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Customer Service Manager Jobs in Spring, TX (NOW HIRING)

Key Safety

Service Manager

Conroe, TX · On-site

The desired outcomes of this role include the highest possible level of customer service and a deepening of the client relationship that leads to additional account growth. The Manager will be ...

Key Safety

Service Manager

Conroe, TX

The desired outcomes of this role include the highest possible level of customer service and a deepening of the client relationship that leads to additional account growth. The Manager will be ...

Key Safety

Service Manager

Conroe, TX · On-site

The desired outcomes of this role include the highest possible level of customer service and a deepening of the client relationship that leads to additional account growth. The Manager will be ...

Holiday World RV

Service Manager

Katy, TX · On-site

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

Holiday World RV

Service Manager

Katy, TX · On-site

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

Holiday World RV

Service Manager

Katy, TX

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

Team Gillman

Service Manager

Houston, TX · On-site

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

Team Gillman

Service Manager

Houston, TX · On-site

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

Team Gillman

Service Manager

Houston, TX · On-site

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

Sprouts Farmers Market

Service Manager

Katy, TX · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Alsco External

Service Manager

Houston, TX · On-site

$90K/yr

The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...

Sprouts Farmers Market

Service Manager

Katy, TX · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Katy, TX · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Alsco Inc

Service Manager

Houston, TX

$90K/yr

The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...

Alsco

Service Manager

Houston, TX

$90K/yr

The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Spring, TX

Customer Service Manager information

See Spring, TX salary details

$21.8K

$51.6K

$89.9K

How much do customer service manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer service manager in Spring, TX is $51,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Spring, TX? The most popular types of Customer Service jobs in Spring, TX are:
What are popular job titles related to Customer Service Manager jobs in Spring, TX? For Customer Service Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Spring, TX look for? The top searched job categories for Customer Service Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Service Manager jobs? Cities near Spring, TX with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Spring, TX as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,612 per year, or $24.8 per hour.
Customer Service Manager - Operations & Experience

Customer Service Manager - Operations & Experience

Serenity Mental Health Centers

Houston, TX • On-site

$90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Customer Service Manager - Operations & Experience
Location: Houston, TX
Employment Type: Full-Time
Compensation: $90,000+ annually + performance-based bonuses
Overview
Lead a high-performing team in a fast-paced, high-volume customer service environment where consistency, accountability, and execution drive success.
We're looking for a hands-on leader who knows how to build strong teams, manage performance, and deliver a high-quality customer experience at scale. This role is ideal for someone from hospitality, retail, or customer service leadership who thrives in structured environments and leads from the front.
No industry-specific experience required - full training provided.
What You'll Do
  • Lead daily operations in a high-volume, customer-facing environment
  • Manage, coach, and develop a team of 30+ employees
  • Drive accountability to performance metrics, service standards, and productivity goals
  • Ensure every interaction is professional, efficient, and high-quality
  • Oversee scheduling, staffing, and workflow management
  • Monitor and improve KPIs related to volume, efficiency, and customer experience
  • Identify operational gaps and implement process improvements
  • Step in as needed to support the team and maintain service levels

What This Role Feels Like
  • Fast-paced environment where priorities shift and strong leadership is critical
  • A mix of people leadership and operational execution
  • High standards - success is measured by team performance and consistency
  • A role where you are actively coaching, problem-solving, and driving results daily

What We're Looking For
  • 10+ years of leadership or operations experience in customer service, hospitality, retail, call center, or similar environments
  • Experience managing large teams (30+ employees) in high-volume settings
  • Proven ability to track, analyze, and improve KPIs
  • Strong communication skills with the ability to coach, give feedback, and lead accountability conversations
  • Comfortable working in a structured, process-driven environment
  • Leadership style that is hands-on, performance-focused, and team-oriented

Preferred Background
  • Upscale hospitality, restaurant, or hotel management
  • Customer support leadership
  • Retail or service environments with high standards and performance expectations
  • Experience leading teams through growth, change, or scaling operations

About You
You've worked in environments where service standards were non-negotiable. You know how to manage a busy operation, hold a team accountable, and maintain quality even under pressure.
You're comfortable balancing people leadership with performance management, and you take pride in building teams that deliver consistent, high-level results.
Compensation & Benefits
  • $90,000+ base salary + performance-based bonuses
  • Health, dental, and vision coverage (majority employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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