ZipRecruiter

Log In

1

Lead Customer Service Representative Jobs (NOW HIRING)

next page

Showing results 1-20

People also search for

All JobsLead Customer Service Representative Jobs

Lead Customer Service Representative information

See salary details

$20.5K

$48.1K

$67.5K

How much do lead customer service representative jobs pay per year?

As of Jun 8, 2026, the average yearly pay for lead customer service representative in the United States is $48,086.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is the difference between Lead Customer Service Representative vs Customer Service Supervisor?

AspectLead Customer Service RepresentativeCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma; often some supervisory or leadership training
Work EnvironmentCall centers, retail, or service departmentsCall centers, retail stores, or corporate customer service teams
Employer UsageFrontline role focusing on customer interactions and team supportOversees team performance, manages escalations, and reports to management

The main difference is that a Lead Customer Service Representative primarily handles customer interactions and supports team members, while a Customer Service Supervisor manages the team, oversees operations, and handles escalated issues. Both roles require customer service experience, but the supervisor position involves more leadership responsibilities and oversight.

What are the key skills and qualifications needed to thrive as a Lead Customer Service Representative, and why are they important?

To thrive as a Lead Customer Service Representative, you need strong interpersonal communication skills, problem-solving ability, and prior experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is typically required. Leadership, patience, and conflict resolution are standout soft skills that help manage teams and handle complex customer situations. These capabilities ensure smooth team operations, high customer satisfaction, and effective issue resolution.

What are Lead Customer Service Representatives?

Lead Customer Service Representatives are experienced professionals who oversee and guide customer service teams. They handle complex customer inquiries, resolve escalated issues, and ensure high levels of customer satisfaction. In addition to their own customer service duties, they are responsible for training, mentoring, and supporting team members, as well as coordinating workflow and helping implement company policies. Their role is key in maintaining efficient operations and fostering a positive customer experience.

How does a Lead Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

As a Lead Customer Service Representative, you frequently serve as the main point of contact between the customer service team and other departments, such as billing, technical support, or sales. When customers present complex or escalated issues, you coordinate with these teams to gather accurate information and ensure a swift resolution. This role requires strong communication and problem-solving skills, as well as the ability to advocate for the customer while balancing company policies. Effective collaboration not only helps resolve issues efficiently but also fosters stronger interdepartmental relationships and enhances the overall customer experience.
More about Lead Customer Service Representative jobs
What cities are hiring for Lead Customer Service Representative jobs? Cities with the most Lead Customer Service Representative job openings:
Who are the top companies hiring for Lead Customer Service Representative jobs? The top employers for Lead Customer Service Representative jobs are:
What states have the most Lead Customer Service Representative jobs? States with the most job openings for Lead Customer Service Representative jobs include:
What job categories do people searching Lead Customer Service Representative jobs look for? The top searched job categories for Lead Customer Service Representative jobs are:
What are popular job titles related to Lead Customer Service Representative jobs? For Lead Customer Service Representative jobs, the most frequently searched job titles are:
Lead Customer Service Representative jobs near you
Infographic showing various Lead Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 36% Full Time, 61% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,086 per year, or $23.1 per hour.

Lead Customer Service Representative

Cornerstone Veterinary Clinic

Piqua, OH

Other

Posted 23 hours ago

Job description

Lead Customer Service Representative (CSR) – Veterinary Practice

We are seeking a dependable, organized, and compassionate Lead Customer Service Representative to join our one-doctor veterinary practice. This position plays a vital role in ensuring excellent client communication, efficient patient flow, and daily operational support for our veterinary team.

The ideal candidate is a strong communicator who thrives in a fast-paced environment, can confidently multitask, and enjoys helping both clients and coworkers. This is a leadership-oriented role that works closely with the Practice Manager and helps support and guide our part-time CSR team member.

Position Summary

The Lead CSR serves as the primary point of contact for clients while helping coordinate communication, scheduling, and workflow throughout the day. This individual helps maintain a positive client experience, supports the veterinary team in staying on schedule, and assists with front office leadership responsibilities.

Responsibilities

Answer incoming phone calls professionally and efficiently

Monitor and respond to emails and faxes

Triage phone calls and relay accurate messages to doctors and staff

Manage appointment scheduling and daily calendar flow

Room patients and assist with maintaining timely appointments

Handle walk-in client questions and appointment requests

Call prescriptions into outside pharmacies as directed

Communicate clearly with clients regarding appointments, medications, and follow-up care

Assist in maintaining smooth front office operations

Work collaboratively with the veterinary team to support patient care and client service

Provide leadership and support to the part-time CSR team member

Report directly to the Practice Manager regarding workflow, scheduling, and operational needs

Qualifications

Previous veterinary reception or veterinary customer service experience preferred

Strong communication and interpersonal skills

Ability to multitask and remain organized in a busy environment

Comfortable handling multiple phone lines and client interactions

Professional, compassionate, and team-oriented attitude

Basic computer and scheduling software proficiency

Ability to prioritize tasks and maintain efficiency under pressure

Preferred Qualities

Leadership or supervisory experience

Experience in a veterinary or medical office setting

Strong attention to detail and follow-through

Positive attitude and willingness to help wherever needed

What We Offer

Supportive team environment

Opportunity for growth

Meaningful work helping pets and their families

Competitive pay based on experience

If you are passionate about client service, enjoy working as part of a collaborative veterinary team, and are looking for a leadership opportunity in a small practice setting, we would love to hear from you.

Apply