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Customer Service Team Leader Jobs (NOW HIRING)

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Customer Service- Team Leader

Wentzville, MO · On-site

$23/hr

Customer Service Team Lead Location: Wentzville MO, 63385 Starting Rate: $23 per hour- Based on ... This role is for a leader who wants both You love helping teammates grow. You love helping ...

Meijer, Inc.

Service Team Leader

Ontario, OH

$15.25 - $20/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

New

Meijer

Service Team Leader

Fraser, MI · On-site

$14.50 - $19/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

Meijer

Service Team Leader

Grand Rapids, MI · On-site

$15.25 - $20.25/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

Meijer

Service Team Leader

Ontario, OH · On-site

$15.25 - $20/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

New

Meijer Companies Ltd

Service Team Leader

Bainbridge, OH · On-site

$14.25 - $18.75/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

Meijer

Service Team Leader

Canton, MI

$14.75 - $19.50/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

ABB

Service Team Leader

IA · Remote

$16.50 - $21.50/hr

In this role, you will have the opportunity to supervise a team of service engineers and ... Ensures customer focus, understanding of sense of urgency, and care in their own area of ...

TOKYO JOES LLC

Service Team Leader

Longmont, CO · On-site

$15.75 - $20.75/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Fort Collins, CO · On-site

$15.50 - $20.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Colorado Springs, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Denver, CO · On-site

$19.25/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

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How much do customer service team leader jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service team leader in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Customer Service Team Leader, and how can they be effectively managed?

Customer Service Team Leaders often encounter challenges such as balancing team performance metrics with individual employee needs, handling escalated customer issues, and maintaining team morale during high-stress periods. Effective management involves clear communication, regular coaching sessions, and fostering a supportive team environment. Additionally, successful leaders leverage data to identify trends and proactively address issues, ensuring both customer satisfaction and team development.

What are the key skills and qualifications needed to thrive as a Customer Service Team Leader, and why are they important?

To thrive as a Customer Service Team Leader, you need strong leadership abilities, in-depth customer service knowledge, and experience often supported by a degree or relevant certifications. Familiarity with CRM systems, call center software, and performance management tools is typically required. Excellent communication, conflict resolution, and motivational skills help you inspire your team and handle challenging situations effectively. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving operational goals.

What are Customer Service Team Leaders?

Customer Service Team Leaders are professionals who oversee and support a team of customer service representatives. Their main responsibilities include ensuring high-quality customer service, coaching and mentoring team members, managing daily operations, and addressing escalated customer issues. They also monitor performance metrics, implement process improvements, and often act as a bridge between the customer service team and upper management. By fostering a positive and efficient work environment, they help maintain customer satisfaction and meet organizational goals.
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Customer Service Team Leader jobs near you
Infographic showing various Customer Service Team Leader job openings in the United States as of May 2026, with employment types broken down into 65% Full Time, 32% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Customer Service Team Leader

Customer Service Team Leader

Lighthouse Financial Solutions

Plantation, FL • On-site

$20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

ARE YOU PASSIONATE ABOUT LEADING A TEAM,
AND DRIVING EXCELLENT CUSTOMER EXPERIENCES?
IF SO, WE WANT TO HEAR FROM YOU TODAY!
Position:                             Customer Service Team Lead (CSTL)
Compensation:              $20/HR - Hourly Base Rate + Bonus(es)
Benefits offered:           401k w/employer match, medical, vision, dental, disability/life,
paid holidays, paid time off (PTO), service time awards and more!
Location:                            On-Site / Plantation, FL 33313
Schedule:                           Mon-Fri 9A M – 6:00 PM  /  1-day a week closing shift of 11 AM -8:30 PM TBD
About Us:
Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom.  We help families every day reduce their credit card debt by nearly half of what they owe.  The CSTL will be responsible to help manage the day-to-day operations of the Plantation Campus, with a focus on the Customer Service Team, cancellation metrics, draft rates and client experience campaign(s).  The CSTL will also be capable and available to receive and/or handle any escalation calls from our clients who have enrolled into our certified and compliant debt settlement program and may need some additional support, assisting them with their questions or needs.  Industry experience is not required.  Training is provided.
Bilingual preferred, not necessary.
Customer Service Site Manager Responsibilities:
  • Assists Director with managing, monitoring, coaching, developing, motivating, and mentoring representatives on campus, with a focus on Customer Service.   
  • Processes requests, prepares correspondence, and fulfills clients or creditors needs to ensure client satisfaction,                                                                                     
  • Assists in resolving complex customer problems, and provides education for corrective actions and analysis,
  • Work with vendor partners (Global / Fortress) to maintain client’s accounts, 
  • Provides efficient and courteous telephone service to client and creditor inquiries,
  • Assumes responsibility for escalated issues and performance of team members,
  • Determines proper processes and procedures for fulfilling internal/external client and creditor needs related to the settlement process,
  • Provides coaching and instruction in a supportive fashion to the team pertaining to product knowledge, leadership/management development and skills-based training,
  • Responsible for all disciplinary actions of the team, other than terminations,
  • Responsible for disciplinary actions occurring while monitoring team members, or in the Director’s absence,
  • Handles escalated calls and client/creditor issues, makes recommendations to upper management,  
  • Ensures complete and efficient client interactions, 
  • Identifies problem areas and works with the representative, manager and/or trainer to identify training opportunities,
  • Creates a safe, positive and support environment for the learn,
  • Researches, reviews, and investigates client and creditor documentation and client files,
  • Relies on experience and decision-making skills to plan and accomplish goals,
  • Performs a variety of complicated tasks while working under general supervision and able to work independently, 
  • Helps in the creation of training tools/training material and handbooks,
  • Any other tasks as assigned by the upper management.
  • Will be part of the interviewing and hiring process,

Customer Service Site Manager Required Skills:
  • Highschool diploma, general education degree or equivalent, and 3 years of related industry experience
  • Previous experience credit and/or collections, financial, or call center environment,
  • Able to communicate effectively both orally and in written form,
  • Knowledge and use of PC Systems and MS Office applications is a must,
  • Competency in a service organization environment,
  • Ability to work independently,
  • Self-motivated, willingness to constantly improve processes,
  • Attention to detail and be able to multi-task and prioritize work on a daily basis,
  • Strong knowledge of all operational processes and conflict resolution,
  • Strong leadership skills,
  • Demonstrates flexibility/adaptability,
  • Possess excellent decision-making skills,
  • Satisfactory attendance,
  • Able to work in the office (This is not a work from home position),
  • The ability to work a scheduled shift of 45 hours or more depending on tasks/projects and other assignments.
Many of the successful hires we have made over the past few years have come from call center environments.
We provide an in-house training program. No experience necessary.
Job Type: Full-time
Pay: $20/HR + Quarterly Bonus(s)
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
Schedule:
  • Monday to Friday 9-6 PM
Supplemental pay types:
  • Bonus(es)
  • Spiff(s)
Ability to commute/relocate:
  • Plantation, FL 333133: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
#ZR7
By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Lighthouse Financial Solutions. 

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Company Description

Debt relief companies often get a bad rap, but that’s not entirely undeserved. Too often, desperate consumers get lured in by opportunistic companies out to make a quick buck. They pay exorbitant fees before any work gets done, and then often lose those fees without seeing any results.
Lighthouse Finance Solutions believes our customers’ needs should always come first. That’s why we make sure that settlement is the right choice before we let you sign up for a plan. It’s also why we don’t accept fees until we settle your debt. It’s the way debt relief should work and it follows the high standards set by the American Fair Credit Council.
At Lighthouse Finance Solutions, we’re here to light your way forward to safer financial waters. We help you end your debt problems quickly without judgment, then we help you recover just as quickly so you can reestablish good credit.