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Customer Service Representative Evening Jobs in Texas

Tempo Service

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Summary: Tempo's Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be ...

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Customer Service Representative Evening information

What are the unique challenges of working as a customer service representative evening?

Evening Customer Service Representatives often handle customer inquiries outside of standard business hours, which can include managing urgent concerns or assisting clients from different time zones. This shift may mean working with fewer on-site supervisors or support staff, requiring strong problem-solving skills and a high degree of independence. Additionally, evening shifts can involve a different customer demographic, such as individuals needing after-hours support, making adaptability and patience especially important. Team communication is typically managed through digital tools and scheduled check-ins to ensure continuity and support across shifts.

What is a customer service representative evening?

Customer Service Representative Evening positions are roles where individuals assist customers with inquiries, complaints, or support needs during evening hours, typically after standard business times. These representatives handle phone calls, emails, or chats, providing information, resolving issues, and ensuring customer satisfaction. The evening shift is ideal for those who need daytime flexibility or who thrive in later work hours. Often, these positions are found in call centers or companies with 24/7 customer support. Strong communication skills and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service representative evening, and why are they important?

To thrive as a Customer Service Representative Evening, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is often required. Patience, resilience, and a positive attitude are essential soft skills for handling challenging customer interactions during off-peak hours. These skills ensure effective problem resolution, high customer satisfaction, and reliable support outside standard business hours.

What is the difference between Customer Service Representative Evening vs Customer Service Representative Day?

AspectCustomer Service Representative EveningCustomer Service Representative Day
Work HoursTypically evening shifts from 4 PM to 12 AMStandard daytime shifts from 8 AM to 4 PM or 9 AM to 5 PM
Work EnvironmentSame call centers or customer support offices, often quieter in eveningsSame environments, busier during regular business hours
Required CredentialsHigh school diploma or equivalent; customer service experienceSame as evening shift, often with more daytime availability
Employer & Industry UsageCommon in retail, telecom, and service industries with 24/7 supportStandard business hours support in similar industries

Both roles require similar skills and credentials, but the main difference lies in working hours. Evening shifts cater to customers outside regular business hours, while day shifts serve customers during standard hours. Your choice depends on your schedule preference and availability.

What are the most commonly searched types of Customer Service Representative jobs in Texas? The most popular types of Customer Service Representative jobs in Texas are:
What cities in Texas are hiring for Customer Service Representative Evening jobs? Cities in Texas with the most Customer Service Representative Evening job openings:
Customer Service Representative Evening jobs near you
Infographic showing various Customer Service Representative Evening job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Evening Customer Service Rep - BILINGUAL

Mr Greens Produce Inc

Austin, TX • On-site

$15.25 - $19.25/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 29 days ago

Job description

Evening Customer Service Rep - BILINGUAL

Mr. Greens Produce is hiring an Evening Customer Service Representative in Austin!

Must be Bilingual (English/Spanish)

Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Florida. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.

Summary

Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.

Responsibilities
  • Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
  • Handle and carefully respond to all customer and sales inquiries via phone, email and chat
  • Provide excellent customer service
  • Aim to answer questions on the first call by being proactive in your customer service approach
  • Facilitate communication among customers, sales, transportation and warehouse.
Requirements
  • Strong communication skills
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail
  • Ability to prioritize based tasks based on deadlines
  • Working knowledge of Microsoft Office (Outlook, Word, Excel)
  • Ability to work independently and still be a team player
  • High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.
  • Must be able to work weekends.
    • Evening Shift: 4:30PM - 12:30AM

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position works in an office environment with low to moderate noise levels.
  • Individual sits for long periods of time while operating a keyboard and communicating via telephone.
  • May involve standing/walking as needed primarily on a level surface throughout the day.
  • May include lifting things up to 15 pounds, on occasion.
Benefits
  • Referral program
  • Health insurance
  • Paid time off
  • Vision insurance
  • Health savings account
  • Dental insurance
  • Life insurance
  • Employee assistance program
  • Disability insurance
  • Paid holidays

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