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Customer Service Manager Jobs in Spring, TX (NOW HIRING)

Team Gillman

Service Manager

Houston, TX · On-site

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

Team Gillman

Service Manager

Houston, TX · On-site

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

NextGen Security LLC

Service Manager

Houston, TX · On-site

This role will own service performance, customer satisfaction, and recurring revenue growth, while ... Manage service contracts. * Establish andmaintainsubcontractor relationships around the country.

Percepta

Customer Service Case Manager

Houston, TX

$19.50/hr

Customer Service Case Manager (04BH6) US-TX-HoustonDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service ...

Percepta

Customer Service Case Manager

Houston, TX · On-site

$19.50/hr

As a Customer Service Case Manager working on-site in Houston, TX , you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What ...

Percepta

Customer Service Case Manager

Houston, TX · On-site

$19.50/hr

As a Customer Service Case Manager working on-site in Houston, TX , you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What ...

Percepta

Customer Service Case Manager

Houston, TX · On-site

$19.50/hr

As a Customer Service Case Manager working on-site in Houston, TX , you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What ...

Alsco Inc

Service Manager

Houston, TX

$85K/yr

The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...

Alsco External

Service Manager

Houston, TX · On-site

$85K/yr

The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...

Alsco Inc

Service Manager

Houston, TX · On-site

The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...

HTX Material Handling

Service Manager

Houston, TX · On-site

The Service Manager combines good administrative, customer, and internal coaching skills to keep things moving in this critical performance area of the operation. Constant interruptions call for ...

HTX Material Handling

Service Manager

Houston, TX · On-site

The Service Manager combines good administrative, customer, and internal coaching skills to keep things moving in this critical performance area of the operation. Constant interruptions call for ...

HTX Material Handling

Service Manager

Houston, TX · On-site

The Service Manager combines good administrative, customer, and internal coaching skills to keep things moving in this critical performance area of the operation. Constant interruptions call for ...

Meineke - 3002

Service Manager

Houston, TX · On-site

$60K - $85K/yr

The ideal candidate will have excellent communication and customer relationship skills, strong autonomy to run a store, strong service writer capabilities, and previous management experience. Every ...

Ace Industries, Inc.

Be Seen First

Service Manager

Houston, TX · On-site

$30 - $35/hr

The service manager fields all service calls, provides customer service when needed, allocates technicians and resources, quotes and orders, job materials and labor, confirms job completion and ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Spring, TX

Customer Service Manager information

See Spring, TX salary details

$21.8K

$51.6K

$89.9K

How much do customer service manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for customer service manager in Spring, TX is $51,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Spring, TX? The most popular types of Customer Service jobs in Spring, TX are:
What are popular job titles related to Customer Service Manager jobs in Spring, TX? For Customer Service Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Spring, TX look for? The top searched job categories for Customer Service Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Service Manager jobs? Cities near Spring, TX with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Service Manager

Team Gillman

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We’re searching for an automotive service manager fore our new Volkswagen dealership in the Humble/Kingwood area who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Job Responsibilities

  • Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
  • Monitor automotive repair/maintenance to prevent operational delays
  • Work with service director to set departmental objectives
  • Recruit, interview and train service staff
  • Maintain daily sales and production records as prescribed by upper management
  • Review and evaluate service sales performance
  • Staff technical teams relative to production requirements
  • Remain current on new products and changes to existing products
  • Maintain department finances within parameters established by upper management
  • Assure proper repair-order flow/maximize productivity
  • Monitor/control all warranty activity to ensure compliance with policies and procedures
  • Adhere to dealership policy on client vehicle care and operation
  • Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
  • Enforce OSHA requirements, procedures and regulations
  • Conduct performance evaluations
  • Participate in operational planning
  • Maintain the facility and equipment
  • Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

  • Full health benefits (medical, dental, vision, life)
  • 401k Retirement savings plan with company match
  • Employee discounts
  • Drug Free Work Environment
  • Equal Opportunity Employer
  • Up to two weeks' vacation
  • Air conditioned shops

About Our Dealership (Team Gillman)

Since 1938 and with over 81 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank’s son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.

Now, owned and operated by Ramsay’s son Chris Gillman, Team Gillman has dealerships in Houston & Rosenberg representing Acura, Honda, Subaru, Mazda Chevy and Volkswagen. Success has not altered the organization’s founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.