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Customer Service Team Leader Jobs (NOW HIRING)

Tokyo Joe's

Service Team Leader

Denver, CO · On-site

$19.25/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Fort Collins, CO · On-site

$15.75 - $20.75/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

DIG INN

Customer Service Team Leader, SoHo

New York, NY

$17 - $18/hr

You will advance and gain the ability to work with food, develop leadership skills, and stay sharp ... Work to support the team during peak and off peak service, by pitching in wherever and whenever ...

Target

Food Service Team Leader

Stoneham, MA

$25.75 - $27.75/hr

This team leads food and food services including replenishment, inventory accuracy, food safety, presentation, pricing and promotional signing processes for all Food & Beverage areas of the store. At ...

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How much do customer service team leader jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for customer service team leader in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Customer Service Team Leader, and how can they be effectively managed?

Customer Service Team Leaders often encounter challenges such as balancing team performance metrics with individual employee needs, handling escalated customer issues, and maintaining team morale during high-stress periods. Effective management involves clear communication, regular coaching sessions, and fostering a supportive team environment. Additionally, successful leaders leverage data to identify trends and proactively address issues, ensuring both customer satisfaction and team development.

What are the key skills and qualifications needed to thrive as a Customer Service Team Leader, and why are they important?

To thrive as a Customer Service Team Leader, you need strong leadership abilities, in-depth customer service knowledge, and experience often supported by a degree or relevant certifications. Familiarity with CRM systems, call center software, and performance management tools is typically required. Excellent communication, conflict resolution, and motivational skills help you inspire your team and handle challenging situations effectively. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving operational goals.

What are Customer Service Team Leaders?

Customer Service Team Leaders are professionals who oversee and support a team of customer service representatives. Their main responsibilities include ensuring high-quality customer service, coaching and mentoring team members, managing daily operations, and addressing escalated customer issues. They also monitor performance metrics, implement process improvements, and often act as a bridge between the customer service team and upper management. By fostering a positive and efficient work environment, they help maintain customer satisfaction and meet organizational goals.
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Customer Service Team Leader jobs near you
Infographic showing various Customer Service Team Leader job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Service Team Leader

Service Team Leader

Tokyo Joe's

Denver, CO • On-site

$19.25/hr

Full-time

Posted 15 days ago

Tokyo Joe's rating

6.4

Company rating: 6.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
About US: Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We are looking for positive, outgoing and dependable people to join our service team.
About YOU: A Service Lead is responsible for leading the Front of House operations, on shift, in the restaurant. You thrive in a fast paced, upbeat environment and are a natural motivator. You foster teamwork and genuine connection and seeing each team member grow feels like the ultimate reward. You're diligent, reliable, and aligned with our core beliefs around teamwork, inclusivity, respect, passion and FUN!
RESPONSIBILITIES
  • Create positive guest and team member experiences, creating a fun and energetic vibe
  • Take guests' food orders and handle cash and credit transactions
  • Follow Tokyo Joes operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift
  • Demonstrate knowledge of the brand and menu items
  • Make the availability of fresh ingredients possible on a daily basis.
  • Serve food to guests in a courteous and timely manner
  • Quickly and accurately prepare food items
  • Follow sanitation and safety procedures including knife handling and kitchen equipment
  • Maintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas
  • Effectively handle guest concerns and complaints
  • Work as a team to prepare the restaurant for each shift
  • Acts with integrity, honesty and knowledge that promotes the culture of Tokyo Joes
  • Maintains regular and consistent attendance and punctuality
  • Contributes to a positive team environment
  • Manage others through positive communication, teamwork and delegation to complete tasks
  • Food, Team Member and Guest Safety
  • Cleanliness and maintenance of the restaurant and equipment
  • Enforce and follow all company policies and procedures
  • Mastery of menu portion and allergens
  • Ability to work Service and Sushi stations proficiently

Requirements
KNOWLEDGE/SKILLS/REQUIREMENTS
  • Excellent guest service skills required
  • Cash Handling and Managment
  • Ability to work in a fast-paced environment for up to 8+ hours per shift
  • Team oriented, adaptable, dependable, and strong work ethic
  • Ability to communicate effectively with guests and team members
  • Ability to work nights, weekends and holidays
  • Ability to work with sharp kitchen tools when in a prep position

Salary Description
19.25 Hourly, plus tips

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