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Customer Service Supervisor Manager Jobs (NOW HIRING)

Wawa, Inc.

Customer Service Supervisor

Easton, PA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

PetSuites

Customer Service Supervisor

Richmond, TX

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...

Wawa, Inc.

Customer Service Supervisor

Hermitage, TN · On-site

$21.25 - $28.70/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

BreedAbove

Customer Service Supervisor

Ann Arbor, MI

$16/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ...

PetSuites

Customer Service Supervisor

Columbus, OH

$11 - $12/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...

PetSuites

Customer Service Supervisor

Shawnee, KS · On-site

$14.50 - $15.50/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...

Tails Up

Customer Service Supervisor

Castle Rock, CO

$16/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ...

Floor & Decor

Customer Service Supervisor

Gretna, LA · On-site

A member of the store Junior Management Team. * Act and work in a manner that is consistent with ... One year customer service/cashier supervisory experience and proven ability direct operations.

Taurus

Customer Service Supervisor

Austin, TX

$15.50 - $17/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ...

Wawa, Inc.

Customer Service Supervisor

Ruther Glen, VA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

Wawa, Inc.

Customer Service Supervisor

Bethlehem, PA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

Floor & Décor

Customer Service Supervisor

Carmel, CA · On-site

$17.85 - $25.10/hr

A member of the store Junior Management Team. * Act and work in a manner that is consistent with ... One year customer service/cashier supervisory experience and proven ability direct operations.

Floor & Decor

Customer Service Supervisor

San Diego, CA

$17.85 - $25.10/hr

A member of the store Junior Management Team. * Act and work in a manner that is consistent with ... One year customer service/cashier supervisory experience and proven ability direct operations.

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Customer Service Supervisor Manager information

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$58K

$101K

How much do customer service supervisor manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer service supervisor manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Supervisor Manager vs Customer Service Representative?

AspectCustomer Service Supervisor ManagerCustomer Service Representative
CredentialsHigh school diploma; leadership experience often preferredHigh school diploma or equivalent
Work EnvironmentSupervises teams in call centers, retail, or service settingsHandles customer inquiries directly, often in call centers or retail
Employer & Industry UsageCommon in retail, telecom, banking, and hospitalityEntry-level role across similar industries
Search & Comparison IntentLooking for supervisory roles, leadership, management skillsSeeking entry-level customer service roles

The Customer Service Supervisor Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, Customer Service Representatives handle direct customer interactions without supervisory responsibilities. The supervisor role requires more experience and leadership skills, while representatives focus on day-to-day customer support. Both roles are vital in customer service operations across various industries.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive leadership experience, strategic skills, and a strong understanding of customer relations and business operations.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and knowledge of customer relations tools and processes.

What is the role of a customer service supervisor?

A customer service supervisor manages a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance metrics, and train staff to improve service delivery, often using customer management tools. Strong communication, leadership skills, and knowledge of company policies are essential for this role.

What are the salary expectations for customer service managers?

Customer Service Supervisor Managers typically earn a median annual salary ranging from $45,000 to $70,000, depending on experience, location, and company size. Salaries can increase with additional certifications, leadership skills, and years of experience in customer service management roles.
What cities are hiring for Customer Service Supervisor Manager jobs? Cities with the most Customer Service Supervisor Manager job openings:
What are the most commonly searched types of Customer Service Supervisor jobs? The most popular types of Customer Service Supervisor jobs are:
What states have the most Customer Service Supervisor Manager jobs? States with the most job openings for Customer Service Supervisor Manager jobs include:
Customer Service Supervisor Manager jobs near you
Infographic showing various Customer Service Supervisor Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Service Supervisor

Customer Service Supervisor

Furnitureland South

Jamestown, NC • On-site

Other

Re-posted 4 days ago

Job description

Job purpose
Furnitureland South, the World's Largest Furniture Store, is seeking a skilled and proactive Client Communications Specialist Supervisor to join our Client Relations team. As the Client Communications Specialist Supervisor, you will lead a team responsible for managing and enhancing communication strategies with our clients. You will oversee the development and execution of communication plans, ensuring that our messaging aligns with our brand values and meets the needs of our diverse customer base. Your role will be crucial in maintaining high levels of client satisfaction and supporting our mission to provide World Class service.
Essential Functions and responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Team Leadership:

Supervise and mentor a team of Client Communications Specialists, providing guidance, training, and performance evaluations to ensure excellence in client interactions.
  • Communication Strategy:

Develop and implement effective communication strategies and protocols to enhance client engagement, address inquiries, and resolve issues.
  • Content Creation:

Oversee the creation and dissemination of communication content, including emails, AI generated responses and live phone calls ensuring consistency with our brand voice and messaging.
  • Client Interaction:

Manage complex or escalated client communications, resolving issues and providing high-level support to ensure client satisfaction and retention.
  • Quality Assurance:

Monitor and evaluate the effectiveness of communication efforts, providing feedback and recommendations for improvement to ensure high standards of client interaction. This may be done through random client satisfaction surveys.
  • Reporting & Analysis:

Generate and analyze reports on communication metrics, client feedback, and engagement trends, using insights to drive strategic improvements.
  • Cross-Functional Collaboration:

Work closely with other departments and roles, especially the Case Initiators, Vendor Communication Specialists and Sales, to ensure cohesive messaging and address client concerns across various touchpoints.
Communication Excellence:
  • Draft clear, concise, and customer-friendly messages regarding case updates and resolutions.
  • Adapt communication style to suit different client needs and preferences.
  • Maintain a high level of professionalism and courtesy in all client interactions.

Feedback and Improvement:
  • Collect and analyze client feedback to identify areas for improvement in communication processes.
  • Suggest and implement improvements to enhance client communication and satisfaction.
  • Participate in ongoing training and development to stay current with communication best practices and AI advancements.

Required Education and Experience
  • Education: Bachelor's degree in communications, Marketing, Business Administration, or equivalent 3-5 years' experience in a Customer Service supervisory position in a call center or related field.
  • Experience: Minimum of 3 years of experience in client communications or customer service, with at least 2 years in a supervisory or managerial role.
  • Skills: Strong leadership, communication, and organizational skills. Ability to handle complex client issues with empathy and professionalism.
  • Technical Proficiency: Familiarity with communication tools and platforms, including CRM systems. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Client Focus: Demonstrated ability to create and implement strategies that enhance client satisfaction and engagement.

Working conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary

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