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Customer Service Supervisor Jobs in Spring, TX (NOW HIRING)

PetSuites

Customer Service Supervisor

Spring, TX · On-site

$11 - $14/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Spring, TX

$11 - $14/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Ace Imagewear

Service Supervisor

Houston, TX · On-site

$50K - $55K/hr

We specialize in customized uniform and supply service programs that help our customers control and ... The ideal candidate has a minimum of 2-5 years supervisory and management experience, is organized ...

METRO

Service Supervisor

Houston, TX · On-site

Maintains open communication with the public to ensure quality, courteous customer service ... supervisory experience (preferably in transportation) is required. Knowledge & Skills Required ...

METRO

Service Supervisor

Houston, TX

Maintains open communication with the public to ensure quality, courteous customer service ... supervisory experience (preferably in transportation) is required. Knowledge & Skills Required ...

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Showing results 1-20

All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Spring, TX

Customer Service Supervisor information

See Spring, TX salary details

$21.8K

$51.6K

$89.9K

How much do customer service supervisor jobs pay per year?

As of Jul 1, 2026, the average yearly pay for customer service supervisor in Spring, TX is $51,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by Customer Service Supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What skills do you need to be a customer service supervisor?

A customer service supervisor needs strong communication, leadership, and problem-solving skills to manage a team and address customer issues effectively. They should also have good organizational abilities, conflict resolution skills, and familiarity with customer service tools and software. Experience in customer service and the ability to train and motivate staff are essential for success in this role.

What is the role of a customer service supervisor?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to customers. They handle escalated issues, monitor performance metrics, and train staff to improve service efficiency and customer satisfaction.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and a strong understanding of customer service strategies and tools.

Is a supervisor a high position?

A Customer Service Supervisor is a mid-level management role responsible for overseeing customer service teams and ensuring quality standards. While it is a supervisory position with increased responsibilities, it is generally considered below higher management roles such as manager or director.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What does a Customer Service Supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
More about Customer Service Supervisor jobs
What are the most commonly searched types of Customer Service Supervisor jobs in Spring, TX? The most popular types of Customer Service Supervisor jobs in Spring, TX are:
What job categories do people searching Customer Service Supervisor jobs in Spring, TX look for? The top searched job categories for Customer Service Supervisor jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Service Supervisor jobs? Cities near Spring, TX with the most Customer Service Supervisor job openings:
Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Spring, TX as of June 2026, with employment types broken down into 70% Full Time, 24% Part Time, 2% Temporary, 2% Contract, and 2% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $51,612 per year, or $24.8 per hour.
Customer Service Supervisor

Customer Service Supervisor

U.S. Silica Company

Katy, TX • Hybrid

Full-time

Posted 27 days ago

U.S. Silica rating

8.2

Company rating: 8.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

7th of 31 rated mining

Job description

SandBox Logistics, a U.S. Silica Energy Company, provides an innovative approach to proppant storage, handling, and well-site delivery. With our proprietary logistics process and containerization solution, SandBox can lower costs, increase operational efficiency, and drastically reduce the health and safety impact of silica dust on any hydraulic fracturing jobsite. At SandBox, we are dedicated to making proppant logistics cleaner, safer, and more efficient in every major basin and shale play.

The Customer Service Supervisor at Sandbox Logistics plays a dual-role capacity, combining frontline account management with team leadership to ensure exceptional customer service execution. This position is responsible for managing a portfolio of customer accounts while overseeing and guiding the daily activities of the customer service team, including invoicing, account inquiries, dispute resolution, and customer communication.

The Supervisor leads by example, actively supporting customer needs while driving consistency, accuracy, and timeliness across all customer service-related processes, including customer master data and pricing administration. This role also contributes to developing and implementing best practices that enhance service quality, optimize cash flow, and improve operational efficiency, in alignment with company policies and industry standards.

Working cross-functionally with Commercial, Operations, Finance, and Supply Chain teams, the Supervisor ensures seamless coordination and issue resolution. In a fast-paced, 24/7 logistics environment, this role prioritizes team workload, supports account reconciliation, and fosters team member development while maintaining direct accountability for assigned customer relationships. As a key liaison between customers and internal stakeholders, the Customer Service Supervisor strengthens communication, builds trust, and drives overall customer satisfaction. 

This position reports to the Senior Director of Customer Experience and Supply Chain and may be based at the headquarters in Katy, TX, or operate in hybrid capacity.

U.S. Silica is a leading producer of industrial minerals essential to modern life. With $1B+ in annual revenue, 26 production facilities, and industry-leading last-mile logistics for the oil & gas sector, we supply high-quality silica, diatomaceous earth, clay, and other materials to industries ranging from energy and construction to food & beverage.

As a portfolio company of Apollo Global Management, we are positioned for strategic growth in both our Oil & Gas and Industrial segments. For more than 100 years, our products and innovations have helped make the world cleaner, safer, and more energy-efficient.
U.S. Silica is an equal opportunity employer for all without regard to race, gender, color, religion, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. U.S. Silica is a smoke- and drug-free workplace.
  • Bachelor's Degree in Business, Finance, Accounting Supply Chain, or Logistics
  • 2 to 5 years of lead experience in customer service, customer operations, logistics coordination, business, or a related field, with direct reports.
  • Experience managing customer accounts end-to-end, including order entry, data reconciliation, invoicing, issue resolution, and customer communication
  • Experience in high-volume, fast-paced environments (e.g., logistics, transportation, supply chain, oil & gas services, or similar)
  • Experience with billing/invoicing processes, dispute resolution, and cross-functional coordination (Finance, Operations, Commercial)
  • Experience working with ERP systems such as JD Edwards, TMS platforms, or electronic invoicing systems such as Ariba and Open Invoice
  • Exposure to accounts receivable, collections support, and cash flow impact through billing accuracy and dispute management
  • Experience in utilizing Excel for data analysis, including advanced functions such as VLOOKUP, pivot tables, and data visualization tools.
  • Experience leading through change (system implementations, organizational shifts, rapid growth environments)

Customer Service & Account Management

  • Manage a portfolio of 5+ customer accounts with 7,500+ loads per month, overseeing all aspects of order processing, invoicing, account inquiries, and dispute resolution.
  • Process completed load deliveries, equipment rentals, and well-site labor tickets, ensuring all required supporting documentation is accurate and complete.
  • Generate and submit customer invoices through multiple channels, including email and electronic invoicing platforms.
  • Analyze 500+ lines of billing and operational data to identify discrepancies, trends, and opportunities for resolution or improvement.
  • Act as the primary escalation point for customer issues, including order discrepancies, invoicing concerns, and service disruptions.
  • Maintain proactive, timely, and professional communication with customers regarding order status, delays, service changes, and issue resolution.
  • Monitor service execution, order accuracy, and responsiveness to ensure customer expectations and service level commitments are consistently met.
  • Partner with dispatch, field operations, commercial, and supply chain teams to support customer requirements and resolve service challenges.
  • Track and follow up on outstanding invoicing issues to ensure timely resolution and minimize financial and operational risk.
  • Demonstrate flexibility to support the business during peak demand periods, including non-traditional hours when needed.

Team & Performance Supervising

  • Supervise and support the daily activities of customer service team members, while also contributing directly as an individual account contributor.
  • Balance personal account responsibilities with team oversight, ensuring workloads are prioritized effectively across the group.
  • Coach and mentor team members on customer service excellence, billing processes, system usage, and company policies.
  • Monitor team performance metrics, service quality, and productivity, providing feedback, and driving accountability.
  • Support hiring, onboarding, and ongoing development of customer service personnel.
  • Develop and manage team schedules to ensure appropriate coverage aligned with the changing operational environment.
  • Foster a collaborative, high-performance, and customer-centric culture focused on continuous improvement and strong internal and external customer relationships.

Financial & Operational Support

  • Review and validate billing transactions for accuracy and completeness across both personal accounts and team output.
  • Support account reconciliations and partner with Credit and Collections to resolve disputes and improve cash flow.
  • Maintain accurate records related to billing, customer interactions, dispute resolution, and service performance.
  • Ensure proper documentation and data integrity for all transactions, including shipments, invoices, and customer requests.
  • Assist in identifying and resolving operational bottlenecks that impact customer service.
  • Provide support and communication during operational disruptions, including weather events, equipment failures, or emergency situations..

Process Improvement & Compliance

  • Ensure all customer service activities comply with company policies, contractual requirements, and internal audit controls.
  • Track and analyze customer service trends, identify root causes of issues and recommend solutions.
  • Lead by example in adopting and reinforcing standardized processes and best practices across the team.
  • Drive continuous improvement initiatives to enhance service quality, billing accuracy, and operational efficiency in customer service.
  • Identify opportunities to streamline workflows, improve cross-functional communication, and enhance the overall customer experience.
  • Maintain audit-ready documentation and accurate customer records to support compliance and financial integrity.

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