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Customer Service Team Leader Jobs (NOW HIRING)

Meijer

Customer Service Team Leader

Harrison, OH · On-site

... leadership, personal growth and development. Consider joining our family - take care of your career ... Mentors and coaches the team members to ensure customer service and sales goals are exceeded and ...

Meijer

Customer Service Team Leader

Harrison, OH

... leadership, personal growth and development. Consider joining our family - take care of your career ... Mentors and coaches the team members to ensure customer service and sales goals are exceeded and ...

Great American Steakhouse

Service Team Leader

El Paso, TX · On-site

$13 - $14.50/hr

We are currently looking for a highly organized and customer-focused individual to join our team as a Service Team leader at our restaurant. As a Service Team Leader, you will be responsible for ...

Apply Early

Meijer, Inc.

Service Team Leader

Grand Rapids, MI · On-site

$15.25 - $20.25/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

Meijer, Inc.

Service Team Leader

Mason, MI · On-site

$14 - $18.25/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

Tokyo Joe's

Service Team Leader

Highlands Ranch, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Englewood, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Littleton, CO · On-site

$16.25 - $21.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Apply Early

TOKYO JOES LLC

Service Team Leader

Aurora, CO · On-site

$16.25 - $21.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Apply Early

TOKYO JOES LLC

Service Team Leader

Denver, CO

$16.50 - $21.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Fort Collins, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Mesa, AZ · On-site

$16 - $21/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Apply Early

TOKYO JOES LLC

Service Team Leader

Colorado Springs, CO · On-site

$15.75 - $20.75/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Apply Early

TOKYO JOES LLC

Service Team Leader

Fort Collins, CO · On-site

$15.75 - $20.75/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Apply Early

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All JobsCustomer Service Team Leader Jobs

Customer Service Team Leader information

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How much do customer service team leader jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer service team leader in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Customer Service Team Leader, and how can they be effectively managed?

Customer Service Team Leaders often encounter challenges such as balancing team performance metrics with individual employee needs, handling escalated customer issues, and maintaining team morale during high-stress periods. Effective management involves clear communication, regular coaching sessions, and fostering a supportive team environment. Additionally, successful leaders leverage data to identify trends and proactively address issues, ensuring both customer satisfaction and team development.

What are the key skills and qualifications needed to thrive as a Customer Service Team Leader, and why are they important?

To thrive as a Customer Service Team Leader, you need strong leadership abilities, in-depth customer service knowledge, and experience often supported by a degree or relevant certifications. Familiarity with CRM systems, call center software, and performance management tools is typically required. Excellent communication, conflict resolution, and motivational skills help you inspire your team and handle challenging situations effectively. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving operational goals.

What are Customer Service Team Leaders?

Customer Service Team Leaders are professionals who oversee and support a team of customer service representatives. Their main responsibilities include ensuring high-quality customer service, coaching and mentoring team members, managing daily operations, and addressing escalated customer issues. They also monitor performance metrics, implement process improvements, and often act as a bridge between the customer service team and upper management. By fostering a positive and efficient work environment, they help maintain customer satisfaction and meet organizational goals.
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Customer Service Team Leader jobs near you
Customer Service Team Leader

Customer Service Team Leader

Meijer

Harrison, OH • On-site

Full-time

Posted 11 days ago

Meijer rating

6.2

Company rating: 6.2 out of 10

Based on 1,600 frontline employees who took The Breakroom Quiz

19th of 39 rated national retailers

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

  • Weekly pay

  • Scheduling flexibility

  • Paid parental leave

  • Paid education assistance

  • Team member discount

  • Development programs for advancement and career growth

Please review the job profile below and apply today!

Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.


What You'll be Doing:

  • Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
  • Responsible for staffing, selection and hiring to achieve staffing needs.
  • Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
  • Documents and applies disciplinary actions and makes recommendations concerning discharge.
  • Responsible for P&L, achieving sales and maintaining shrink for the department.
  • Models exceptional, fast and friendly customer service.
  • Communicates the Meijer Friendly Initiative in all team meetings and conversations.
  • Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
  • Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
  • Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
  • Communicates the Meijer Friendly Initiative in all team meetings and conversations.
  • Promotes a safe work environment.
  • Reliable and consistent attendance required.
  • Performs other duties as assigned.

What You Bring with You (Qualifications):

  • High school diploma or its equivalent required.
  • 2-3 years of related retail experience.
  • One year of management experience.
  • Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
  • Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
  • Demonstrated ability to resolve conflict and by addressing root cause issues.
  • Demonstrated ability to manage multiple tasks.
  • Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
  • Demonstrated ability to lead an organization that practices working safely at all times
  • Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
  • Successful completion of all required certifications.

What Meijer employees say

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