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Customer Service Team Leader Jobs (NOW HIRING)

battleface

Customer Service Team Leader

Columbus, OH · Remote

We're looking for a Customer Service Team Leader to provide hands-on support, coaching, and day-to-day guidance to a team serving customers across multiple channels and geographies. about you: You're ...

Meijer

Service Team Leader

Grand Rapids, MI · On-site

$15.25 - $20.25/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

TOKYO JOES LLC

Service Team Leader

Lakewood, CO · On-site

$16.50 - $21.75/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Mesa, AZ · On-site

$16 - $21/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Englewood, CO

$15.75 - $20.75/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Englewood, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Highlands Ranch, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Castle Rock, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Fort Collins, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Greeley, CO · On-site

$15.25 - $20.25/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Arvada, CO · On-site

$16.50 - $21.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Arvada, CO · On-site

$16.25 - $21.25/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

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How much do customer service team leader jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service team leader in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What is a customer service team leader?

Customer Service Team Leaders are professionals who oversee and support a team of customer service representatives. Their main responsibilities include ensuring high-quality customer service, coaching and mentoring team members, managing daily operations, and addressing escalated customer issues. They also monitor performance metrics, implement process improvements, and often act as a bridge between the customer service team and upper management. By fostering a positive and efficient work environment, they help maintain customer satisfaction and meet organizational goals.

What are the key skills and qualifications needed to thrive as a customer service team leader, and why are they important?

To thrive as a Customer Service Team Leader, you need strong leadership abilities, in-depth customer service knowledge, and experience often supported by a degree or relevant certifications. Familiarity with CRM systems, call center software, and performance management tools is typically required. Excellent communication, conflict resolution, and motivational skills help you inspire your team and handle challenging situations effectively. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving operational goals.

What are some common challenges faced by a customer service team leader, and how can they be effectively managed?

Customer Service Team Leaders often encounter challenges such as balancing team performance metrics with individual employee needs, handling escalated customer issues, and maintaining team morale during high-stress periods. Effective management involves clear communication, regular coaching sessions, and fostering a supportive team environment. Additionally, successful leaders leverage data to identify trends and proactively address issues, ensuring both customer satisfaction and team development.
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Customer Service Team Leader jobs near you
Infographic showing various Customer Service Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Service Team Leader

battleface

Columbus, OH • Remote

Full-time

Posted 20 days ago

Job description

about us: battleface is building a humanity-focused travel insurance company that brings people and the world together.


For too long, travel insurance has focused on the company rather than the customer. We're changing that by connecting travelers with customized insurance solutions that provide the right coverage at the right price, where and when they need it.


We're looking for a Customer Service Team Leader to provide hands-on support, coaching, and day-to-day guidance to a team serving customers across multiple channels and geographies.


about you: You're an experienced contact center leader who embraces innovation, technology, and the opportunity to help others. You use data and customer feedback to guide decisions, improve performance, and support our core principles.


You'll help move our global operations forward by delivering an exceptional customer experience and developing a capable, confident, and engaged team.


In this role, you will:

  • Provide day-to-day leadership, support, and direction to Customer Service team members.
  • Coach team members through regular feedback, one-to-one conversations, and practical development plans.
  • Help onboard and train new team members including the creation and management of knowledge resources.
  • Monitor service, quality, productivity, and workload in an omnichannel environment.
  • Participate in quality-calibration sessions to promote fair and consistent evaluations.
  • Support customer and system escalations, taking ownership of complex cases when needed.
  • Share frontline feedback on business initiatives, processes, and technology that affect the Customer Service team or customer journey.
  • Foster a supportive and accountable team environment built on active listening, patience, empathy, and kindness.
  • Step into frontline customer-support activity when service levels or business needs require it.


essentials

  • At least two years of experience in a team leader, supervisor, senior agent, or comparable customer-service leadership role.
  • Experience coaching and supporting customer-service colleagues.
  • Experience working remotely and with remote or international teams.
  • Ability to interpret and manage a high volume of information and performance data.
  • A strong sense of urgency and the ability to adapt to changing priorities in a fast-paced environment.
  • The ability to quickly adjust to evolving product and partner needs.
  • Excellent written and verbal communication skills.
  • Confidence handling complex customer issues and escalations.
  • Broadly technically proficient including experience with Microsoft Office.


even better

  • Professional experience in the travel insurance industry.
  • Travel insurance, property and casualty, or accident and health licensing.
  • Experience working in a technology-focused startup or high-growth business.
  • Experience supporting customers across multiple countries and time zones.
  • Personal experience with international travel.


your focus on impact

Most importantly, you:

  • Consistently aim to exceed relevant and evolving goals.
  • Set intentional objectives that improve team performance and the customer experience.
  • Build strong relationships that help us fulfill our mission of creating a humanity-focused travel insurance company.
  • Balance accountability with empathy, helping team members grow while maintaining high standards.
  • Look for practical ways to make the customer and team-member experience better.

Apply