ZipRecruiter

Log In

1

Customer Service Manager Jobs in Spring, TX (NOW HIRING)

Pacific Islands Construction

Service Manager

Houston, TX

$70K - $900K/yr

... customers, and lead teams in a fast-paced environment? We are looking for a Senior Service Manager ... to lead our service department and help grow our repair and maintenance operations. This is a key ...

Holiday World RV

Service Manager

Katy, TX · On-site

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

Holiday World RV

Service Manager

Katy, TX · On-site

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

Holiday World RV

Service Manager

Katy, TX · On-site

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

Team Gillman

Service Manager

Houston, TX

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

Team Gillman

Service Manager

Houston, TX

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

Team Gillman

Service Manager

Houston, TX · On-site

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

NextGen Security LLC

Service Manager

Houston, TX · On-site

This role will own service performance, customer satisfaction, and recurring revenue growth, while ... Manage service contracts. * Establish andmaintainsubcontractor relationships around the country.

Deutz

Service Manager

Houston, TX · On-site

The Service Manager will be expected to deliver high-quality customer service and represent the DEUTZ brand professionally. The ideal candidate must have a consistent willingness to increase their ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Spring, TX

Customer Service Manager information

See Spring, TX salary details

$21.8K

$51.6K

$89.9K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Spring, TX is $51,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Spring, TX? The most popular types of Customer Service jobs in Spring, TX are:
What are popular job titles related to Customer Service Manager jobs in Spring, TX? For Customer Service Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Spring, TX look for? The top searched job categories for Customer Service Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Service Manager jobs? Cities near Spring, TX with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,612 per year, or $24.8 per hour.

Sales Service Manager (Customer Service & Logistics)

Sanhua International

Houston, TX • On-site

$42K - $48K/yr

Full-time

Posted 28 days ago

Job description

Sales Service ManagerPosition Summary

The Sales Service Manager is responsible for leading customer service operations and ensuring the highest levels of service for both internal and external customers. This role oversees customer order management, inbound logistics coordination, freight operations, customer communications, and team performance.

The position serves as a key liaison between customers, warehouse operations, finance, IT, and business units in the United States and China to ensure timely order fulfillment and issue resolution. The Sales Service Manager is also responsible for developing team performance standards, monitoring key performance indicators (KPIs), and driving continuous improvement initiatives. 

Essential Responsibilities
  • Supervise daily customer service operations and order fulfillment activities.
  • Ensure customer orders are processed accurately and shipped on time.
  • Manage backorders and communicate material requirements to business units.
  • Coordinate domestic and international freight operations.
  • Optimize transportation routes and freight costs while maintaining customer service levels.
  • Resolve order, inventory, ERP, and shipping-related issues with cross-functional teams.
  • Monitor and improve customer response times and service performance.
  • Manage aging invoices and support collection efforts.
  • Develop and track department KPIs and performance metrics.
  • Recruit, train, coach, and develop customer service team members.
  • Create and maintain standard operating procedures (SOPs).
  • Lead continuous improvement initiatives focused on efficiency and customer satisfaction.
  • Collaborate with U.S. and China-based teams to support business objectives.
Required Qualifications

Education

  • Bachelor's degree in Business, Supply Chain, Logistics, or a related field. 

Experience

  • 5+ years of experience in logistics, customer service, order management, or a related field.
  • 3+ years of leadership or supervisory experience.
  • Experience managing domestic and international transportation operations.

Knowledge & Skills

  • Experience working within ERP systems (Infor preferred).
  • Knowledge of transportation management, including TL, LTL, ocean, air, and parcel shipments.
  • Strong analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Project management experience.
  • Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
Preferred Qualifications
  • Experience within a manufacturing, distribution, or supply chain environment.
  • Lean Six Sigma or continuous improvement experience.
  • Proficiency in Mandarin Chinese is preferred but not required.
Core Competencies
  • Leadership
  • Planning and Organization
  • Team Development
  • Collaboration
  • Critical Thinking
  • Continuous Improvement
  • Customer Focus
  • Accountability

Powered by JazzHR

JfyHM8MruT