ZipRecruiter

Log In

1

Manufacturing Customer Service Rep Jobs (NOW HIRING)

ASI Accurate Partitions

Be Seen First

Manufacturing (Customer Service)

Burr Ridge, IL · On-site

$20/hr

Perform order write-ups and break orders down into individual components for manufacturing and shipping. After-Sale Customer Service * Field customer reports of freight damage and determine the ...

Surge Staffing

Customer Service Representative

Reno, NV · On-site

$20/hr

Job Summary We are seeking a detail-oriented Customer Service Representative to join our manufacturing team in Reno, NV. In this role, you will serve as the primary point of contact for customers by ...

Confidental

CSR-Manufacturing

Corona, CA · On-site

$25 - $27/hr

Job Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of ...

next page

Showing results 1-20

All JobsManufacturing Customer Service Rep Jobs

Manufacturing Customer Service Rep information

See salary details

$9

$18

$26

How much do manufacturing customer service rep jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for manufacturing customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Manufacturing Customer Service Rep position, and why are they important?

To thrive as a Manufacturing Customer Service Rep, you need a solid understanding of manufacturing processes, product knowledge, and strong communication skills, usually supported by a high school diploma or associate degree. Familiarity with ERP systems, order management software, and CRM tools is commonly required, along with basic proficiency in Microsoft Office. Standout candidates excel in problem-solving, adaptability, and building rapport with both customers and internal teams. These skills are crucial for efficiently resolving customer inquiries and ensuring a smooth flow of information between production, sales, and clients.

What are the typical daily responsibilities of a Manufacturing Customer Service Rep?

As a Manufacturing Customer Service Rep, your day will often involve processing customer orders, answering product or order status inquiries, and coordinating with production and shipping teams to ensure timely delivery. You will frequently troubleshoot issues, update customers on their order progress, and resolve any discrepancies or complaints. Collaboration with colleagues in sales, logistics, and production is common as you work together to meet customer needs. This role is fast-paced and requires strong organizational skills to manage multiple accounts and tasks simultaneously, giving you valuable experience in supply chain and client relationship management.

What is a Manufacturing Customer Service Rep job?

A Manufacturing Customer Service Rep serves as the main point of contact between customers and a manufacturing company. They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.

More about Manufacturing Customer Service Rep jobs
What cities are hiring for Manufacturing Customer Service Rep jobs? Cities with the most Manufacturing Customer Service Rep job openings:
What states have the most Manufacturing Customer Service Rep jobs? States with the most job openings for Manufacturing Customer Service Rep jobs include:
What job categories do people searching Manufacturing Customer Service Rep jobs look for? The top searched job categories for Manufacturing Customer Service Rep jobs are:
Manufacturing Customer Service Rep jobs near you
Infographic showing various Manufacturing Customer Service Rep job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Manufacturing Customer Service Representative

Manufacturing Customer Service Representative

CFS

Kentwood, MI • On-site

$50K - $70K/yr

Full-time

Retirement, PTO

Posted 22 days ago

Job description

Manufacturing Customer Service Representative

We are seeking a Manufacturing Customer Service Representative to join a fast‑paced, team‑oriented industrial manufacturing environment in Grand Rapids, MI. This role is ideal for someone who thrives in business‑to‑business communication, understands the rhythm of a production‑driven organization, and enjoys being the go‑to resource for customers who depend on accurate information and exceptional service.

As a Manufacturing Customer Service Representative, you will be responsible for managing and responding to customer requests via phone and email, providing timely status updates, and addressing product‑related questions with confidence and professionalism. You’ll collaborate closely with internal teams—including sales, engineering, and production—to ensure customers receive accurate information and a seamless experience from order placement through delivery.

Primary Duties

  • Serve as the main point of contact for B2B customers, demonstrating strong business‑to‑business customer service experience.
  • Respond to customer inquiries through phone, email, and CRM systems with urgency and accuracy.
  • Provide detailed order status updates, lead‑time information, and product knowledge as a Manufacturing Customer Service Representative.
  • Work cross‑functionally with internal departments to resolve issues, clarify specifications, and support customer needs.
  • Utilize Salesforce (preferred) or similar CRM tools to manage customer interactions, track communication, and maintain organized records.
  • Support sales and account management teams by identifying customer needs and ensuring a smooth flow of information.
  • Maintain a team‑focused, solutions‑driven attitude while representing the company’s commitment to quality and service.

Qualifications

  • Proven experience in business‑to‑business customer service, ideally within a manufacturing or industrial setting.
  • Salesforce experience strongly preferred; other CRM experience considered.
  • Strong communication skills with the ability to explain product details and order information clearly.
  • Ability to multitask, prioritize, and stay organized in a fast‑moving environment.
  • A collaborative mindset—being a Manufacturing Customer Service Representative means working closely with others to deliver results.
  • High attention to detail and a proactive approach to problem‑solving.

Why This Role Matters: The Manufacturing Customer Service Representative plays a critical role in maintaining strong customer relationships and ensuring the company’s reputation for reliability and responsiveness. Your ability to communicate clearly, manage details, and support customers directly impacts the success of the team and the satisfaction of our partners.

If you’re a motivated professional who enjoys helping customers, understands manufacturing workflows, and thrives in a collaborative environment, this Manufacturing Customer Service Representative position offers a rewarding opportunity to grow and make an impact.

Salary Based on Experience: $50,000 - $70,000. Benefits, 401k, and PTO package as well!

#INJUN2026

#INJUL2026

Apply