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Customer Service Supervisor Jobs (NOW HIRING)

Ferrovial

Customer Service Supervisor

Manassas Park, VA · On-site

Customer Service Supervisor The Customer Service Supervisor ensures efficient customer service operations by maintaining service levels, monitoring agent performance, and overseeing escalations. They ...

Geico

Customer Service Supervisor

Indianapolis, IN

$64K - $82K/yr

Customer Service Supervisor - Indianapolis, Indiana This role requires on site presence in the Indianapolis, Indiana regional office Salary range: $64,575 - $82,000 At GEICO, our associates are the ...

DSV A/S

Customer Service Supervisor

Independence, KY · On-site

Customer Service Supervisor Time Type: Full Time POSITION SUMMARY The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is ...

DSV A/S

Customer Service Supervisor

Florence, KY · On-site

Customer Service Supervisor Time Type: Full Time POSITION SUMMARY The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is ...

DSV A/S

Customer Service Supervisor

Independence, KY · On-site

Customer Service Supervisor Time Type: Full Time POSITION SUMMARY The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is ...

DPDHL

Customer Service Supervisor

Salt Lake City, UT · On-site

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

Ollie's

Customer Service Supervisor

Bedford, OH · On-site

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ...

DHL

Customer Service Supervisor

Plainfield, IN · On-site

$60K - $80K/yr

Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

Ollie's

Customer Service Supervisor

Ellisville, MO · On-site

$16 - $17/hr

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ...

Wawa

Customer Service Supervisor

Alexandria, KY · On-site

$21 - $23.60/hr

Customer Service Supervisor As a Customer Service Supervisor, you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store ...

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Customer Service Supervisor information

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How much do customer service supervisor jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer service supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by Customer Service Supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What does a Customer Service Supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
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Customer Service Supervisor jobs near you

Customer Service Supervisor

Customer Operations

Kansas City, MO

Full-time

Posted 5 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.


Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST

  • Leading a team of representatives using encouragement and accountability to create a cohesive work unit
  • Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
  • Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
  • Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma with some college course work in business or related field; equivalent experience
  • Experience: 5-7 years of customer service/call center experience
  • Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
  • Skills: Effective communication, supervision, organization, time management
  • Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
  • Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Schedule:

  • 10:00 pm - 7:00 am OFF Sun/Mon

Preferred Qualifications

  • Additional Experience: 3+ years of supervisory or leadership experience

#LI-TC2
CCS450 2026-71945 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma with some college course work in business or related field; equivalent experience
  • Experience: 5-7 years of customer service/call center experience
  • Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
  • Skills: Effective communication, supervision, organization, time management
  • Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
  • Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Schedule:

  • 10:00 pm - 7:00 am OFF Sun/Mon

Preferred Qualifications

  • Additional Experience: 3+ years of supervisory or leadership experience
Employment Type: Full Time

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