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Senior Customer Service Representative Jobs in Spring, TX

Water For Good

Team Lead Customer Service

Houston, TX · On-site

The Sr. Customer Service Representative (CSR) will work closely with the Sales and Operations teams to ensure customer satisfaction and efficient order fulfillment. As a senior member of the customer ...

Flowchem

Team Lead Customer Service

Houston, TX · On-site

The Sr. Customer Service Representative (CSR) will work closely with the Sales and Operations teams to ensure customer satisfaction and efficient order fulfillment. As a senior member of the customer ...

TransCore

Customer Service Representative

Houston, TX

$14.50 - $19.50/hr

Summary The Customer Service Representative (CSR) is responsible for all telephone, e-mail, online chat, and in-person account maintenance. The CSR is responsible for accurately opening accounts ...

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Living Earth

Customer Service Rep

Houston, TX

$15.25 - $20.75/hr

The Customer Service Representative (CSR) provides front-line service to Living Earth customers by processing orders, answering questions, handling payments, and supporting dispatch and scale ...

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Senior Customer Service Representative information

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How much do senior customer service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for senior customer service representative in Spring, TX is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.69 per hour, depending on experience, location, and employer.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

What jobs pay 4000 a week without a degree?

Senior Customer Service Representatives can earn around $4,000 per week through high-volume call centers, overtime, or commission-based incentives, especially in industries like technology or finance. Success in such roles often depends on experience, strong communication skills, and the ability to handle complex customer issues without requiring a college degree.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may assist in training, quality assurance, and process improvements to enhance customer satisfaction.

What is a senior customer service representative?

A senior customer service representative is an experienced professional responsible for handling complex customer inquiries, resolving issues, and providing support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may require strong communication and problem-solving skills. This role typically involves working in a fast-paced environment and may require prior customer service experience and relevant certifications.

What is the highest paying job in customer service?

Senior Customer Service Representatives with specialized skills, such as technical support or account management, can earn higher salaries, often supplemented by bonuses and commissions. In some cases, managerial or supervisory roles in customer service departments offer the highest pay within the field, especially in large organizations or industries like finance and technology.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Spring, TX? The most popular types of Customer Service Representative jobs in Spring, TX are:
What are popular job titles related to Senior Customer Service Representative jobs in Spring, TX? For Senior Customer Service Representative jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Spring, TX look for? The top searched job categories for Senior Customer Service Representative jobs in Spring, TX are:
What cities near Spring, TX are hiring for Senior Customer Service Representative jobs? Cities near Spring, TX with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Spring, TX as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,710 per year, or $20.5 per hour.

Team Lead Customer Service

Water For Good

Houston, TX • On-site

Full-time

Re-posted 25 days ago

Job description

Company Overview:
We are a provider of high quality, cost-effective valve lubricants primarily for the oil and gas storage, pipeline and gas distribution markets. We manufacture and distribute industrial sealants and lubricants, as well as related products, such as lubrication equipment and fittings. We serve the global valve maintenance market with value-added specialty products that enable optimal valve operation and help prevent costly, unscheduled downtime at customer facilities and pipelines. In addition, our products provide important safety benefits along with preventing fugitive valve emissions.
About the Role
This position is responsible for providing exceptional customer support by processing orders, addressing customer inquiries, and resolving issues in a timely and professional manner to ensure customer satisfaction and retention. The Sr. Customer Service Representative (CSR) will work closely with the Sales and Operations teams to ensure customer satisfaction and efficient order fulfillment.
As a senior member of the customer service team, this role provides day-to-day guidance, support, and oversight to peers, helping to drive consistency, quality, and adherence to processes. The position acts as a key point of contact for escalations, supports onboarding and training of new team members, and contributes to continuous improvement initiatives across customer service operations.
Internally this position will have the title of Sr. Customer Service Representative.
Principal Duties and Responsibilities
  • Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels
  • Provide day-to-day guidance and direction to Customer Service team members, promoting consistency in processes and service delivery
  • Act as the primary escalation point for complex customer issues and support timely resolution
  • Support onboarding and training of new team members, including systems, processes, and best practices
  • Monitor team workflows and help ensure service levels and response times are consistently met
  • Identify recurring issues, training gaps, and process inefficiencies, and recommend improvements to leadership
  • Lead or support process improvement initiatives to enhance customer service operations
  • Process customer orders and manage the full order lifecycle, including entry, confirmation, tracking, and post-delivery follow-up
  • Maintain strict adherence to documentation standards to support customs clearance and regulatory compliance
  • Act as a key liaison between Sales, Operations, Logistics, and Finance to ensure alignment and prevent errors
  • Assist in resolving customer complaints, claims, returns, and exchanges
  • Provide basic technical support and accurate product and service information to customers
  • Maintain accurate records of customer interactions and transactions for reporting and analysis
  • Generate and distribute customer reports and support invoicing and billing processes as needed

Qualifications
Education
  • High School Diploma or equivalent required
  • Associate or Bachelor's Degree in Business Administration, Supply Chain, or a related field preferred.

Experience
  • Minimum 3-5 years of experience in customer service, order processing, or a related role
  • 3+ years of demonstrated leadership experience, including providing guidance, training, or informal oversight to team members
  • Experience in the manufacturing or oil & gas industry is a plus
  • Prior experience working with ERP/MRP systems preferred

Certificates, Licenses, and Registrations
  • Certified Customer Service Professional (CCSP) an asset.

Skills and Abilities / Core Proficiencies
All Company Core Proficiencies as well as the following job specific competencies:
  • Strong communication skills, both verbal and written
  • Demonstrated leadership capability with the ability to guide, support, and influence team members without direct authority
  • Strong decision-making and problem-solving skills, particularly in handling escalations
  • Ability to provide coaching, training, and knowledge sharing to support team development
  • High level of accountability with ownership of both individual and team outcomes
  • Excellent customer service skills with strong attention to detail and accuracy
  • Ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment
  • Strong organizational skills with a focus on data accuracy and documentation compliance
  • Ability to collaborate effectively with cross-functional teams
  • Proficiency in Microsoft Office Suite and customer service-related systems

Physical Requirements
The physical requirements for this job include the ability to sit for extended periods while using a computer. There may also be occasional lifting of office supplies or small packages up to twenty-five (25) lbs. Additionally, the role involves the ability to engage in repetitive tasks, such as data entry.
Work Conditions
The position is office-based with occasional interaction with warehouse or operations teams. The work schedule follows standard business hours, with occasional overtime as needed. This role operates in a fast-paced environment that requires adaptability and responsiveness to customer needs.
Equal Opportunity Statement
It has been and will continue to be the policy of Flowchem and affiliates not to discriminate against any employee or applicant for employment because of their race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected status.
Disclaimer
The preceding job description is intended to provide information on the general nature and level of work to be performed by this position. It is not intended to be a detailed description of the job or be interpreted as a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this job. At times employees are expected to perform other duties assigned by management that fall within the generally expected scope of this position.

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