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Customer Service Team Leader Jobs (NOW HIRING)

Wieland

Customer Service Team Lead

Lima, OH · On-site

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution ... The Customer Service Team Lead will be responsible for providing day-to-day leadership ...

Mixam

Customer Service Team Lead

Chicago, IL · On-site

Excellent leadership and team management skills. * Strong problem-solving and conflict resolution abilities. * Outstanding communication and interpersonal skills. * Proficiency in customer service ...

Bunge

Customer Service Team Lead

Channahon, IL · On-site

$83K - $94K/yr

The Customer Service Team Lead will support leadership with the coaching and development of processes followed daily for employees of the BLC Customer Service Team. As well as act as an advocate for ...

Uline

Customer Service Team Lead

Kenosha, WI · On-site

$33 - $38/hr

Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be ...

Takkt

Customer Service Team Lead

Milwaukee, WI · On-site

... leadership skills. As a Team Lead, you will gain valuable experience, expand your skill set, and ... Day-to-day customer service tasks such as answering customer calls, emails, and conduct customer ...

Target Brands, Inc.

Food Service Team Leader

Seneca, SC · On-site

$20.50 - $34.85/hr

This team leads food and food services including replenishment, inventory accuracy, food safety, presentation, pricing and promotional signing processes for all Food & Beverage areas of the store. At ...

Target

Food Service Team Leader

Manhattan, KS

$19.75 - $33.60/hr

This team leads food and food services including replenishment, inventory accuracy, food safety, presentation,pricingand promotional signing processes for all Food&Beverage areas of the store. At ...

Chick-fil-A

Customer Service Team Member

Holland, MI

$12 - $17/hr

... Leadership development opportunities Raises available through training and performance ... Provide friendly and enthusiastic customer service Take orders accurately and efficiently Prepare ...

Fleet Farm

Customer Service Team Member

Monticello, MN · On-site

$16.75 - $22.75/hr

Customer Service Team Member At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! The ...

Michaels Stores

Customer Service Team Member

Madison, MS · On-site

$11.75 - $16.25/hr

As the leading destination for creating and celebrating in North America, we operate over 1,300 ... We are here for all Team Members and all customers to create, innovate and be better together.

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How much do customer service team leader jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service team leader in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What is a customer service team leader?

Customer Service Team Leaders are professionals who oversee and support a team of customer service representatives. Their main responsibilities include ensuring high-quality customer service, coaching and mentoring team members, managing daily operations, and addressing escalated customer issues. They also monitor performance metrics, implement process improvements, and often act as a bridge between the customer service team and upper management. By fostering a positive and efficient work environment, they help maintain customer satisfaction and meet organizational goals.

What are the key skills and qualifications needed to thrive as a customer service team leader, and why are they important?

To thrive as a Customer Service Team Leader, you need strong leadership abilities, in-depth customer service knowledge, and experience often supported by a degree or relevant certifications. Familiarity with CRM systems, call center software, and performance management tools is typically required. Excellent communication, conflict resolution, and motivational skills help you inspire your team and handle challenging situations effectively. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving operational goals.

What are some common challenges faced by a customer service team leader, and how can they be effectively managed?

Customer Service Team Leaders often encounter challenges such as balancing team performance metrics with individual employee needs, handling escalated customer issues, and maintaining team morale during high-stress periods. Effective management involves clear communication, regular coaching sessions, and fostering a supportive team environment. Additionally, successful leaders leverage data to identify trends and proactively address issues, ensuring both customer satisfaction and team development.
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Customer Service Team Leader jobs near you
Infographic showing various Customer Service Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Service Team Lead

Goldbelt Taku Health Services

Chicago, IL • On-site

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Overview
Please note that this position is contingent upon the successful award of a contract currently under bid.
Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.
Summary:
The General Services Administration (GSA) is seeking call center services to support the GSA Office of Fleet Management, offering program assistance and instruction to GSA Fleet Management Federal customers under the GSA Short-Term Rental (STR) Program.
The Customer Service Team Lead provides direct oversight of daily customer service call center operations supporting the GSA STR Program.
Primary work location is 230 South Dearborn Street, Suite 3800, Chicago, IL 60604; however, work may be performed remotely or at an alternate approved location based on government direction or operational needs, up to five days per week.
Responsibilities
Essential Job Functions:
  • The Team Lead supervises Customer Service Representatives (CSR I, CSR-II; and CSR-III), ensures compliance with program policies and contractual performance standards, and serves as the primary escalation authority for complex federal user and vendor inquiries.
  • Operate a national customer support center that responds to telephone, e-mail, and other electronic communication requests (emails or other electronic "Chat" platforms) from Federal STR customers.
  • Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information.
  • Respond to customer inquiries and assist with customer requests on a wide variety of available vehicles and/or equipment; familiarity with industry terminology and offerings as well as vehicle/equipment specifications needed.
  • Assist with records management in areas such as assembling/creating routing and archiving contract files on Google Drive, WebSTR or comparable electronic data storage system (e.g. Electronic Data Management System (EDMS))
  • Create reports using government databases and query tools such as but not limited to MySQL Workbench.
  • Provide upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with related factors such as length of trip, freight/passenger requirements, vehicle or equipment pickup/delivery and fuel card use.
  • Maintain and update fleet management information systems and ensure data integrity across all fleet management platforms.

Qualifications
Necessary Skills and Knowledge:
  • Demonstrated ability to manage operational performance metrics.
  • Proficient in the use of Microsoft Office Suite, particularly Excel, Google Suite tools and must also be familiar with the Windows operating system
  • Working knowledge consists of basic navigational, formatting and analysis skills.
  • Working technical knowledge of a wide variety of motor vehicles and rental equipment to include, but not limited to, aerial lifting, earth moving, forklifts, cranes, generators. This specifically includes familiarity with industry terminology and vehicle/equipment specifications and capabilities.
  • Proficiency in Adobe Acrobat
  • Experience navigating the following federal systems: SAM.gov and FPDS.gov.
  • Strong written and verbal communication skills
  • Demonstrated ability to manage high call volumes and dynamic program changes
  • Experience working with rental car, fleet, or equipment rental agencies required
  • Advanced communication, leadership, and problem resolution skills

Minimum Qualifications:
  • Bachelor's degree preferred; extensive relevant professional experience may be substituted in lieu of formal education
  • 7-10 years of experience in customer service, logistics operations, or call center environments, with demonstrated supervisory or team leadership experience

Pay and Benefits
The annual pay range for this position is $110,000 to $130,000.
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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