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Customer Service Supervisor Jobs (NOW HIRING)

Hrsystem

Customer Service Supervisor

Norwalk, CA

$40/hr

Customer Service Supervisor Job Location: Norwalk, CA Job Type:Full-Time Status: Non-Exempt Summary of the Role The Customer Service Supervisor is responsible for overseeing daily operations of the ...

PetSuites

Customer Service Supervisor

Columbus, OH · On-site

Customer Service Supervisor Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives ...

PetSuites

Customer Service Supervisor

Saint Paul, MN · On-site

$14 - $15.50/hr

Customer Service Supervisor Share Apply Full-time $14.00 - 15.50 per hour Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who ...

Brink's Incorporated

The Commodities Customer Service Supervisor is responsible for providing hands on customer service and customer assistance and responsible for assisting the team with escalations to resolves customer ...

Dixon

Customer Service Supervisor

Chestertown, MD · On-site

$60K - $80K/yr

Customer Service Supervisor Location: 1 Dixon Square, Chestertown, MD 21620 Work Hours: 8:00 AM - 5:00 PM, Monday through Friday Competitive Compensation: $60,000 - $80,000 per year Make the Right ...

Brinks

Customer Service Supervisor

New York, NY

The Commodities Customer Service Supervisor is responsible for providing hands on customer service and customer assistance and responsible for assisting the team with escalations to resolves customer ...

Seed to Table

Customer Service Supervisor

Naples, FL · On-site

Customer Service Supervisor plays a major role and are responsible for maintaining excellent customer service, providing assistance and responding to customer concerns. The Customer Service ...

Seed to Table

Customer Service Supervisor

Naples, FL · On-site

Customer Service Supervisor plays a major role and are responsible for maintaining excellent customer service, providing assistance and responding to customer concerns. The Customer Service ...

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Customer Service Supervisor information

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How much do customer service supervisor jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer service supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by Customer Service Supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What does a Customer Service Supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
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Customer Service Supervisor jobs near you
Customer Service Supervisor

Customer Service Supervisor

Serenity Mental Health Centers

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Customer Service Supervisor  

Location: Las Colinas, TX

Employment Type: Full-Time 

Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a Customer Service Supervisor who knows how to run a high-performing call floor - someone who leads from the front, develops their team daily, and doesn't let standards slip when things get busy. If your background is in call center operations, you already speak our language. 

Your Day-to-Day 

  • Oversee a team of employees handling high-volume inbound and outbound calls 
  • Deliver consistent, specific coaching that moves performance metrics in the right direction 
  • Review call recordings and CRM reports to spot trends, address gaps, and recognize wins 
  • Step in on escalated calls with a calm head and a clear path to resolution 
  • Own your team's numbers - schedule adherence, quality scores, appointment conversion rates 
  • Facilitate structured daily huddles, weekly one-on-ones, and formal performance reviews 
  • Coordinate with internal operations and scheduling teams to keep handoffs clean and service levels on target 
  • Build and protect a team culture where accountability and support exist in equal measure 

What You Bring to the Table 

  • 1+ year leading a call center team in a supervisory capacity 
  • Hospitality, upscale retail, or service management experience is a genuine advantage - those environments build the instincts this role demands 
  • A track record of developing people without compromising on standards 
  • You run a tight ship - organized, data-informed, and consistent shift to shift 
  • Direct communicator who stays level when the floor gets loud 
  • You measure success by your team's outcomes, not just your own effort 

Compensation & Benefits 

  • Competitive salary 
  • Medical, dental, and vision coverage - Serenity covers 90% 
  • 401(k) retirement plan 
  • 10 PTO days to start, 15 after your first year, plus 10 paid holidays 
  • Referral bonuses for top performers who recruit great talent 
  • Defined growth path in a company that is scaling quickly 

About Serenity Healthcare 

Serenity Healthcare uses advanced, evidence-based technology to deliver care that works - especially for members who haven't found success with traditional options. We're a metrics-driven, fast-moving organization that expects a lot from our leaders and gives a lot back. If you've built your career in environments where the details matter and the standard is always excellence, this is a natural next step. 

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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