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Professional Customer Service Representative Jobs in Texas

Talent Haven HR

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

Job Summary We are looking for a customer-focused and professional Customer Service Representative to assist customers, address inquiries, and support positive customer experiences. This role is ...

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Professional Customer Service Representative information

What is the difference between Professional Customer Service Representative vs Customer Support Specialist?

AspectProfessional Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; certifications are optional but beneficial
Work EnvironmentCall centers, retail, corporate officesCall centers, online support, technical support teams
Industry UsageRetail, telecommunications, banking, healthcareTechnology, software, e-commerce, telecom
Job FocusHandling customer inquiries, resolving issues, providing product infoTechnical troubleshooting, product support, account assistance

Both roles involve assisting customers, but Professional Customer Service Representatives typically focus on general inquiries and issue resolution, while Customer Support Specialists often handle technical or specialized support tasks. The roles overlap in work environment and industry usage, making them closely related but distinct in focus.

What is considered professional customer service as a professional customer service representative?

Professional customer service as a customer service representative involves effectively communicating with customers, demonstrating patience and empathy, resolving issues efficiently, and maintaining a positive attitude. It also includes knowledge of company policies, active listening skills, and the ability to use customer service tools such as CRM software to ensure customer satisfaction.

What are the most commonly searched types of Customer Service Representative jobs in Texas?

The most popular types of Customer Service Representative jobs in Texas are:

What cities in Texas are hiring for Professional Customer Service Representative jobs?

Cities in Texas with the most Professional Customer Service Representative job openings:

Professional Customer Service Representative jobs near you

Customer Service Representative

Jobs4U

Frisco, TX • On-site

$25/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
  •  
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.