Houston, TX · On-site
$100 - $130/hr
PSS Industrial Group is seeking a Director of Customer Experience based in Houston, TX. This role ... service delivery, and improving customer retention. The ideal candidate should have over seven ...
Houston, TX · On-site
$100 - $130/hr
PSS Industrial Group is seeking a Director of Customer Experience based in Houston, TX. This role ... service delivery, and improving customer retention. The ideal candidate should have over seven ...
Senior Director Customer Care Operations Date: Jul 21, 2026 Location(s): Houston, TX, US, 77002 ... Oversee customer-facing and back-office servicing operations, ensuring seamless, high-quality ...
Senior Director Customer Care Operations Date: Jul 21, 2026 Location(s): Houston, TX, US, 77002 ... Oversee customer-facing and back-office servicing operations, ensuring seamless, high-quality ...
Houston, TX · Remote
$150K - $165K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Required Qualifications: * 10+ years of experience in B2B SaaS implementation, professional services, information services, customer onboarding, and delivery operations, with a strong focus on ...
New
Quick apply
Houston, TX · Remote
$150K - $165K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Required Qualifications: * 10+ years of experience in B2B SaaS implementation, professional services, information services, customer onboarding, and delivery operations, with a strong focus on ...
New
Houston, TX · On-site
$190 - $260/hr
Senior Director Customer Care Operations At Gexa Energy, a NextEra Energy Resources company, we ... Oversee customer-facing and back-office servicing operations, ensuring seamless, high-quality ...
Houston, TX · On-site
$190 - $260/hr
Senior Director Customer Care Operations At Gexa Energy, a NextEra Energy Resources company, we ... Oversee customer-facing and back-office servicing operations, ensuring seamless, high-quality ...
Connects customer needs with Product, Engineering, Sales, and Services to strengthen Landmark ... directors. * Proven experience building or substantially scaling Customer Success, Professional ...
Connects customer needs with Product, Engineering, Sales, and Services to strengthen Landmark ... directors. * Proven experience building or substantially scaling Customer Success, Professional ...
Direct customer support or customer service experience. * Desirable: Experience with SAP. * Desirable: Experience with Oracle. * Desirable: Oil & Gas, or Chemical background.
Direct customer support or customer service experience. * Desirable: Experience with SAP. * Desirable: Experience with Oracle. * Desirable: Oil & Gas, or Chemical background.
Direct customer support or customer service experience. * Desirable: Experience with SAP. * Desirable: Experience with Oracle. * Desirable: Oil & Gas, or Chemical background.
Direct customer support or customer service experience. * Desirable: Experience with SAP. * Desirable: Experience with Oracle. * Desirable: Oil & Gas, or Chemical background.
Be Seen First
Houston, TX · On-site
$60K - $100K/yr
Customer Service - $600 to $1,050/week + Bonuses (Houston, TX) Full-Time | No Experience Needed | Car Required We're hiring motivated individuals to help our current energy customers lower their ...
Quick apply
Be Seen First
Houston, TX · On-site
$60K - $100K/yr
Customer Service - $600 to $1,050/week + Bonuses (Houston, TX) Full-Time | No Experience Needed | Car Required We're hiring motivated individuals to help our current energy customers lower their ...
The Senior Director is responsible for building a scalable, high-performing organization and ... Oversee customer-facing and back-office servicing operations, ensuring seamless, high-quality ...
The Senior Director is responsible for building a scalable, high-performing organization and ... Oversee customer-facing and back-office servicing operations, ensuring seamless, high-quality ...
The Senior Director is responsible for building a scalable, high-performing organization and ... Oversee customer-facing and back-office servicing operations, ensuring seamless, high-quality ...
The Senior Director is responsible for building a scalable, high-performing organization and ... Oversee customer-facing and back-office servicing operations, ensuring seamless, high-quality ...
Houston, TX · Remote
Medical
Dental
Vision
Retirement
PTO
We invite passionate individuals to join our team, dedicated to exceeding customer expectations ... Working within the Water Solutions and Services segment (WSS), you will develop, lead, and direct ...
Houston, TX · Remote
Medical
Dental
Vision
Retirement
PTO
We invite passionate individuals to join our team, dedicated to exceeding customer expectations ... Working within the Water Solutions and Services segment (WSS), you will develop, lead, and direct ...
New Caney, TX · On-site
$13.50 - $18.50/hr
... Direct customer contact by telephone, e-mail and fax. - Addresses customer concerns in a friendly, confident, and timely manner. - Performs other duties as assigned. Qualifications: - High school ...
New Caney, TX · On-site
$13.50 - $18.50/hr
... Direct customer contact by telephone, e-mail and fax. - Addresses customer concerns in a friendly, confident, and timely manner. - Performs other duties as assigned. Qualifications: - High school ...
$13.50 - $18.50/hr
... Direct customer contact by telephone, e-mail and fax. - Addresses customer concerns in a friendly, confident, and timely manner. - Performs other duties as assigned. Qualifications: - High school ...
$13.50 - $18.50/hr
... Direct customer contact by telephone, e-mail and fax. - Addresses customer concerns in a friendly, confident, and timely manner. - Performs other duties as assigned. Qualifications: - High school ...
New Caney, TX · On-site
$13.50 - $18.50/hr
... Direct customer contact by telephone, e-mail and fax. - Addresses customer concerns in a friendly, confident, and timely manner. - Performs other duties as assigned. Qualifications: - High school ...
New Caney, TX · On-site
$13.50 - $18.50/hr
... Direct customer contact by telephone, e-mail and fax. - Addresses customer concerns in a friendly, confident, and timely manner. - Performs other duties as assigned. Qualifications: - High school ...
Houston, TX · On-site
$14.75 - $19.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for ... Complete a service alert for any mechanical and or body damage communicated by the customers
Houston, TX · On-site
$14.75 - $19.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for ... Complete a service alert for any mechanical and or body damage communicated by the customers
Houston, TX · On-site
$14.75 - $19.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for ... Complete a service alert for any mechanical and or body damage communicated by the customers
Houston, TX · On-site
$14.75 - $19.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for ... Complete a service alert for any mechanical and or body damage communicated by the customers
$14.75 - $20/hr
Taking customer request through phone and directing to the appropriate department REQUIREMENTS: * 1-2 Years of relevant experience (Customer Service, Admin, Office) SCHEDULE: * Mon-Fri * 8:00am - 5 ...
$14.75 - $20/hr
Taking customer request through phone and directing to the appropriate department REQUIREMENTS: * 1-2 Years of relevant experience (Customer Service, Admin, Office) SCHEDULE: * Mon-Fri * 8:00am - 5 ...
Houston, TX · On-site
$15/hr
PTO
Customer Service Representatives Full Time availability in Texas Now accepting applications until July 30, 2026 Why Join Us? Do you love helping people? Thrive in fast-paced environments? Want to ...
Houston, TX · On-site
$15/hr
PTO
Customer Service Representatives Full Time availability in Texas Now accepting applications until July 30, 2026 Why Join Us? Do you love helping people? Thrive in fast-paced environments? Want to ...
$13.25 - $18.25/hr
Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...
$13.25 - $18.25/hr
Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...
Houston, TX · On-site
$13.75 - $19/hr
Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...
Houston, TX · On-site
$13.75 - $19/hr
Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...
$34.7K - $47.4K
6% of jobs
$47.4K - $60.2K
2% of jobs
$60.2K - $72.9K
4% of jobs
$84.7K is the 25th percentile. Wages below this are outliers.
$72.9K - $85.7K
14% of jobs
$85.7K - $98.4K
16% of jobs
The median wage is $108.6K / yr.
$98.4K - $111.2K
10% of jobs
$111.2K - $123.9K
18% of jobs
$128.4K is the 75th percentile. Wages above this are outliers.
$123.9K - $136.6K
15% of jobs
$136.6K - $149.4K
6% of jobs
$149.4K - $162.1K
4% of jobs
$162.1K - $174.9K
5% of jobs
$34.7K
$109.8K
$174.9K
A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.
Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.
To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.
The most popular types of Customer Service jobs in Spring, TX are:
For Director Customer Service jobs in Spring, TX, the most frequently searched job titles are:
The top searched job categories for Director Customer Service jobs in Spring, TX are:
Cities near Spring, TX with the most Director Customer Service job openings:
$100 - $130/hr
Other
Posted 9 days ago
PSS Industrial Group is seeking a Director of Customer Experience based in Houston, TX. This role is essential for transforming customer interactions into a structured operational model across the organization. Responsibilities include developing a company-wide customer experience strategy, collaborating with various departments to enhance service delivery, and improving customer retention.
The ideal candidate should have over seven years of leadership experience in industrial distribution, excel in analytics and communication, and be adept at setting and measuring KPIs. The company offers a hybrid working model and comprehensive benefits.
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Oil and gas extraction
201 - 500 Employees
Houston, TX, US
2011
