Customer Service Team Leader Jobs (NOW HIRING)

Schlotzsky’s: A Brand Built on Bold Flavors

Schlotzsky’s is a one-of-a-kind brand built on bold flavors, fresh ingredients, and a little bit of fun. Since 1971, we’ve been serving up our iconic sandwiches on house-made sourdough bread, along with fresh salads, pizzas, and more. With a personality as unique as our flavors, we embrace our heritage—because, after all, we’re a “Funny Name, Serious Sandwich.” Whether crafting craveable meals or delivering exceptional service, we bring passion and quality to everything we do.

Team Leader – Schlotzsky’s

Schlotzsky’s is hiring a Team Leader to help drive a smooth and efficient shift, ensuring top-quality food and outstanding guest service. Team Leaders assist both kitchen and cashier departments, enforce cash control policies, and support daily checklists to maintain operational excellence. Learning and excelling in the Drive-Thru position is an essential part of this role.

Compensation: Competitive pay range $12.00–$14.00 based on experience, and location sales volume, plus advancement opportunities

Schlotzsky’s is hiring a Team Leader to help drive a smooth and efficient shift, ensuring top-quality food and outstanding guest service. Team Leaders assist both kitchen and cashier departments, enforce cash control policies, and support daily checklists to maintain operational excellence. Learning and excelling in the Drive-Thru position is an essential part of this role.

• Career Growth: Advancement opportunities available—today’s Team Leader can become tomorrow’s General Manager!
• Competitive Pay: Earn based on experience with opportunities for raises and bonuses
• Fun & Fast-Paced Work Environment: Work with friends in an upbeat, team-oriented atmosphere
• Referral Bonuses: Earn rewards for bringing great people to our team
• Paid Training: Learn valuable skills to advance your career
• Meal Allowance: Enjoy our delicious menu at a discount
• Positive Culture: Be part of a team that values hospitality, teamwork, and personal development

• Learn and perform both kitchen and cashier duties to support shift efficiency
• Assist with inventory control, food preparation, and service standards
• Enforce cash control policies and assist with daily checklists
• Lead by example in providing top-tier guest service
• Maintain a clean and organized work environment
• Train and mentor team members to ensure a smooth shift
• Operate and manage Drive-Thru service with confidence

• Experience: No prior management experience required, but previous leadership responsibilities in any job are a plus
• Leadership Skills: Ability to motivate and assist team members to maximize efficiency
• Customer Service Focus: Strong hospitality mindset and willingness to engage with guests
• Problem-Solving Ability: Capable of handling shift challenges with a positive attitude
• Work Ethic: Ability to multitask, stay organized, and support management in daily operations
• Must be at least 18 years of age.

• Night & weekend availability required
• Flexible scheduling for part-time and full-time roles
• Ability to stand for extended periods and lift up to 40 lbs.
• Fast-paced, high-energy work environment

If you’re ready to take the next step in your career and grow with a company that values people, teamwork, and excellence, apply today! We look forward to meeting you and welcoming you to the Schlotzsky’s family!

WHAT MAKE US – US?
Outside of our obviously mouthful of a name – it’s the mouthful of flavors we pack into every bite. With each bite a moment, a memory, an escape – well, at least for the time it takes to finish - and with our portions that can be a while. And never a crumb left behind, because good knows good.
Here, we find comfort in knowing our food brings you comfort – from the moment you walk in, to the moment you taste our fresh-from-scratch baked bread. And since everything is made-to-order - from sandwiches to pizza - it makes sense that we’re more deliberate food than fast food. Although, we do promise it’s worth the wait.
So, instead of giving you a long history lesson, we’ll leave you with this...
It’s been 50 years since that day on South Congress where we crafted (and perfected) our very first sandwich. And since that day – we’ve only added to our list of accomplishments.
But don’t just take our word for it – just ask our devoted fans. Like the ones that legit can’t quit our jalapeño chips or our homemade hot sauce.
What will be your thing?