ZipRecruiter

Log In

1

Senior Customer Service Representative Jobs in Spring, TX

FASTSIGNS #13201

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as ...

Sage Surfaces

Customer Service Representative

Conroe, TX

$13.75 - $18.50/hr

We are hiring a full-time Customer Service Representative in Conroe, TX for a role where you'll be the voice our customers rely on. Along with a competitive salary (commensurate with experience), you ...

Doggett

Customer Service Representative

Houston, TX · On-site

$15 - $20.25/hr

Customer Service Representative Classification Exempt Job Summary The Customer Service Representative is responsible for promoting the sale of parts, service and rental within the branch and ...

Tyndale Company

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Tyndale's Customer Service Representatives strive for excellence in every customer interaction, including phone calls, web chat, text, and email in a timely, accurate, and professional manner. Our ...

ABC Imaging

Customer Service Representative

Houston, TX · On-site

$20 - $27/hr

Customer Service Representative (Print Production & Client Support) Position Summary As a Customer Service Representative at ABC Imaging, you will serve as the primary point of contact for clients ...

Circle K

Customer Service Representative

Montgomery, TX · On-site

$13 - $17.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

ABC Imaging

Customer Service Representative

Houston, TX · On-site

$20 - $27/hr

Customer Service Representative (Print Production & Client Support) Position Summary As a Customer Service Representative at ABC Imaging, you will serve as the primary point of contact for clients ...

DXP

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

DXP

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

Riviana Foods

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative ID: 1645 Location: Houston, TX Department: Customer Service More about this job > Description Riviana Foods Inc. is a world class leader in the rice sector and is ...

previous page

Showing results 41-60

All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Spring, TX

Senior Customer Service Representative information

See Spring, TX salary details

$10

$20

$31

How much do senior customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for senior customer service representative in Spring, TX is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.69 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Spring, TX? The most popular types of Customer Service Representative jobs in Spring, TX are:
What are popular job titles related to Senior Customer Service Representative jobs in Spring, TX? For Senior Customer Service Representative jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Spring, TX look for? The top searched job categories for Senior Customer Service Representative jobs in Spring, TX are:
What cities near Spring, TX are hiring for Senior Customer Service Representative jobs? Cities near Spring, TX with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Spring, TX as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $42,710 per year, or $20.5 per hour.

Customer Service Representative

Village Plumbing and Air

Houston, TX • On-site

$15.25 - $20.75/hr

Full-time

Re-posted 17 days ago

Job description

Job Type
Full-time
Description
Village Plumbing & AC in business and been serving the Houston area for 80 years. We have built an impeccable reputation based on our consistent quality work. We are currently hiring a Customer Service Representative, one of the most important positions with our company. Our CSR's are first point of contact when our customers call, so we are seeking energetic an enthusiastic Call Center Representative to join our team.
Responsibilities:
* Answer phones and book service calls for Plumbing, HVAC and Electrical
* Document and update customer records based on interactions
* Handle customer inquires and complaints with advanced conflict resolution skills
* Promote additional services by recognizing opportunities to up-sell accounts
* Call out to existing VPP customers to schedule maintenance checks
* Offer VPP (Village Partner Plan) to callers when applicable
Requirements
* Two years of customer service experience in a call center
* Positive and professional demeanor
* Ability to build rapport with clients quickly
* Exceptional written and verbal communication skills
* Ability to prioritize and multitask
* Proven ability to meet and exceed call quotas
* Proficiency with necessary technology, including computers, software applications, phone systems
* Service Titan experience a plus!
* Previous experience in Plumbing, Electric or HVAC industry preferred
* Ability to work flexible schedules which includes some weekends and evenings up to 8:00 PM.
* Bilingual-Spanish a big plus!
Salary Description
Hourly + Bonus

Apply