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Customer Service Supervisor Jobs in California (NOW HIRING)

Johnson Service Group

Be Seen First

Customer Service Supervisor

Azusa, CA · On-site

$23 - $25/hr

Find ways to improve productivity by providing effective methods in business operations. * Assist in supervising customer service personnel, warehouse staff, as well as delivery drivers. * Learn and ...

New

CJ Logistics

Customer Service Supervisor

Perris, CA · On-site

$70K - $80K/yr

As a Customer Service Supervisor , you'll be the heartbeat of our operations, helping to shape a high-performance team in a fast-paced, global logistics environment. * Salary Range: $70,304 - $80,000 ...

Public Storage

Customer Service Supervisor

Glendale, CA · On-site

The Customer Service Supervisor will oversee a team of customer service representatives, monitor service quality, evaluate call and survey data, and partner with leadership to implement strategies ...

Public Storage

Customer Service Supervisor

Glendale, CA · On-site

The Customer Service Supervisor will oversee a team of customer service representatives, monitor service quality, evaluate call and survey data, and partner with leadership to implement strategies ...

Teledyne

Customer Service Supervisor

San Diego, CA

Develops customer service department procedures. * Liaises between customers and manufacturing ... Supervisory Responsibilities This job provides general supervision to a functional area which may ...

TransPak

Customer Service Supervisor

San Jose, CA · On-site

The Customer Service Supervisor is responsible for providing a productive and motivating working environment while ensuring all company policies and procedures are followed. This role is responsible ...

transpak

Customer Service Supervisor

San Jose, CA

The Customer Service Supervisor is responsible for providing a productive and motivating working environment while ensuring all company policies and procedures are followed. This role is responsible ...

transpak

Customer Service Supervisor

San Jose, CA

The Customer Service Supervisor is responsible for providing a productive and motivating working environment while ensuring all company policies and procedures are followed. This role is responsible ...

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All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in California

Customer Service Supervisor information

See California salary details

$24.2K

$57.2K

$99.7K

How much do customer service supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer service supervisor in California is $57,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What skills do you need to be a customer service supervisor?

A customer service supervisor needs strong communication, leadership, and problem-solving skills to manage a team and address customer issues effectively. They should also have good organizational abilities, conflict resolution skills, and familiarity with customer service tools and software. Experience in customer service and the ability to train and motivate staff are essential for success in this role.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
More about Customer Service Supervisor jobs

What are the most commonly searched types of Customer Service Supervisor jobs in California?

The most popular types of Customer Service Supervisor jobs in California are:

What are popular job titles related to Customer Service Supervisor jobs in California?

For Customer Service Supervisor jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service Supervisor jobs in California look for?

The top searched job categories for Customer Service Supervisor jobs in California are:

What cities in California are hiring for Customer Service Supervisor jobs?

Cities in California with the most Customer Service Supervisor job openings:

Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,239 per year, or $27.5 per hour.

Customer Service Supervisor

City of Hesperia

Hesperia, CA

$7.6K - $9.2K/mo

Full-time

Posted 10 days ago

Job description

Description Help shape Hesperia, where rural charm meets opportunity. Join the City of Hesperia's Utility Billing Division as an Customer Service Supervisor and be part of a team driven by service, integrity, innovation, and efficiency. Help us create a safe, thriving community while experiencing true Hometown Hospitality.

View Customer Service Supervisor Flyer Examples of Duties The Customer Service Supervisor is the supervisory level class responsible for delegating and monitoring the workload of the Utility Billing Division staff on a daily basis, supervising and training assigned staff, and handling the most difficult customer concerns. This classification is distinguished from the classifications of Administrative Analyst and Senior Customer Service Representative by the performance of full supervisory responsibility for the Utility Billing Division and performance of analytical work in preparing various analyses and reports, receiving only occasional instruction and requiring a high degree of independent judgment and a thorough knowledge of City and departmental functions, policies and procedures. To view the full job description, please view the Customer Service Supervisor job description.

Typical Qualifications Any combination of education and experience that has provided the knowledge, skills and abilities necessary for a Customer Service Supervisor. A typical way of obtaining the required qualifications is to possess the equivalent of three (3) years of directly related experience in customer service, utility billing, cashiering, customer account administration financial or statistical record keeping, related administrative support functions, including two (2) years of lead/supervisory experience; and a High School diploma or GED. A Bachelor's degree in accounting, finance, public or business administration or a closely related field is desirable.

License/Certificate: Possession of, or ability to obtain, a valid class "C" California driver's license.

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