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Manufacturing Customer Service Rep Jobs in Texas

DXP

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

... Customer Service Representative to join our team in a fast-paced industrial distribution ... and manufacturing customers. This role is responsible for managing customer relationships ...

DXP

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

... Customer Service Representative to join our team in a fast-paced industrial distribution ... and manufacturing customers. This role is responsible for managing customer relationships ...

CACIQUE LLC

Customer Service Representative

Irving, TX · On-site

$14.75 - $20.25/hr

In a food manufacturing setting, the CSR plays a vital role in maintaining customer satisfaction while coordinating with internal teams to meet delivery and quality expectations. KEY RESPONSIBILITIES:

Moonshot

Customer Service Representative

Denton, TX · On-site

$15 - $20.50/hr

Director of Sales Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team in a custom OEM electrical manufacturing environment and ...

Amphenol

Customer Service Representative

Houston, TX · On-site

$13.75 - $18.75/hr

The Customer Service Representative (CSR) is responsible for providing timely, accurate, and ... Ability to navigate database, inventory, manufacturing, and order management systems * Strong ...

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Manufacturing Customer Service Rep information

What are the key skills and qualifications needed to thrive in the Manufacturing Customer Service Rep position, and why are they important?

To thrive as a Manufacturing Customer Service Rep, you need a solid understanding of manufacturing processes, product knowledge, and strong communication skills, usually supported by a high school diploma or associate degree. Familiarity with ERP systems, order management software, and CRM tools is commonly required, along with basic proficiency in Microsoft Office. Standout candidates excel in problem-solving, adaptability, and building rapport with both customers and internal teams. These skills are crucial for efficiently resolving customer inquiries and ensuring a smooth flow of information between production, sales, and clients.

What are the typical daily responsibilities of a Manufacturing Customer Service Rep?

As a Manufacturing Customer Service Rep, your day will often involve processing customer orders, answering product or order status inquiries, and coordinating with production and shipping teams to ensure timely delivery. You will frequently troubleshoot issues, update customers on their order progress, and resolve any discrepancies or complaints. Collaboration with colleagues in sales, logistics, and production is common as you work together to meet customer needs. This role is fast-paced and requires strong organizational skills to manage multiple accounts and tasks simultaneously, giving you valuable experience in supply chain and client relationship management.

What is a Manufacturing Customer Service Rep job?

A Manufacturing Customer Service Rep serves as the main point of contact between customers and a manufacturing company. They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.

What are popular job titles related to Manufacturing Customer Service Rep jobs in Texas? For Manufacturing Customer Service Rep jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Manufacturing Customer Service Rep jobs in Texas look for? The top searched job categories for Manufacturing Customer Service Rep jobs in Texas are:
What cities in Texas are hiring for Manufacturing Customer Service Rep jobs? Cities in Texas with the most Manufacturing Customer Service Rep job openings:
Manufacturing Customer Service Rep jobs near you
Infographic showing various Manufacturing Customer Service Rep job openings in Texas as of July 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution.

Manufacturing Customer Service Planner

Automatic Products Corporation

Garland, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

Automatic Products Corporation (APC) is a family-owned and operated, American contract manufacturer focused in the Aerospace & Defense and Energy industries. Since 1957, we have served a global customer base with manufacturing solutions that include rapid prototyping, short-run production, and full-scale manufacturing. We’re excited to welcome a driven, dependable professional who is ready to contribute, grow, and make a meaningful impact on our team.
POSITION SUMMARY:
The Customer Service Planner serves as the primary liaison between customers, production planning, and supply chain. This role ensures customer orders are accurately captured, scheduled, and delivered on time by coordinating demand, capacity, and material availability. The ideal candidate brings strong communication skills, manufacturing knowledge, and a proactive approach to solving problems before they impact customers.
ESSENTIAL FUNCTIONS:
  • Serve as the central point of contact for customers regarding order status, delivery schedules, lead times, and inventory availability.
  • Enter, review, and maintain customer orders in the ERP system, ensuring accuracy in pricing, quantities, promise dates, and configuration details.
  • Manage order changes, expedite requests, and customer inquiries with urgency and professionalism.
  • Collaborate with customers to collect regular demand forecasts and reconcile them with internal capacity plans.
  • Review, update, and maintain customer-facing and internal process documents to ensure accuracy and relevance. Verify that all departments are using the correct, up‑to‑date versions and coordinate revisions when changes are required.
  • Perform clerical duties including answering phones, filing, data entry.
QUALIFICATIONS:
  • High school diploma or equivalent
  • 5+ years of experience in manufacturing, production planning, customer service, or supply chain roles
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication skills
  • Experience in high-mix/low-volume or engineered‑to‑order manufacturing environments preferred
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Work is primarily performed in a professional office setting requiring prolonged periods of sitting at a desk and working on a computer. Regular use of standard office equipment such as computers, phones, printers, and copiers is required. The role may involve occasional standing, walking, bending, and light lifting of office supplies or files.
Automatic Products Corporation is an Equal Opportunity Employer with opportunities for advancement.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, protected veteran status, or other protected categories.  Reasonable accommodations may be provided to enable a person with a disability to perform the essential functions of the job.
Automatic Products Corporation offers a competitive salary and benefits that include 401(K), health insurance, PTO, and paid holidays.
 

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