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Customer Service Team Leader Jobs (NOW HIRING)

Service Team Leader

Florence, KY ยท On-site

$16 - $20.75/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

Service Team Leader

Ontario, OH ยท On-site

$15.25 - $20/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

New

Service Team Leader

Mentor, OH ยท On-site

$14.25 - $18.75/hr

Implements strategies to improve customer service, drive store sales while ensuring customer needs ... team leaders. * Successful completion of all required certifications.

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Service Team Leader

Denver, CO

$16.50 - $21.75/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Service Team Leader

Longmont, CO ยท On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Service Team Leader

Arvada, CO

$16.50 - $21.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

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Customer Service Team Leader information

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How much do customer service team leader jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service team leader in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Customer Service Team Leader, and how can they be effectively managed?

Customer Service Team Leaders often encounter challenges such as balancing team performance metrics with individual employee needs, handling escalated customer issues, and maintaining team morale during high-stress periods. Effective management involves clear communication, regular coaching sessions, and fostering a supportive team environment. Additionally, successful leaders leverage data to identify trends and proactively address issues, ensuring both customer satisfaction and team development.

What are the key skills and qualifications needed to thrive as a Customer Service Team Leader, and why are they important?

To thrive as a Customer Service Team Leader, you need strong leadership abilities, in-depth customer service knowledge, and experience often supported by a degree or relevant certifications. Familiarity with CRM systems, call center software, and performance management tools is typically required. Excellent communication, conflict resolution, and motivational skills help you inspire your team and handle challenging situations effectively. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving operational goals.

What are Customer Service Team Leaders?

Customer Service Team Leaders are professionals who oversee and support a team of customer service representatives. Their main responsibilities include ensuring high-quality customer service, coaching and mentoring team members, managing daily operations, and addressing escalated customer issues. They also monitor performance metrics, implement process improvements, and often act as a bridge between the customer service team and upper management. By fostering a positive and efficient work environment, they help maintain customer satisfaction and meet organizational goals.
What cities are hiring for Customer Service Team Leader jobs? Cities with the most Customer Service Team Leader job openings:
Who are the top companies hiring for Customer Service Team Leader jobs? The top employers for Customer Service Team Leader jobs are:
What states have the most Customer Service Team Leader jobs? States with the most job openings for Customer Service Team Leader jobs include:
What job categories do people searching Customer Service Team Leader jobs look for? The top searched job categories for Customer Service Team Leader jobs are:
Infographic showing various Customer Service Team Leader job openings in the United States as of May 2026, with employment types broken down into 65% Full Time, 32% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Customer Service Team Leader

Customer Service Team Leader

Goodwill of the Finger Lakes

East Rochester, NY โ€ข On-site

Full-time

Posted 15 days ago


Job description


The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Serves as Leader on Duty as dictated by schedule:
    1. Ensures safe work practices are followed at all times
      1. Ensures the facility is neat, clean, and organized to prevent injury or accident.
      2. Ensures employees, volunteers, community service personnel, and others use safe work methods at all times.
    2. Assists with supervising the daily cash drawer balances and deposits of store receipts:
      1. Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.
      2. Balances cash and deposits store receipts as required.
    3. Assists with the transmission of all required reports.
    4. Assists with the supervision of all employees.
    5. Reviews customer concerns and resolves appropriately.
  2. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor).
  3. Performs the duties of various team member roles as staffing needs arise.
  4. Asks every customer for a Round-up donation, maintains a minimum of 25% round up average.
  5. Maintains proper security of all company assets.
  6. Assists the Store Leader with store employee meetings as necessary for employees in assigned operation.
  7. Assists in ensuring that store equipment is maintained in proper working order. Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail.
  8. Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise.

SUPERVISORY RESPONSIBILITIES:

Indirectly supervises store team members, volunteers, and community service personnel in assigned operation in accordance with the organization's policies and applicable laws.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays.

EDUCATION AND/OR EXPERIENCE:

Associates degree preferred. Minimum of one year retail experience with at least six months supervisory experience.

Or equivalent combination of education and experience.

COMPUTER SKILLS:

Must be proficient in Microsoft Word, Excel, and Outlook.


LANGUAGE SKILLS:

  • Ability to read and understand documents such as time cards and policy manuals.
  • Ability to write routine reports.
  • Ability to speak effectively and communicate clearly to other employees and customers.

MATHEMATICAL SKILLS:

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume. Able to apply basic financial and budgeting concepts.

WORK ENVIRONMENT:

While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.

SCHEDULING REQUIREMENTS:

Must have open and flexible availability, and be willing to work evenings and weekends.


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on stepโ€‘ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed. The employee may also on occasion need to tag merchandise which requires use of at least one hand.

Physical Demands- Customer Service Team Leader


Frequency


Never

Almost Never

Occasionally

Almost always

Always


Sitting

X

Standing

X

Walking

X

Bending over

X

Crawling

X

Reaching Overhead


X

Crouching

X

Kneeling

X

Balancing

X


Lifting and Carrying

10 lbs. or less

X

11 to 25 lbs.


X

26 to 50 lbs.


X

51 to 75 lbs.

X

76 to 100 lbs.

X

over 100 lbs.

X


Push/ Pull Max Force

0 to 20 lbs.

X

21 to 39 lbs.


X

40 to 59 lbs.


X

60 to 100 lbs.

X


We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law