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Customer Service Team Leader Jobs (NOW HIRING)

Cardinal Paint and Powder

Be Seen First

Customer Service Team Leader

Denver, CO · On-site

$28 - $32/hr

The Customer Service Team Leader serves as the primary point of contact between the company and its customers, ensuring exceptional service delivery and customer satisfaction. This role is ...

etrailer

Customer Service- Team Leader

Wentzville, MO · On-site

$23/hr

Customer Service Team Lead Location: Wentzville MO, 63385 Starting Rate: $23 per hour- Based on ... This role is for a leader who wants both You love helping teammates grow. You love helping ...

Meijer

Service Team Leader

Mentor, OH

$14.25 - $18.75/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

Meijer

Service Team Leader

Grand Rapids, MI · On-site

$15.25 - $20.25/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

Meijer

Service Team Leader

Ontario, OH · On-site

$15.25 - $20/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

New

Meijer Companies Ltd

Service Team Leader

Ontario, OH · On-site

$15.25 - $20/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

New

Citron Hygiene

Service Team Leader

Elkridge, MD · On-site

$60K/yr

Role Overview The Service Team Leader is responsible for overseeing daily hygiene service ... Respond to and resolve customer inquiries and complaints professionally * Ensure consistent ...

ABB

Service Team Leader

IA · Remote

$16.50 - $21.50/hr

In this role, you will have the opportunity to supervise a team of service engineers and ... Ensures customer focus, understanding of sense of urgency, and care in their own area of ...

Tokyo Joe's

Service Team Leader

Surprise, AZ · On-site

$15.65/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Parker, CO · On-site

$14.75 - $19.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Lakewood, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Lakewood, CO

$16 - $21/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Fort Collins, CO

$15.50 - $20.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Littleton, CO · On-site

$16.25 - $21.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

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All JobsCustomer Service Team Leader Jobs

Customer Service Team Leader information

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How much do customer service team leader jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service team leader in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Customer Service Team Leader, and how can they be effectively managed?

Customer Service Team Leaders often encounter challenges such as balancing team performance metrics with individual employee needs, handling escalated customer issues, and maintaining team morale during high-stress periods. Effective management involves clear communication, regular coaching sessions, and fostering a supportive team environment. Additionally, successful leaders leverage data to identify trends and proactively address issues, ensuring both customer satisfaction and team development.

What are the key skills and qualifications needed to thrive as a Customer Service Team Leader, and why are they important?

To thrive as a Customer Service Team Leader, you need strong leadership abilities, in-depth customer service knowledge, and experience often supported by a degree or relevant certifications. Familiarity with CRM systems, call center software, and performance management tools is typically required. Excellent communication, conflict resolution, and motivational skills help you inspire your team and handle challenging situations effectively. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving operational goals.

What are Customer Service Team Leaders?

Customer Service Team Leaders are professionals who oversee and support a team of customer service representatives. Their main responsibilities include ensuring high-quality customer service, coaching and mentoring team members, managing daily operations, and addressing escalated customer issues. They also monitor performance metrics, implement process improvements, and often act as a bridge between the customer service team and upper management. By fostering a positive and efficient work environment, they help maintain customer satisfaction and meet organizational goals.
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Customer Service Team Leader jobs near you
Infographic showing various Customer Service Team Leader job openings in the United States as of May 2026, with employment types broken down into 65% Full Time, 32% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Customer Service Team Leader

Customer Service Team Leader

Cardinal Paint and Powder

Denver, CO • On-site

$28 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

The Customer Service Team Leader serves as the primary point of contact between the company and its customers, ensuring exceptional service delivery and customer satisfaction. This role is responsible for leading daily customer service operations, resolving customer concerns efficiently, supporting internal teams, and maintaining strong customer relationships through professional and effective communication.


Key Responsibilities

  • Manage incoming customer inquiries via phone, email, and in-person interactions in a professional and timely manner.
  • Act as a liaison between customers, sales teams, and operations to ensure accurate communication and issue resolution.
  • Identify customer needs and provide accurate product and service information to achieve high levels of customer satisfaction.
  • Handle customer complaints and concerns by providing appropriate solutions, alternatives, and follow-up to ensure resolution within established timelines.
  • Maintain accurate records of customer interactions, transactions, and related documentation.
  • Process customer accounts, orders, and related paperwork accurately and efficiently.
  • Coordinate with the sales team regarding customer orders, complaints, blanket orders, and delivery schedules.
  • Monitor and maintain delivery schedules for pending blanket orders to ensure on-time fulfillment.
  • Build and maintain strong, long-term customer relationships through proactive and professional communication.
  • Assist in the tracking and maintaining of inventory levels.
  • Ensure compliance with company communication procedures, policies, and service standards.
  • Assist other departments with special projects and operational support as needed.
  • Perform additional duties as assigned by the Sales Coordinator or Operations Manager.


Qualifications & Skills

  • Strong verbal and written communication skills.
  • Excellent customer service and problem-solving abilities.
  • Strong organizational skills with attention to detail.
  • Proficient basic math and computer skills.
  • Ability to learn and understand company paperwork, systems, and processes.
  • Familiarity with Customer Relationship Management (CRM) systems and customer service best practices.
  • Ability to work independently with limited supervision while managing multiple priorities.
  • Flexible schedule with the ability to work various shifts, weekends, and overtime as required.
  • Commitment to following company safety policies and procedures.
  • Professional appearance and appropriate workplace attire.


Preferred Attributes

  • Positive attitude with a customer-focused mindset.
  • Strong leadership and team collaboration skills.
  • Ability to remain calm and professional in fast-paced or high-pressure situations.
  • Dependable, adaptable, and solution-oriented.

Company Description

Established in 1952, Cardinal Paint & Powder draws on more than 60 years of experience. A leader in the manufacture of high quality coatings, we offer a wide range of liquid and powder coating systems. These were developed to meet and exceed the most demanding performance and emission standards. Cardinal’s reputation is based upon our dedication to solving customers coating challenges. From facilities across North America and Asia, we are ready to provide the solution to your coating challenges.