ZipRecruiter

Log In

1

Customer Service Supervisor Jobs in Spring, TX (NOW HIRING)

Cummins

Field Service Supervisor

Houston, TX · On-site

$91K - $136K/yr

We are looking for a talented Field Service Supervisor to join our team specializing in Service in ... Protect and grow customer relationships by resolving warranty concerns promptly and maintaining ...

Cummins

Field Service Supervisor

Houston, TX · On-site

We are looking for a talented Field Service Supervisor to join our team specializing in Service in ... Protect and grow customer relationships by resolving warranty concerns promptly and maintaining ...

Cummins Inc.

Field Service Supervisor

Houston, TX · On-site

We are looking for a talented Field Service Supervisor to join our team specializing in Service in ... Protect and grow customer relationships by resolving warranty concerns promptly and maintaining ...

Cummins Inc.

Field Service Supervisor

Houston, TX · On-site

We are looking for a talented Field Service Supervisor to join our team specializing in Service in ... Protect and grow customer relationships by resolving warranty concerns promptly and maintaining ...

Global Partners LP

Guest Service Supervisor

Houston, TX · On-site

$12.50 - $15.50/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Houston, TX · On-site

$13.38 - $16.59/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Houston, TX · On-site

$12.50 - $15.50/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Houston, TX · On-site

$12.50 - $15.50/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Houston, TX · On-site

$13.38 - $16.59/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Houston, TX · On-site

$12.50 - $15.50/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Houston, TX · On-site

$13.38 - $16.59/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Spring, TX · On-site

$12.50 - $15.50/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Kingwood, TX · On-site

$13.38 - $16.59/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Houston, TX · On-site

$13.38 - $16.59/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Houston, TX · On-site

$12.50 - $15.50/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

next page

Showing results 1-20

All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Spring, TX

Customer Service Supervisor information

See Spring, TX salary details

$21.8K

$51.6K

$89.9K

How much do customer service supervisor jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer service supervisor in Spring, TX is $51,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.

How much should a supervisor be paid?

The average salary for a Customer Service Supervisor varies by location and experience but typically ranges from $40,000 to $60,000 annually. Factors such as industry, company size, and certifications can influence compensation levels, and supervisors often benefit from leadership skills and customer service expertise.

What are the most common challenges faced by Customer Service Supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the role of a customer service supervisor?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance metrics, and train staff to improve service efficiency. Strong communication, leadership skills, and familiarity with customer management tools are essential for this role.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and a strong understanding of customer service strategies and tools.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What is a customer service supervisor?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance, and may assist with training and scheduling, often using customer management tools. Strong communication and leadership skills are essential for this role.

What does a Customer Service Supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
More about Customer Service Supervisor jobs
What are the most commonly searched types of Customer Service Supervisor jobs in Spring, TX? The most popular types of Customer Service Supervisor jobs in Spring, TX are:
What are popular job titles related to Customer Service Supervisor jobs in Spring, TX? For Customer Service Supervisor jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Supervisor jobs in Spring, TX look for? The top searched job categories for Customer Service Supervisor jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Service Supervisor jobs? Cities near Spring, TX with the most Customer Service Supervisor job openings:
Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Spring, TX as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 88% Full Time, 6% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $51,612 per year, or $24.8 per hour.
Field Service Supervisor

Field Service Supervisor

Cummins

Houston, TX • On-site

$91K - $136K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Cummins rating

8.0

Company rating: 8.0 out of 10

Based on 245 frontline employees who took The Breakroom Quiz

132nd of 518 rated manufacturers

Job description

Job Description
We are looking for a talented Field Service Supervisor to join our team specializing in Service in Houston, TX.
In this role, you will make an impact in the following ways:
  • Maximize technician productivity and quality by optimizing schedules, clarifying repair plans aligned to quotes, and removing day-to-day blockers.
  • Elevate team capability through coaching, real-time feedback, and structured performance reviews that drive skill growth and accountability.
  • Accelerate issue resolution by providing first-level technical support and escalating effectively to ensure rapid, accurate fixes.
  • Run safe, efficient operations by managing materials, tooling, and workflows with a strong focus on safety, compliance, and 5S discipline.
  • Improve quote accuracy and transparency by reviewing estimates, setting clear expectations, and proactively communicating status or plan changes to customers.
  • Shorten repair cycle time by monitoring open jobs, addressing bottlenecks early, and ensuring completion within quoted timelines.
  • Drive continuous improvement and branch KPIs by reviewing processes, implementing changes, and tracking metrics (throughput, rework, first-time fix).
  • Protect and grow customer relationships by resolving warranty concerns promptly and maintaining high satisfaction through consistent, professional communication.

Responsibilities
To be successful in this role you will need the following:
  • Apply financial acumen to read budgets, KPIs, margins, and ROI/TCO-and make data-driven trade-offs.
  • Communicate clearly in multiple modes (live, written, visual), tailoring the message to techs, customers, and leaders.
  • Build trusted customer relationships; translate needs into timely, customer-centric solutions.
  • Direct work by setting clear goals, delegating effectively, and removing blockers to maintain flow.
  • Ensure accountability with transparent metrics, ownership, and follow-through on commitments.
  • Manage conflict early and constructively; focus on facts, outcomes, and collaborative solutions.
  • Execute diagnostics: translate complaints into a plan, follow workflows/tools, isolate failed components, validate repair, and document results.
  • Use electronic service tools proficiently: select the right hardware/software, interpret outputs, and determine next repair steps.
  • Document service accurately: verify customer/equipment data, capture required fields, and log work in the service system.
  • Escalate technically with discipline: capture all steps/data, use knowledge bases, and balance speed with thorough investigation.
  • Navigate warranty correctly: confirm root cause/progressive damage, apply policy, identify covered items, and file compliant claims.
  • Plan resources and time effectively to meet commitments while adapting to changing priorities and customer demand.

Education, Licenses, Certifications:
  • College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
  • This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
  • Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Qualifications
Additional Information:
  • Demonstrates a strong commitment to safety and promotes a safety-first culture.
  • Available 24/7/365 to support internal and external customers as business needs require.
  • Exhibits a strong work ethic with a high level of reliability and professionalism.
  • Maintains excellent time and attendance, ensuring consistent operational support.
  • Works effectively as a team member, contributing positively to team goals and collaboration.

Compensation:
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
About Us
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

What Cummins employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Cummins logo

About Cummins

Sourced by ZipRecruiter

Cummins Inc., headquartered in Columbus, IN, US, is a global power leader that designs, manufactures, and distributes numerous power products and systems. With its genesis from as early as 1919, the company readily serves diverse industries such as transportation, industrial, generator drive, or marine applications, among others. At the heart of Cummins' operations, its key product lineup encompasses diesel & natural gas engines, generator sets, engine components, and filtration, emission solutions, and electrical power generation systems. Cummins deeply embodies core values of integrity, respect for diversity, teamwork, performance excellence, and social responsibility - all of which dynamically fuel their mission 'Making people's lives better by powering a more prosperous world'.

Industry

Transportation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Columbus, IN, US

Year founded

1919

View All Cummins Jobs

Apply