Provide backup support to the Billing & Customer Support Manager. Key Responsibilities: Recruit ... service. Prior supervisory experience required. Ability to create, design and implement solutions ...
Provide backup support to the Billing & Customer Support Manager. Key Responsibilities: Recruit ... service. Prior supervisory experience required. Ability to create, design and implement solutions ...
Provide backup support to the Billing & Customer Support Manager. Key Responsibilities: • Recruit ... service. • Prior supervisory experience required. • Ability to create, design and implement ...
Provide backup support to the Billing & Customer Support Manager. Key Responsibilities: • Recruit ... service. • Prior supervisory experience required. • Ability to create, design and implement ...
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ...
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ...
Customer Service Supervisor
$14 - $16/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...
Quick apply
Customer Service Supervisor
$14 - $16/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...
Customer Service Supervisor
Sterling Heights, MI · On-site
$14 - $16/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...
Customer Service Supervisor
Sterling Heights, MI · On-site
$14 - $16/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...
Customer Service Supervisor
Novi, MI · On-site
$14 - $16/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...
Customer Service Supervisor
Novi, MI · On-site
$14 - $16/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...
Customer Service Supervisor
Sterling Heights, MI · On-site
$14 - $16/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...
Quick apply
Customer Service Supervisor
Sterling Heights, MI · On-site
$14 - $16/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence Supporting occupancy and revenue ...
Customer Service Supervisor
Wyoming, MI · On-site
... fast-paced customer service environment, and is ready to take the first step toward leadership ... In this role, you'll work closely with an experienced General Manager to: * Deliver an ...
Customer Service Supervisor
Wyoming, MI · On-site
... fast-paced customer service environment, and is ready to take the first step toward leadership ... In this role, you'll work closely with an experienced General Manager to: * Deliver an ...
... fast-paced customer service environment, and is ready to take the first step toward leadership ... In this role, you'll work closely with an experienced General Manager to: * Deliver an ...
... fast-paced customer service environment, and is ready to take the first step toward leadership ... In this role, you'll work closely with an experienced General Manager to: * Deliver an ...
Customer Service Supervisor
Canton, MI · On-site
$13.73 - $14.23/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
Canton, MI · On-site
$13.73 - $14.23/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
Portage, MI · On-site
$15 - $15.50/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
Portage, MI · On-site
$15 - $15.50/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
Wyoming, MI · On-site
$18 - $21/hr
... fast-paced customer service environment, and is ready to take the first step toward leadership ... In this role, you'll work closely with an experienced General Manager to: * Deliver an ...
Customer Service Supervisor
Wyoming, MI · On-site
$18 - $21/hr
... fast-paced customer service environment, and is ready to take the first step toward leadership ... In this role, you'll work closely with an experienced General Manager to: * Deliver an ...
Customer Service Supervisor
Portage, MI · On-site
$15 - $15.50/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
Portage, MI · On-site
$15 - $15.50/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
Canton, MI · On-site
$13.73 - $14.23/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
Canton, MI · On-site
$13.73 - $14.23/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
$15 - $15.50/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
$15 - $15.50/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
Canton, MI · On-site
$13.73 - $14.23/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
Canton, MI · On-site
$13.73 - $14.23/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
... fast-paced customer service environment, and is ready to take the first step toward leadership ... In this role, you'll work closely with an experienced General Manager to: * Deliver an ...
... fast-paced customer service environment, and is ready to take the first step toward leadership ... In this role, you'll work closely with an experienced General Manager to: * Deliver an ...
Customer Service Supervisor
Wyoming, MI · On-site
... fast-paced customer service environment, and is ready to take the first step toward leadership ... In this role, you'll work closely with an experienced General Manager to: * Deliver an ...
Customer Service Supervisor
Wyoming, MI · On-site
... fast-paced customer service environment, and is ready to take the first step toward leadership ... In this role, you'll work closely with an experienced General Manager to: * Deliver an ...
Customer Service Supervisor 2026
Muskegon, MI · On-site
$17 - $20/hr
Customer Service Supervisors work in the Milwaukee terminal to help our passengers have a safe, efficient, and fun experience! This includes: booking and processing reservations, issuing boarding ...
Quick apply
Customer Service Supervisor 2026
Muskegon, MI · On-site
$17 - $20/hr
Customer Service Supervisors work in the Milwaukee terminal to help our passengers have a safe, efficient, and fun experience! This includes: booking and processing reservations, issuing boarding ...
Customer Service Supervisor
Zeeland, MI · On-site
Coordinates schedule and activities for the team to ensure customer service and SLAS and Quality ... Excellent account management, workload, and time management skills and abilities to adapt to ...
Customer Service Supervisor
Zeeland, MI · On-site
Coordinates schedule and activities for the team to ensure customer service and SLAS and Quality ... Excellent account management, workload, and time management skills and abilities to adapt to ...
Customer Service Supervisor Manager information
What is the difference between Customer Service Supervisor Manager vs Customer Service Representative?
| Aspect | Customer Service Supervisor Manager | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma; leadership experience often preferred | High school diploma or equivalent |
| Work Environment | Supervises teams in call centers, retail, or service settings | Handles customer inquiries directly, often in call centers or retail |
| Employer & Industry Usage | Common in retail, telecom, banking, and hospitality | Entry-level role across similar industries |
| Search & Comparison Intent | Looking for supervisory roles, leadership, management skills | Seeking entry-level customer service roles |
The Customer Service Supervisor Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, Customer Service Representatives handle direct customer interactions without supervisory responsibilities. The supervisor role requires more experience and leadership skills, while representatives focus on day-to-day customer support. Both roles are vital in customer service operations across various industries.
What are the most commonly searched types of Customer Service Supervisor jobs in Michigan? The most popular types of Customer Service Supervisor jobs in Michigan are:
What cities in Michigan are hiring for Customer Service Supervisor Manager jobs? Cities in Michigan with the most Customer Service Supervisor Manager job openings:
GFL Environmental rating
6.9
Based on 172 frontline employees who took The Breakroom Quiz
43rd of 90 rated recycling and waste
Job description
The Customer Service Supervisor will coordinate, direct, control and monitor the Corporate customer service duties at the home office and provide supervision and leadership to the customer service team. Oversee professional, efficient completion of customer service functions at the home office Corporate call center. Provide backup support to the Billing & Customer Support Manager.
Key Responsibilities:
Recruit, interview, hire, train and discipline all Corporate CSR personnel.
Consistently coach Corporate CSRs and provide monthly or quarterly training to ensure top rated customer service and to ensure continuous improvement.
Responsible for ensuring Corporate CSRs meet their daily goals and metrics.
Perform semi-annual & annual reviews for employees
Coordinate all customer service information and paperwork.
Work closely with branches to ensure information is communicated to Corporate Call Center regarding reroutes, price increases, mailers
Work with branch operational staff to address all service deficiencies.
Monitor customer and employee complaints and resolve problems as they arise.
Provide escalation support for Corporate Call Center Representatives as it relates to customers billing and service issues and concerns
Maintain consistent, prompt, and accurate service levels and performance metrics to promote Total Customer Satisfaction
Answer incoming calls from multiple branch locations while following individual branch procedures for taking payments, routing deliveries and services, enrolling customers in e-billing, new services, and cancellations
Provide excellent customer service and professionalism to all internal and external customers via in person, telephone, email, or via the web
Responsible for development and implementation for process improvements and updates of customer service manual.
Produce centralized monthly call center analysis & reporting
Provide back-up assistance for customer service representative(s).
Provide backup support for the Billing Department, review checklists and invoices and coordinate invoice review with CSRs
Ensure customer service area is neat and orderly and ensure proper greeting of all visitors.
Maintain a positive attitude and promote the GFL Environmental image by focusing on good customer service, cooperation, employee partnership, and positive telephone manners.
Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
Perform other duties and responsibilities as required or requested by management.
Knowledge, Skills, Abilities and Competencies:
Four (4) year Bachelor's Degree in Accounting, Business, Finance or Computer Science or equivalent required
Four (4) to seven (7) years experience in customer service.
Prior supervisory experience required.
Ability to create, design and implement solutions to general and specific customer concerns.
Good interpersonal and supervisory skills.
Ability to write reports, business correspondence and procedure manuals.
Physical/Mental Demands:
Ability to talk, hear, use hands and fingers.
Working Conditions:
Work in indoor office environment 95% of the time.
Noise level is usually moderate.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
What GFL Environmental employees say
Pay
Benefits
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About GFL Environmental
Sourced by ZipRecruiter
Industry
Environmental quality programs administration and environmental consulting services
Company size
10,000+ Employees
Headquarters location
Vaughan, ON, CA