Role: Online Support - Customer Service Rep
Location: La Porte, TX (Hybrid 2 days/week)
Duration: 12+ month
Job Description:
This role involves providing customer support through Salesforce to assist with common user issues and ensuring efficient communication between customers and internal teams.
Responsibilities:
• Use Salesforce to respond to incoming customer inquiries efficiently
• Liaise with internal product specialists for technical support
• Resolve user issues by identifying, analyzing, and diagnosing problems
• Determine customer requirements for online account configuration
• Coordinate user training for both internal and customer personnel
• Review support analytics for utilization and recommendations at a customer level
• Perform other duties as assigned
Mandatory Skills:
• Undergraduate degree in Business, Information Systems, or equivalent work experience
• Two or more years in customer service or inside sales
• Knowledge and use of Salesforce
• Demonstrated competence in using computers and software applications
• Problem-solving and troubleshooting experience
• Proven oral, written, and presentation skills
• Demonstrated organization, customer service, and people skills
Nice-to-Have Skills:
• Willingness and ability to travel within and outside work location
• Ability to work alternate work schedules for different time zones