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Customer Service Supervisor Manager Jobs (NOW HIRING)

Eaton

Customer Service Supervisor

El Paso, TX · On-site

$86K - $126K/yr

This role supervises customer service representatives responsible for processing customer orders, scheduling and booking shipments, managing delivery commitments, and serving as the primary interface ...

Seed to Table

Customer Service Supervisor

Naples, FL · On-site

Manages customer transactions both cash and card payments. * Trains newly hired cashiers on ... service standards. * Supervises checkout stations on a regular basis. * Guarantees that customer ...

Wawa, Inc.

Customer Service Supervisor

Whitehall, PA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

RelaDyne

Customer Service Supervisor

Baltimore, MD

$60K - $80K/yr

We're looking for a motivated and organized Customer Service Supervisor who thrives in a fast-paced ... Ability to manage multiple priorities in a fast-paced environment. * Proficiency with Microsoft ...

BWC Terminals

Customer Service Supervisor

Houston, TX · On-site

JOB OVERVIEW The Customer Service Supervisor is responsible for overseeing the daily activities of ... Collaborate with Terminal Managers to resolve inventory discrepancies and customer claims.

PetSuites

Customer Service Supervisor

Columbus, OH

$11 - $12/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...

Wawa, Inc.

Customer Service Supervisor

Hope Mills, NC · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

PetSuites

Customer Service Supervisor

Roswell, GA

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...

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Customer Service Supervisor Manager information

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$24.5K

$58K

$101K

How much do customer service supervisor manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer service supervisor manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Supervisor Manager vs Customer Service Representative?

AspectCustomer Service Supervisor ManagerCustomer Service Representative
CredentialsHigh school diploma; leadership experience often preferredHigh school diploma or equivalent
Work EnvironmentSupervises teams in call centers, retail, or service settingsHandles customer inquiries directly, often in call centers or retail
Employer & Industry UsageCommon in retail, telecom, banking, and hospitalityEntry-level role across similar industries
Search & Comparison IntentLooking for supervisory roles, leadership, management skillsSeeking entry-level customer service roles

The Customer Service Supervisor Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, Customer Service Representatives handle direct customer interactions without supervisory responsibilities. The supervisor role requires more experience and leadership skills, while representatives focus on day-to-day customer support. Both roles are vital in customer service operations across various industries.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive leadership experience, strategic skills, and a strong understanding of customer relations and business operations.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and knowledge of customer relations tools and processes.

What is the role of a customer service supervisor?

A customer service supervisor manages a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance metrics, and train staff to improve service delivery, often using customer management tools. Strong communication, leadership skills, and knowledge of company policies are essential for this role.

What are the salary expectations for customer service managers?

Customer Service Supervisor Managers typically earn a median annual salary ranging from $45,000 to $70,000, depending on experience, location, and company size. Salaries can increase with additional certifications, leadership skills, and years of experience in customer service management roles.
What cities are hiring for Customer Service Supervisor Manager jobs? Cities with the most Customer Service Supervisor Manager job openings:
What are the most commonly searched types of Customer Service Supervisor jobs? The most popular types of Customer Service Supervisor jobs are:
What states have the most Customer Service Supervisor Manager jobs? States with the most job openings for Customer Service Supervisor Manager jobs include:
Customer Service Supervisor Manager jobs near you
Infographic showing various Customer Service Supervisor Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Service Supervisor

Customer Service Supervisor

Serenity Mental Health Centers

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Customer Service Supervisor

Location: Las Colinas, TX

Employment Type: Full-Time

Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a Customer Service Supervisor who knows how to run a high-performing call floor — someone who leads from the front, develops their team daily, and doesn't let standards slip when things get busy. If your background is in call center operations, you already speak our language.

Your Day-to-Day

  • Oversee a team of employees handling high-volume inbound and outbound calls
  • Deliver consistent, specific coaching that moves performance metrics in the right direction
  • Review call recordings and CRM reports to spot trends, address gaps, and recognize wins
  • Step in on escalated calls with a calm head and a clear path to resolution
  • Own your team's numbers — schedule adherence, quality scores, appointment conversion rates
  • Facilitate structured daily huddles, weekly one-on-ones, and formal performance reviews
  • Coordinate with internal operations and scheduling teams to keep handoffs clean and service levels on target
  • Build and protect a team culture where accountability and support exist in equal measure

What You Bring to the Table

  • 1+ year leading a call center team in a supervisory capacity
  • Hospitality, upscale retail, or service management experience is a genuine advantage — those environments build the instincts this role demands
  • A track record of developing people without compromising on standards
  • You run a tight ship — organized, data-informed, and consistent shift to shift
  • Direct communicator who stays level when the floor gets loud
  • You measure success by your team's outcomes, not just your own effort

Compensation & Benefits

  • Competitive salary
  • Medical, dental, and vision coverage — Serenity covers 90%
  • 401(k) retirement plan
  • 10 PTO days to start, 15 after your first year, plus 10 paid holidays
  • Referral bonuses for top performers who recruit great talent
  • Defined growth path in a company that is scaling quickly

About Serenity Healthcare

Serenity Healthcare uses advanced, evidence-based technology to deliver care that works — especially for members who haven't found success with traditional options. We're a metrics-driven, fast-moving organization that expects a lot from our leaders and gives a lot back. If you've built your career in environments where the details matter and the standard is always excellence, this is a natural next step.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.