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Customer Service Manager Jobs in Spring, TX (NOW HIRING)

Roomi Group Corp

Customer Service Manager

Houston, TX · On-site

We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and ...

Vallen

Manager, Customer Service

Houston, TX · On-site

The Client Solutions Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically ...

Vallen

Manager, Customer Service

Houston, TX

The Client Solutions Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically ...

AmeriTech Staffing, Inc.

Be Seen First

Service Manager

Cypress, TX · On-site

$60K - $70K/yr

The ideal candidate will have experience with service and repair operations, customer communication ... management, service advisor, or equipment service operations experience preferred · Strong ...

Apply Early

Holiday World RV

Service Manager

Katy, TX · On-site

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

Key Safety

Service Manager

Conroe, TX · On-site

The desired outcomes of this role include the highest possible level of customer service and a deepening of the client relationship that leads to additional account growth. The Manager will be ...

Holiday World RV

Service Manager

Katy, TX

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

Holiday World RV

Service Manager

Katy, TX · On-site

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

Apply Early

Team Gillman

Service Manager

Houston, TX · On-site

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

Apply Early

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All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Spring, TX

Customer Service Manager information

See Spring, TX salary details

$21.8K

$51.6K

$89.9K

How much do customer service manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer service manager in Spring, TX is $51,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Spring, TX? The most popular types of Customer Service jobs in Spring, TX are:
What are popular job titles related to Customer Service Manager jobs in Spring, TX? For Customer Service Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Spring, TX look for? The top searched job categories for Customer Service Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Service Manager jobs? Cities near Spring, TX with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer Service Manager

Roomi Group Corp

Houston, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description


Creative Submission Required To Be Considered: All applicants must submit a short presentation (PowerPoint, video, or other format) showing why you are the best fit for this role. Be creative - surprise us! Please send your presentation to briana.nunez@roomigroup.com as part of your application.
We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and business development to help grow our brand and drive new opportunities.
Key Responsibilities
  • Develop and execute marketing strategies to promote our construction services and enhance brand visibility.
  • Manage client communications, responding promptly and professionally to inquiries, quotes, and follow-ups.
  • Create and maintain marketing materials such as presentations, social media content, newsletters, and proposals.
  • Conduct market research to identify new business opportunities and stay ahead of industry trends.
  • Collaborate closely with company leadership to align marketing and customer outreach with business goals.
  • Use CRM and digital marketing tools to track leads, customer interactions, and campaign effectiveness.
  • Represent the company at trade shows, community events, and client meetings as needed.
  • Provide creative ideas and initiatives to help grow the business and improve customer experience.

Requirements
  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • Minimum 3 years of experience in marketing, business development, or customer-facing roles.
  • Strong skills in digital marketing, content creation, and client communication.
  • Self-motivated with the ability to work independently and manage multiple responsibilities.
  • Excellent interpersonal, organizational, and communication skills.
  • Experience with CRM platforms and marketing tools is preferred.
  • Creative mindset with a proactive approach to problem-solving and business growth.

Benefits
  • Comprehensive health insurance package
  • Retirement savings plan
  • Paid vacation and sick leave
  • Professional development opportunities
  • Collaborative and supportive work environment

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