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Customer Service Team Leader Jobs (NOW HIRING)

Food Service Team Leader

Wilmington, NC · On-site

$20.25 - $34.45/hr

This team leads food and food services including replenishment, inventory accuracy, food safety, presentation, pricing and promotional signing processes for all Food & Beverage areas of the store. At ...

Food Service Team Leader

Bakersfield, CA · On-site

$23.75 - $40.40/hr

This team leads food and food services including replenishment, inventory accuracy, food safety, presentation, pricing and promotional signing processes for all Food & Beverage areas of the store. At ...

Pay Rate: $27.00 per hour What You'll Do Team Leadership & Coaching * Supervise, mentor, and support a team of Customer Service Representatives. * Monitor daily performance, provide real-time ...

Customer Service Team Lead We are looking for a reliable and motivated Customer Service Team Lead ... Strong communication and leadership skills * Previous customer service experience preferred

Team Leader - Schlotzsky's Schlotzsky's is hiring a Team Leader to help drive a smooth and ... Customer Service Focus: Strong hospitality mindset and willingness to engage with guests * Problem ...

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Customer Service Team Leader information

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How much do customer service team leader jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service team leader in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Customer Service Team Leader, and how can they be effectively managed?

Customer Service Team Leaders often encounter challenges such as balancing team performance metrics with individual employee needs, handling escalated customer issues, and maintaining team morale during high-stress periods. Effective management involves clear communication, regular coaching sessions, and fostering a supportive team environment. Additionally, successful leaders leverage data to identify trends and proactively address issues, ensuring both customer satisfaction and team development.

What are the key skills and qualifications needed to thrive as a Customer Service Team Leader, and why are they important?

To thrive as a Customer Service Team Leader, you need strong leadership abilities, in-depth customer service knowledge, and experience often supported by a degree or relevant certifications. Familiarity with CRM systems, call center software, and performance management tools is typically required. Excellent communication, conflict resolution, and motivational skills help you inspire your team and handle challenging situations effectively. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving operational goals.

What are Customer Service Team Leaders?

Customer Service Team Leaders are professionals who oversee and support a team of customer service representatives. Their main responsibilities include ensuring high-quality customer service, coaching and mentoring team members, managing daily operations, and addressing escalated customer issues. They also monitor performance metrics, implement process improvements, and often act as a bridge between the customer service team and upper management. By fostering a positive and efficient work environment, they help maintain customer satisfaction and meet organizational goals.
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What states have the most Customer Service Team Leader jobs? States with the most job openings for Customer Service Team Leader jobs include:
What job categories do people searching Customer Service Team Leader jobs look for? The top searched job categories for Customer Service Team Leader jobs are:

Customer Service Team Leader, Lenox Hill

DIG INN Chefs-In-Training

New York, NY

$17 - $18/hr

Other

Retirement, PTO

Posted 16 days ago


Job description

CHEF-IN-TRAINING

[Restaurant Team Member]

$17 - $18 / hour depending on experience + $2-3/hour in tips + MORE BENEFITS!

ABOUT THE ROLE:

The next generation of chefs are evolving in DIG restaurants.

Our scratch based kitchens are built around people with a true passion for real good food.  We teach individuals who are excited to share their enthusiasm for food and transform them into skilled chefs. You will advance and gain the ability to work with food, develop leadership skills, and stay sharp in our fast-pace culinary environment. If you are seeking a community where education, purpose, and taste matter, we encourage you to join our fa(r)m.

YOU WILL: 

  • Prep, mix, and cook vegetables, proteins, grains etc using recipes as a guide and taste buds for validation. 
  • Gain exposure to different stations within the DIG kitchen including but not limited to garde manger, grill, roast, market line, guest concierge and delivery/packout.
  • Speak to current menu offerings, seasonality, and ingredients with guests - making their day as you provide them with a delicious scratch-made meal (aka: marketbowl).
  • Work to support the team during peak and off peak service, by pitching in wherever and whenever necessary.
  • Multi-task and move in the kitchen for extended periods of time. These physical requirements may be accomplished with or without reasonable accommodations.
  • Help to maintain the "A" lettergrade by following Department of Health and DIG food safety standards. 
  • Demonstrate professional maturity and strictly uphold DIG's anti-discrimination & anti-harassment policies. 
  • Go home feeling fulfilled knowing you are a part of a bigger mission to rebuild the food system.

YOU HAVE: 

  • A passion for real, good food and a desire to learn culinary practices and skills. 
  • The ability to demonstrate and execute a strong work ethic.
  • The ability to perform physical requirements of the position (frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds). These physical requirements may be accomplished with or without reasonable accommodations.
  • The ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
  • A team-oriented focus. You have a deep appreciation for the people you work with and help to support the restaurant's success. 
  • Excellent communication skills, both verbal and written.
  • A desire to create exceptional employee & guest experiences.
  • An eye for detail and solving challenges. 
  • A desire for growth in our brigade.

WORK PERKS: 

Aside from the standard job description fare (competitive pay) we also offer:

  • Opportunities for GROWTH in a TEAM environment
  • Competitive Pay & potential to earn tips
  • Paid Time Off
  • 401K programming
  • Parental leave
  • Thanksgiving, Christmas and other Holidays Off
  • Flexible Scheduling: Part Time and Full Time Hours
  • Complimentary DIG lunch everyday
  • Commuter Benefits

ABOUT US:  To learn more about our mission and food please visit our website at: https://www.diginn.com/mission

NOTE:  DIG believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team. Female, LGBTQ+, BIPOC, and diverse candidates are encouraged to apply

Additional Role Note: 

The duties of this position may change from time to time. DIG  reserves the right to add or delete duties and responsibilities at the discretion of Dig or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

DIG  is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status or any other characteristic as protected under applicable federal, state and local law ("Protected Status").