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Senior Customer Service Representative Jobs in Texas

VIXXO

Senior Customer Service Representative

Dallas, TX · On-site

$19 - $26.25/hr

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Dallas, TX. THE ROLE The Senior Customer Service representative is the liaison between the customer and Vixxo ...

Hcltech

Senior Customer Service Rep

El Paso, TX · On-site

$17.50 - $24/hr

Senior Customer Service Rep El Paso, Texas Job Summary Senior Process Associate - CC plays a pivotal role in delivering exceptional customer service by managing complex calls and resolving escalated ...

HCLTech

Senior Customer Service Rep

El Paso, TX · On-site

$17.50 - $24/hr

Senior Customer Service Rep El Paso, Texas Job Summary Senior Process Associate - CC plays a pivotal role in delivering exceptional customer service by managing complex calls and resolving escalated ...

Service Squad

Be Seen First

Senior Customer Service Representative / Office Coordinator

Fort Worth, TX · On-site

$22 - $28/hr

Experience as a Senior CSR, Lead CSR, Dispatcher, Office Coordinator, Assistant Office Manager, or Office Manager is valuable. Most importantly, someone who doesn't believe any job is "beneath" them ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Texas

Senior Customer Service Representative information

See Texas salary details

$11

$21

$32

How much do senior customer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for senior customer service representative in Texas is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.75 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Texas?

The most popular types of Customer Service Representative jobs in Texas are:

What are popular job titles related to Senior Customer Service Representative jobs in Texas?

For Senior Customer Service Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Texas look for?

The top searched job categories for Senior Customer Service Representative jobs in Texas are:

What cities in Texas are hiring for Senior Customer Service Representative jobs?

Cities in Texas with the most Senior Customer Service Representative job openings:

What are popular job titles related to Senior Customer Service Representative jobs in TX?

For Senior Customer Service Representative jobs in TX, the most frequently searched job titles are:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,714 per year, or $21.5 per hour.

Sr. Customer Service Representative

Bright Mind Solutions LLC

San Antonio, TX • On-site

$30 - $32/hr

Contractor

Re-posted 2 hours ago

Job description

Sr. Customer Service Representative – Overseas Military Banking Program (OMBP)

Location: San Antonio, TX

Work Arrangement: Hybrid (Pensacola, FL HQ)

Position Overview:

We are seeking a highly motivated and experienced Sr. Customer Service Representative to support the Overseas Military Banking Program (OMBP).

This role involves providing exceptional customer service through both verbal and written communication channels, including phone calls and secure online banking messages.

The ideal candidate will handle a wide range of inquiries, from routine questions to complex account issues, ensuring a seamless and positive customer experience.

Key Responsibilities:

  • Respond to customer inquiries via phone and online banking messages.
  • Process wire transfers and conduct account closures.
  • Perform general account maintenance and data entry tasks.
  • Assist with online and mobile banking troubleshooting.
  • Educate customers on self-service tools and digital banking options.
  • Ensure compliance with established policies, procedures, and guidelines.
  • Support off-phone tasks and special assignments as needed.

Required Qualifications:

  • Minimum 1 year of customer service experience.
  • Strong critical thinking and problem-solving abilities.
  • Excellent verbal, written, and active listening skills.
  • Ability to multitask and manage time effectively.
  • High attention to detail and accuracy.
  • Proficiency in basic computer skills and navigating multiple systems.
  • Self-motivated, team-oriented, and adaptable to change.
  • Professional and tactful handling of customer concerns.

Preferred Qualifications:

  • 1–3 years of experience in a contact center environment.
  • Prior banking or financial services experience.
  • Proficiency in Microsoft Word, Excel, and Outlook.

Work Schedule:

Monday – Friday | 7:45 AM – 5:00 PM

If you are interested or have any references please share resume at mukul@brightmindsol.com.