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Manufacturing Customer Service Rep Jobs (NOW HIRING)

Semiserve

Customer Service Representative

Ashburn, VA

$20 - $23/hr

Customer Service Representative Location: Ashburn, VA Pay: $20.00-$23.00/hour Schedule: Full-Time ... Previous technical or manufacturing customer service experience is a plus. #INDE Education:

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How much do manufacturing customer service rep jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for manufacturing customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a manufacturing customer service rep position?

To thrive as a Manufacturing Customer Service Rep, you need a solid understanding of manufacturing processes, product knowledge, and strong communication skills, usually supported by a high school diploma or associate degree. Familiarity with ERP systems, order management software, and CRM tools is commonly required, along with basic proficiency in Microsoft Office. Standout candidates excel in problem-solving, adaptability, and building rapport with both customers and internal teams. These skills are crucial for efficiently resolving customer inquiries and ensuring a smooth flow of information between production, sales, and clients.

What are the typical daily responsibilities of a manufacturing customer service rep?

As a Manufacturing Customer Service Rep, your day will often involve processing customer orders, answering product or order status inquiries, and coordinating with production and shipping teams to ensure timely delivery. You will frequently troubleshoot issues, update customers on their order progress, and resolve any discrepancies or complaints. Collaboration with colleagues in sales, logistics, and production is common as you work together to meet customer needs. This role is fast-paced and requires strong organizational skills to manage multiple accounts and tasks simultaneously, giving you valuable experience in supply chain and client relationship management.

What is a manufacturing customer service rep?

A Manufacturing Customer Service Rep serves as the main point of contact between customers and a manufacturing company. They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.

More about Manufacturing Customer Service Rep jobs
What cities are hiring for Manufacturing Customer Service Rep jobs? Cities with the most Manufacturing Customer Service Rep job openings:
What states have the most Manufacturing Customer Service Rep jobs? States with the most job openings for Manufacturing Customer Service Rep jobs include:
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Manufacturing Customer Service Rep jobs near you
Infographic showing various Manufacturing Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Manufacturing Customer Service Representative

Thunderbird Metals

Saint Louis, MO • On-site

$22 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Manufacturing Customer Service Representative Position Overview
As a Customer Service Representative, you will be responsible for providing a high level of enthusiastic, detail-oriented customer service to customers and internal departments across the Thunderbird portfolio.
Manufacturing Customer Service Representative Essential Functions
  • Reviews customer orders for feasibility and accuracy.
  • Processes customer orders and issues work orders to manufacturing.
  • Controls materials and parts inventory to assure items are on hand as needed by manufacturing.
  • Responds to customer requests for information regarding order status.
  • Prepares Invoices for outgoing shipments.
  • Notifies customers of shipments if required by contract.
  • Handles majority of communication between Customers, Cost Estimating and Manufacturing.
  • Backs up Receptionist as needed.
  • Backs up Shipping as needed, preparing Packing Slips and BOL's.
  • Assists with other office administrative duties as needed, to include but not limited to mail, scanning and filing.
  • Performs other duties that may be assigned.
Manufacturing Customer Service Representative Required Experience
  • Ability to draft reports and correspondence.
  • Ability to effectively present information and respond to questions from customers and subcontractors.
  • Ability to use computer software such as word processing and spreadsheets.
  • Attention to detail and time management skills are essential.
Manufacturing Customer Service Representative Physical Demands and Work Environment
  • This position requires you to be onsite daily.
  • This position is primarily in an office environment.
  • Prolonged periods of sitting at a desk working on a computer.
  • Advanced skills in Microsoft Office Suite. +
  • Ability to establish trust, credibility, and rapport at all levels of the organization; seen as humble, direct, and authentic while possessing professional presence.
Company Overview
At Thunderbird, the collaborative relationship with our parent and partner companies allows us to better serve our customers - now and in the future. The Thunderbird family of American Manufacturing companies is driven by a mission to provide superior products and services, from prototype to delivery. Our dedicated leadership team's enduring vision is to hold and grow our companies to meet the higher needs of our global customers. We are guided by the unified pursuit of excellence, teamwork, and innovation. Thunderbird enables people to grow, companies to soar, and customers to succeed.
Benefits
  • 401(k) with matching program.
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
  • Paid Time Off
  • 9 Paid Holidays

Thunderbird is a drug and smoke free work environment and promotes safe work conditions.
Pay Range: $22 - $24 per hour

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