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Customer Service Supervisor Jobs in Spring, TX (NOW HIRING)

Ollie's

Customer Service Supervisor

Houston, TX · On-site

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ...

Robert Half

Customer Service Supervisor

Houston, TX · On-site

$70K - $75K/yr

Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate ...

PetSuites

Customer Service Supervisor

Spring, TX

$11 - $14/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Spring, TX

$11 - $14/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

KOHLS

Full-Time Customer Service Supervisor

Cypress, TX · On-site

$18.10/hr

About the Role In this role, you will be the expert in point of sale and customer services ... Experience supervising teams or associates to include the responsibility for coaching to achieve ...

Ace Imagewear

Service Supervisor

Houston, TX · On-site

We specialize in customized uniform and supply service programs that help our customers control and ... The ideal candidate has a minimum of 2-5 years supervisory and management experience, is organized ...

METRO

Service Supervisor

Houston, TX · On-site

Maintains open communication with the public to ensure quality, courteous customer service ... supervisory experience (preferably in transportation) is required. Knowledge & Skills Required ...

METRO

Service Supervisor

Houston, TX · On-site

Maintains open communication with the public to ensure quality, courteous customer service ... supervisory experience (preferably in transportation) is required. Knowledge & Skills Required ...

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All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Spring, TX

Customer Service Supervisor information

See Spring, TX salary details

$21.8K

$51.6K

$89.9K

How much do customer service supervisor jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer service supervisor in Spring, TX is $51,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.

How much should a supervisor be paid?

The average salary for a Customer Service Supervisor varies by location and experience but typically ranges from $40,000 to $60,000 annually. Factors such as industry, company size, and certifications can influence compensation levels, and supervisors often benefit from leadership skills and customer service expertise.

What are the most common challenges faced by Customer Service Supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the role of a customer service supervisor?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance metrics, and train staff to improve service efficiency. Strong communication, leadership skills, and familiarity with customer management tools are essential for this role.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and a strong understanding of customer service strategies and tools.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What is a customer service supervisor?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance, and may assist with training and scheduling, often using customer management tools. Strong communication and leadership skills are essential for this role.

What does a Customer Service Supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
More about Customer Service Supervisor jobs
What are the most commonly searched types of Customer Service Supervisor jobs in Spring, TX? The most popular types of Customer Service Supervisor jobs in Spring, TX are:
What are popular job titles related to Customer Service Supervisor jobs in Spring, TX? For Customer Service Supervisor jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Supervisor jobs in Spring, TX look for? The top searched job categories for Customer Service Supervisor jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Service Supervisor jobs? Cities near Spring, TX with the most Customer Service Supervisor job openings:
Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Spring, TX as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 88% Full Time, 6% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $51,612 per year, or $24.8 per hour.
Customer Service Supervisor

Customer Service Supervisor

Ollie's

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 29 days ago

Ollie's Bargain Outlet rating

4.8

Company rating: 4.8 out of 10

Based on 337 frontline employees who took The Breakroom Quiz

631st of 713 rated retailers

Job description

Join our team and live the Ollie-tude!: (Ollie’s Core Values)

    • BE A TEAM PLAYER- Associates are expected to be supportive and work together.
    • BE CARING- How do I treat others with courtesy, dignity, and respect?
    • BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
    • BE COMMITTED- Operate with grit, passion, tenacity, and action.
    • BE GROWING- How do we get better every day?
    • BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Ollie’s Associate Benefits:

    • Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
    • 401K, generous company match with immediate vesting.
    • Strong career growth & talent development culture.
    • 20% associate discount on all Ollie's purchases.
    • Vast array of voluntary benefits. 

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. 

Primary Responsibilities:

  • Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
  • Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
  • Ensure that all product at the front end is merchandised per the visual merchandise standards.
  • Ensure that the front-end, entrance, and exterior of the building are maintained properly.
  • Ensure that front end operations, store standards, and company programs meet all operational expectations.
  • Assist with developing, evaluating, and supervising front end Associates.
  • Complete any additional responsibilities and/or duties as assigned.

Qualifications:

  • Minimum of one to two years’ retail experience in a mid-size to large retail service-oriented business preferred.
  • Ability to work evenings, weekends, and holidays on a regular basis.
  • Must have a positive attitude and the ability to interact well with others.

Physical Requirements:

  • Ability to lift and carry up to 50 pounds.
  • Ability to push and pull up to 35 pounds.
  • Ability to stand for extended periods and work in a safe manner

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.

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