forming, fabrication, extrusion, and finishing to customers in a wide range of industries as well as high quality security and fenestration products for homes and commercial businesses. We have earned a reputation for superior workmanship, competitive pricing, and incomparable service. Our "One-stop Shop" ensures that customer orders meet the highest expectations. We utilize equipment designed for the ultimate in accuracy and precision. This mix of dependable machinery, skilled engineering support, turnkey operations and friendly, knowledgeable customer service is how we deliver the best possible product, hassle free and on time.
• Full modern production facilities
• One-stop operation- saves time, money and hassles
• Friendly, knowledgeable people
• Advanced engineering, research, and development
• Rigid quality control
• Warehousing service available