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Customer Service Supervisor Jobs in Texas (NOW HIRING)

Essilor

Customer Service Supervisor

Dallas, TX

GENERAL FUNCTION The Service Delivery Supervisor has direct responsibility of customer service agents (on and off phone). The Supervisor is primarily focused on the development of their direct ...

PetSuites

Customer Service Supervisor

Spring, TX · On-site

$11 - $14/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Taurus

Customer Service Supervisor

Austin, TX · On-site

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Spring, TX

$11 - $14/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Taurus

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Arlington, TX · On-site

$15 - $16/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Taurus

Customer Service Supervisor

Austin, TX · On-site

$15.50 - $17/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Taurus

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Arlington, TX · On-site

$15 - $16/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Taurus

Customer Service Supervisor

Austin, TX · On-site

$15.50 - $17/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Taurus

Customer Service Supervisor

Austin, TX · On-site

$15.50 - $17/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Floor & Décor

Customer Service Supervisor

Mckinney, TX · On-site

One year customer service/cashier supervisory experience and proven ability direct operations. * Ability to perform in a high volume, highly complex location. * Ability to demonstrate initiative and ...

Taurus

Customer Service Supervisor

Austin, TX · On-site

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

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Showing results 1-20

All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Texas

Customer Service Supervisor information

See Texas salary details

$22.8K

$54K

$94.1K

How much do customer service supervisor jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service supervisor in Texas is $54,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

More about Customer Service Supervisor jobs

What are the most commonly searched types of Customer Service Supervisor jobs in Texas?

The most popular types of Customer Service Supervisor jobs in Texas are:

What are popular job titles related to Customer Service Supervisor jobs in Texas?

For Customer Service Supervisor jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Service Supervisor jobs in Texas look for?

The top searched job categories for Customer Service Supervisor jobs in Texas are:

What cities in Texas are hiring for Customer Service Supervisor jobs?

Cities in Texas with the most Customer Service Supervisor job openings:

Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, and 11% Temporary. Highlights an 100% In-person job distribution, with an average salary of $54,034 per year, or $26 per hour.

Customer Service Supervisor

Health Care Service Corporation

Richardson, TX • On-site, Remote

$42K - $79K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 5 days ago

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.
We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.
Job Summary
Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service. Responsible for successful achievement of client service expectations, Health Benefits' service objectives and staff development.Minimum Requirements
  • High School Diploma or GED equivalent
  • Minimum of one year supervisory or lead experience in a call center
  • Minimum 3 - 5 years customer service experience in a call center
  • Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
  • Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources
  • Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
  • Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
  • Strong organizational skills
  • Proficient with Microsoft Office Suite
  • Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
  • Possess excellent customer service skills including proper grammar, tonalities and clear diction

Preferred Requirements:
  • Associates Degree
  • Bilingual English/Spanish preferred

Location: This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.
#LI-KT1
#LI-Remote
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
EEO Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Pay Transparency Statement:
At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
Min to Max Range:
$42,200.00 - $79,300.00
Exact compensation may vary based on skills, experience, and location.

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